Mercure Guarulhos Aeroporto 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 1 865

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Mercure Guarulhos Aeroporto - Image 1
Mercure Guarulhos Aeroporto - Image 2
Mercure Guarulhos Aeroporto - Image 3
Mercure Guarulhos Aeroporto - Image 4
Rua Barao de Maua 450, Centro, GUARULHOS - SP, 07012040 GUARULHOS, Brazil

Opis

O hotelu

  • Mercure is a hotel in Sao Paulo with swimming pool, sauna and spa

  • Use the Airport transfer service in comfort and without rush (check price).

  • 6-minute drive to Avenida Paulo Faccini

  • Only 13 minutes to São Paulo / Guarulhos International Airport.

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Lokalizacja hotelu

Mercure Guarulhos Aeroporto

Rua Barao de Maua 450, Centro, GUARULHOS - SP
07012040 GUARULHOS
Brazil

Pozycja GPS:-23.47319, -46.53212

Telefon
Faks +55 11 91365-9389

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

RESTAURANTE BONJARDIM

Right in the center of Guarulhos, a Mercure Hotel with a variety of à la carte dishes and the BONJARDIM Restaurant serving the best of international cuisine. Open daily for breakfast, lunch and dinner.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.4/5  Liczba opinii: 1 865

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 104

Certyfikat Doskonałości 2024

Visa card was copied by front desk/ front desk people are con artists

Ocena na stronie TripAdvisor 4.0/5

Sally M Opinia zatwierdzona w TripAdvisor

The review is based on 2 separate stays at this hotel in Feb 23 and March 23. The positives 1. excellent room, noise free, great bed, great internet, hot shower - 10/10 Negatives. 1, when I checked in, the front desk gentleman was extremely particular about getting my extact address and zip code. He made me write it on peace of paper. But he could not read my handwriting and confirmed from me my street address around 6 times as if his life depended on it. I had not written my zip code. he said, its my legal obligation to reveal zip code to hotel - else he wont check me in. Well, I did reveal my zip code. Soon after i checked in my room, within 30 minutes -there were multiple attempts to use my credit card (same one) all over the world, the same card I had used to buy my room at this hotel. Luckily, my credit card address and where I actuallly lived were different. So despite hom making sure, he got my address, he never got my address associated with credit card ( big chuckle!!) . I won/ he ( front desk of this hotel) lost. he kept tryng to use my card for 3-4 days and finally gave up! 2. On another occasion in same hotel, I ordered room service ( food) and paid by credit card to guy bringing food to my room. ( it was 0200 am). within few hours, when I was checking out at 1000 am, the front desk almost called the police on me, insisting I had not paid for the food. Luckily, I had email confirmation from my credit card provider confirming the payment and I was able to prove them. but they tried extremely hard to make me pay second time. They had made sure I never got any receipt when I had paid at 0200, the previous night, though I asked many times. Final Conclusion - I am NOT Brazilian. This hotel is NOT for the weak person. The rooms are GREAT but you need to be VERY STRONG mentally to deal with wicked con artists front desk folks.

Dear Mrs. Sally, Thank you for sharing your experience at the Hotel Mercure Guarulhos Aeroporto. Could you please provide us with an email or phone number so we can contact you? We need more information to understand what happened, in this way we will have the opportunity to solve any mishap. We will await your return. Sincerely,

Best option between two flights

Ocena na stronie TripAdvisor 5.0/5

Gerardo F Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Wonderfull service and easy location. My room was big and confortable enough for me to rest, work and be prepared for the next flight. There is a lot of options for eating, exercise, having sauna. And the shuttle service is the best.

Dear Mr. Gerardo, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

DIRTY DECAYING CHAIRS IN THE DINING ROOM.

Ocena na stronie TripAdvisor 2.0/5

E9556APsm Couples - Opinia zatwierdzona w TripAdvisor

On what planet is it acceptable to put dirty decaying chairs in a dining room and expect customers to pay for the privilege of sitting on them. The corridors are dark and dirty. The rooms are well beyond their sell by date and the layout is totally unsuitable. The only redeeming features are the staff and the airport shuttle. However these are not enough to bring me back. ACOR shame one you.

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Let me clarify that all chairs in the restaurant will be undergoing renovation soon. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Honestly there are better options

Ocena na stronie TripAdvisor 2.0/5

munster0072022 Rodziny - Opinia zatwierdzona w TripAdvisor

We stayed only 1 night as it was near the airport. Booked a transfer but it’s not easy to find. We chose this hotel because of the name but room & bathroom were both very old, dated and a bit dirty. Breakfast was the highlight of the stay. Otherwise would not book again

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Ok for a short stay

Ocena na stronie TripAdvisor 3.0/5

Thomas D Solo travel - Opinia zatwierdzona w TripAdvisor

Recently I stayed there for a couple of hours during the day to relax after a long-haul flight before I boarded a connecting flight. It‘s an elderly hotel, no doubt, and the room was outdated, but ok for a night. The room itself was spacious and clean more or less. Only the bathroom was tiny and in the walls in the shower were not nice to look at. All in all I could have a good rest for the above mentioned timeframe. The wifi was fast.

Dear Mr. Thomas, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. II will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, Dear Pablo Felix Crosetti, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. II will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope see you as soon. Best Regards.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 399 Liczba opinii 8.6/10 Lokalizacja
  • 803 Liczba opinii 7.1/10 Pokój
  • 761 Liczba opinii 8.1/10 Obsługa
  • 17 Liczba opinii 6.2/10 Internet
  • 346 Liczba opinii 7.3/10 Śniadanie
  • 275 Liczba opinii 6.8/10 Czystość
  • 242 Liczba opinii 4.1/10 Dobra oferta cenowa
  • 202 Liczba opinii 4.2/10 Jedzenie

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