Mercure Kuta Bali 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.8/5 Отзывов: 82

Гарантия
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Mercure Kuta Bali - Image 1
Mercure Kuta Bali - Image 2
Mercure Kuta Bali - Image 3
Mercure Kuta Bali - Image 4
Jalan Pantai Kuta 10 X, Br Pande Mas, 80361 KUTA, Индонезия

Описание

Особенности отеля

  • Prime location on the beachfront of the famous Kuta Beach

  • Infinity Swimming Pool and Ginger Spa with Kuta Beach View

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Right next to numerous dining, nightlife entertainments and shopping areas

  • Treat your kids to all-inclusive kids' menus and activities (10am to 4pm) with MyKids package

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Расположение отеля

Mercure Kuta Bali

Jalan Pantai Kuta 10 X, Br Pande Mas
80361 KUTA
Индонезия

GPS:-8.72085, 115.169742

Телефон
Факс +62 361 767417

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Парковка
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Обслуживание в номере

ALANG ALANG RESTAURANT

On the 4th floor, the thatched roof is reminicent of a traditional Balinese village. With fantastic views over Kuta Beach, the restaurant offers a unique menu of a mix of Asian and western food. Dinner is a buffet style.

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Рейтинг ALL  4.8/5  Отзывов: 82

Рейтинг TripAdvisor  3.7/5  Отзывов: 1 877

A Stellar Stay at Mercure Hotel Kuta Bali: Unbeatable Value, Exceptional Service, and Pure Comfort

Примечание: Tripadvisor 5.0/5

Guide16079412734 Реальные отзывы TripAdvisor

Our stay at the Mercure Hotel Kuta Bali was exceptional in every way. We enjoyed incredible value for a truly top-notch experience, with supremely comfortable rooms and a delicious, varied buffet. What made it unforgettable was the wonderfully friendly and approachable staff from the waiters to everyone we met whose excellent service and warm hospitality made us feel completely at home. We all enjoyed it to the fullest and would highly recommend it to anyone visiting Bali.

Dear Valued Guest, Thank you very much for your wonderful review and for sharing your experience at Mercure Kuta Beach Bali. We are truly delighted to know that your stay was exceptional and that you enjoyed the comfort of our rooms, the variety of our buffet offerings, and the overall value of your experience. Most importantly, we are grateful for your kind recognition of our team. Your appreciation of their friendly, approachable service and warm hospitality truly means a great deal to us and serves as a strong motivation for the entire team. It is our greatest reward to know that you felt at home and enjoyed your stay to the fullest. Thank you for your high recommendation, and we sincerely look forward to welcoming you back to Mercure Kuta Beach Bali in the future. Sincerely, Management

Best value stay in Kuta

Примечание: Tripadvisor 5.0/5

Metropolism Реальные отзывы TripAdvisor

We stayed at Mercure Kuta for seven days and found it to be excellent value—comfortable, well‑run, and very reasonably priced for its location right on Kuta Beach. Everything promised was delivered: a spacious room with a genuinely comfortable bed, high‑quality housekeeping, and a buffet breakfast that was consistently well stocked with a good variety of fresh, nutritious options. The rooftop pool and deck area are a nice touch, offering a relaxing spot to unwind with views over the beach, while the open‑air bar and lounge on the ground floor make for an easy place to enjoy a drink and westerly sea breezes in the evening. A standout feature of this hotel is the staff. They are professional, efficient, and warm in a way that feels completely genuine. Everyone we interacted with seemed to truly enjoy looking after their guests and took pride in providing the best service possible. It creates a welcoming atmosphere where you start to feel at home surprisingly quickly—and you end up looking forward to your next stay before you’ve even checked out, which says everything about the experience.

Dear Valued Guest, Thank you very much for taking the time to share such a detailed and wonderful review of your stay at Mercure Kuta Beach Bali. We are truly pleased to learn that you found our hotel to be excellent value and enjoyed the comfort of your room, the quality of our housekeeping service, and the variety offered at our buffet breakfast. It is also a pleasure to know that the rooftop pool, deck area, and our open-air bar provided a relaxing setting to unwind and enjoy the beautiful Kuta Beach views. Your kind words regarding our team mean a great deal to us. We are especially proud to know that their professionalism, efficiency, and genuine warmth made your stay memorable and welcoming. Your appreciation is a true motivation for our staff to continue delivering heartfelt service to every guest. We sincerely look forward to welcoming you back to Mercure Kuta Beach Bali for another enjoyable stay in the future. Sincerely, Management

Excellent

Примечание: Tripadvisor 5.0/5

Passport04369271334 Реальные отзывы TripAdvisor

I like this place, so comfort, the staff are so kind and welcoming. I like the food. Excellent

Dear Valued Guest, Thank you very much for sharing your excellent review of Mercure Kuta Beach Bali. We are truly delighted to know that you found our hotel comfortable and enjoyed the kindness and welcoming attitude of our team, as well as the food we offer. Your positive feedback is a great encouragement for us to continue delivering the best service to our guests. We look forward to welcoming you back for another memorable stay in the near future. Sincerely, Management

Second stay still Amazing

Примечание: Tripadvisor 5.0/5

uraiwan p Реальные отзывы TripAdvisor

This is my second time staying at this hotel, and once again it was a great experience. All the staff are incredibly kind, welcoming, and very friendly. They always make me feel comfortable and at home. The service is consistently excellent, which is why I chose to come back again. I truly appreciate the warm hospitality and would happily return in the future. Highly recommended!

Dear Valued Guest, Thank you very much for sharing such a wonderful review and for choosing to stay with us again. We are truly delighted to know that your second stay was just as amazing as your first. It is especially rewarding to hear your kind words about our team. Your appreciation for their friendliness, warmth, and dedication to service means a great deal to us, as creating a welcoming and comfortable atmosphere is always our top priority. We are honored that the consistent service encouraged you to return, and we sincerely thank you for your trust and recommendation. Your positive feedback is a great motivation for our entire team to continue delivering the best possible experience. We very much look forward to welcoming you back again in the future for another memorable stay. Sincerely, Management

Paying for the location

Примечание: Tripadvisor 3.0/5

Kristina W Реальные отзывы TripAdvisor

I've been to Bali 7 times and this was my first time actually staying in Kuta. We stayed two nights at the end of a 3 week trip to be near the airport and to do some last minute shopping. One night would probably have been better. Firstly, the location is excellent and this is what you're paying for. It's right on the beach promenade and steps away from the main shopping street and close to the big shopping centre. It is similar to other Mercure properties I've stayed at (Koh Samui, Santiago, Hurghada to name a few), it looks nice in the photos, but when you arrive everything is a little bit dilapidated. I really need to stop staying at this brand. The value really isn't there compared to other locations in Bali and other hotels. The room was one of the smallest I've ever stayed in, and certainly the smallest room I've ever stayed in while in Bali by far! We stayed in 5 different hotels in 5 different locations in Bali on this trip (6 including our stay in Lombok), and the Mercure Kuta was the most expensive one, apart from the Apurva Kempinski at Nusa Dua, which we treated ourselves to at the beginning of the holiday for 3 nights. We had an ocean view twin on the top floor, so it wasn't the most basic room either. (The room had a side view of the ocean, we could hardly see it, the rooms should be called "Partial ocean view, calling them ocean view is misleading.) The twin beds in the room were probably only about 2 inches apart and couldn't be seperated any more than that. My mother and I may as well have been sleeping in the same bed. Bathroom was absolutely tiny, nowhere to put toiletries near the sink or anywhere else. Wardrobe was only big enough for one suitcase, had to put the other in the already tiny sleeping area. It's very noisy, but I'd guess any hotel close to the centre of Kuta would be. Be warned this one is basically next door to the Hard Rock Hotel and they have karaoke until the early hours of the morning. The breakfast area is ludicrous. The restaurant is set out in one area, and the buffet is located in this tiny little nook, which is downstairs. So basically, you have half the people in the hotel, all crammed into this tiny little buffet area, all jostling each other, trying to get food and drink and then they all have to try and get up a flight of stairs while carrying plates and glasses to eat. Insanity. We had dinner at the hotel one night, I had chicken parmigana, which tasted like it had been reheated in a microwave. We were told on check in that everything was pay as you go, which was annoying as we didn't have a lot of cash left as we were leaving soon and didn't want to keep incurring transaction fees by using cards. It turned out we could have had an account by leaving a credit card or a deposit but we were told this wasn't an option. Overall, I could live with most of the issues, however the size of the room for the price is just crazy.

Dear Valued Guest, Thank you very much for taking the time to share such a detailed review of your recent stay with us. We truly appreciate your honest feedback, as it helps us understand our guests’ experiences and identify areas where we need to improve. We are pleased to know that you found our beachfront location convenient, especially for easy access to shopping areas and proximity to the airport. Indeed, our location is one of the highlights that many guests value, and we are glad it served your travel needs at the end of your holiday. At the same time, we sincerely regret that several aspects of your stay did not meet your expectations. Please accept our apologies regarding the room size, bathroom layout, storage space, and the perception of value compared to other properties you visited during your trip. Your comments about the room configuration, partial ocean view description, and pricing are well noted and have been shared with the relevant teams for further review. We are also sorry to hear about the noise disturbance from the surrounding area. As we are located in the heart of Kuta, external noise can occasionally occur, particularly in the evenings, though we understand this can affect rest and comfort. Your feedback regarding the breakfast layout and dining experience is very important to us. We regret the inconvenience you experienced due to congestion in the buffet area and your disappointment with the dinner quality. This is certainly not the impression we wish to leave, and we will address these points with our Food & Beverage team. Regarding the payment arrangement at check-in, we apologize for any miscommunication. Guests do have the option to open an account by providing a deposit or credit card authorization, and we regret that this was not clearly explained to you at the time. Once again, we thank you for sharing your experience so openly. While we are sorry that your stay did not fully meet your expectations, your feedback is invaluable and will help us improve our services moving forward. We hope that, should you return to Bali in the future, you might consider giving us another opportunity to provide you with a more comfortable and satisfying stay. Sincerely, Management

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