Dear customer, Thank you for your observations and for taking your time to submit a review of our hotel. Best regards, Rèmy Kristek General Manager

Estimado cliente, gracias por su critica. Espero de verla de nuevo en nuestro Ibis. Saludos cordiales, Rèmy Kristek Directòr

Dear Guest, with reference to your review, I would like to thank you for reporting your opinion regarding your stay at the Ibis Firenze Nord and we apologies if it didn't meet your expectations. I’m sorry if I wrote in English, but I also tried to make a translation in Spanish at the end of the message. I’m really sorry to realize that you were not satisfied about the service in our Hotel. In Ibis we always take care about guest satisfaction and we always try to do our best to let our guests’ stays the best possible. We would like to reply to your comments because we don’t exactly understand what you mean: you said that we don’t have a loyalty/fidelity program in our Hotel, but it’s not correct. Like in all AccorHotels we are part of LeClub AccorHotels loyalty program and Favorite Guest Business/Ibis Business program: we always apply all the correct procedure about benefits/points and discounts according to loyalty status and card. We have a dynamic pricing from 2010, which means that in our Hotels the rate change every day: the rate is different based on Hotel occupancy and reservation made in advance are always cheaper than last minute reservations (like it happens for the flights, before you book, less you pay). It is completely normal that you booked a rate of 67,00 and another day you paid 106,00, probably the second night hotel occupancy was higher than first and maybe the first night was booked before. During high season period or fair period the rate is always higher than in low season days. If you choose to extend your stay and accept to pay this rate, it is not correct to complaint after accepting a price: if you thought it was too much for that period, you could tell us before and we would recommend another Hotel with cheaper rates (if available). If the second night we gave you a Twin room instead of Double maybe because the Hotel was Fully booked and if you extend your stay last-minute the same day, we can provide the rooms left to sell: maybe we finished the doubles. It is not true to say that we think only about money, only because you think the rate was too expensive: during fair period 3 stars hotel in Florence could apply also higher rates (more than 250,00 Euro per night), therefore we suggest you for the next time to book the room in advance, in order to enjoy a promotional rate or cheaper price and in order to have the kind of room you prefer (double and not twin). About the City tax I would like to inform you that it is not a rule controlled by the Hotel or the Chain: City Tax is a Local Tax decided by the Italian Law and each Town ask to Hotel, Hostel and camping to take the money for them. The money you paid for City Tax is not a revenue for the Hotel, it is a tax that Hotel collect for the Municipality Office of the Town (in our case is Sesto Fiorentino town). The Local City Tax is mandatory, it is not an optional: you signed the “Refusal payment module” in Rome: this means that you refused to pay a tax that should be paid for the Italian Law; this Declaration of “payment refusal” should be sent to the Municipality Office of the town and to the Police, because you are refusing to pay a mandatory local tax. We also inform you that City Tax is well displayed and mentioned in all our Hotel confirmations, therefore every time a guest book a room in our Hotel, it will be always reported inside the confirmation and included the “total amount of the reservation”. I think we are honest and correct to inform in advance our guest about this kind of Local Tax. It is not true that we are only interested in gain money or collect payments from the guest: our main purpose is to pay attention to our guests’ needs and welcome them. We apologies if the feeling you received was not this, but I assure you that we work every day in order to improve our skills and our service to let our guests stay the best. Hope to welcome you again in our Hotel and re-gain your confidence, I remain at your disposal for further information you may need. Best regards. Rèmy Kristek General Manager **** Queridos Clientes, en referencia a su recension, agradezemos su opinion por lo que concierne su estancia en el Hotel Ibis Firenze Nord,y me disculpa por su expectativa. Disculpame si le escribo en Ingles, pero he intentado de traducir Espanol. Lo siento mucho que el servicio de nuestro hotel no le satisface. En Ibis siempre nos tenemos cuidado de satisfacer nuestros clientes y hacemos lo mejor para una buena estancia. Queremos responderle porque no hemos comprendido lo que quiere decir: nos ha dicho que, el hotel no tiene un programam de fidelidad, pero no es correcto. Como en todos los AccorHotels hacemos parte de el programa de fidelidad Le Club AccorHotels y de lo Ibis Business. Seguimos siempre de manera correcta el procedimiento que concierne los beneficios/ puntos y los desceuntos en referencia a la fidelidad de el programa. Tenemos precios dinamicos desde el 2010, esto significa que en nuestro hotel el tarifario es diferente todos los dias: la tarifa es diferente en base a la ocupacion de el Hotel y las reservas hecha antes tienen un precio menor que las hecha cerca de las datas de la estancia ( como succede por los vuelos, antes reservas, menos paga). Es normal que ha reservado una tarifa de €67.00 y que un otro dia ha pagado €106.00, eso es porque la segunda noche el Hotel era completo entonces la ocupacion era mas alta que la primera y tambien los precios fueron mas alto. Durante el periodo de ferias o en el periodo de alta ocupacion los precios son mas alto que en la baja. Si decide de estar mas noches y accepta el precio, no es correcto que despues l’acceptacion hace una queja. Si habia pensado que el precio era alto , podria decirnos y junost le habiamos ayudado a buscar otro Hotel con precios mas bajo (su disponibilidad). Si la segunda noche le hemos dado un cuarto twuins es porque siendo copleto no teniamos cuartos doble. No es verdadero que pensamos solo a los dineros, solo porque el precio era mas alto: en el periodo de feria los hotels 3 estrellas en Florencia tienen precios mucho mas alto(mas que €250 por noche).Por la proxima vez le sugerimos de reservar antes el cuarto o elegir una tarifa pomocional. Por lo que concierne los impuestos de la ciudad, no somoso nosotros de el hotel que decidimos el precio o cuanto pagar sin embrago los clientes no puedon decidir si paagrlos o menos, a menos que los clientes no hagan un papel que dice que los cliente rechazan el pago de los impuiestos y despues este papel sera enviado a las autoridades de Florencia. Esperando de verla otra vez en nuestro hotel y ganar su confiancia, aqui por otra informaciones que necesita. Saludos Rémy Kristek General Manager