宜必思海牙市中心酒店 3 星

客户意见评级 (ALL 评级) 4.3/5 1,224 评论

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Jan Hendrikstraat 10, 2512 GL 海牙, 荷兰

描述

酒店其他优惠

  • 免费无线网络

  • 早餐时间为早上 6:30 至中午 12:00

  • 酒店位于市中心

  • 自行车租赁

  • 无烟房

我们的客房

酒店位置

宜必思海牙市中心酒店

Jan Hendrikstraat 10
2512 GL 海牙
荷兰

GPS:52.075916, 4.307236

电话
传真 +31 70 318 4319

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 早餐
  • 酒吧
  • 100% 无烟酒店
酒店附近
  • 停车

IBIS KITCHEN

During the day, our restaurant offers a themed approach to food, with themes varying from one ibis to another. Sit down, enjoy a drink or a bite to eat in a nice, friendly place. What could be simpler !

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  1,224 评论

TripAdvisor 评级  4.0/5  1,315 评论

Awful staff

Tripadvisor 评级 1.0/5

Julia K 经 TripAdvisor 认证的评论

That was terrible! I had an awful experience speaking with the manager. She spoke to me extremely rude and disrespectfully! I won’t recommend to anyone staying in this hotel with such unprofessional, rude bad-mannered and impolite staff!

Dear Julia, Thank you for your feedback, We are sorry that your stay did not fully meet your expectations, but we also don't seem to have had a booking for you?? It is concerning to hear that you found interactions with management to be less than satisfactory, we don't recognize this at all, since we are always very professional and handle along the behavior of the guests. Nonetheless, we are situated in an ideal location in the heart of The Hague, offering easy access to the city's vibrant shopping areas, cultural landmarks, and the beautiful Scheveningen beach. We hope you were able to enjoy these aspects during your stay. Kind regards, Team ibis Den Haag City Centre

Disappointing

Tripadvisor 评级 3.0/5

Patricia S 经 TripAdvisor 认证的评论

The staff were really nice and helpful, food at the bar was acceptable. The room was small, hot, stuffy and basic, and overlooked quite a noisy road. We had to ask for a fan (no aircon) ask for a kettle (no tea/coffee making facility) and although we were given mugs with the kettle, we were not given any tea or coffee! Thank goodness I travel with supplies. Nowhere to put anything, they obviously assume people only stay one or two nights, we had 9 nights (for a sports tournament) and found the lack of space challenging, we were provided with about a dozen coat hangers, at least there was hanging space! A double room with only one chair is an interesting concept. Room servicing was minimal, bed thrown together, clean towels provided, dirty cups not dealt with except by us. And for a Accor to claim they are trying to be planet friendly, the plastic bathroom was something to behold. Along with plastic tables and chairs I did not see much that was environmentally friendly. Breakfast had a good variety and the staff were able to provide me with gluten free rolls every morning for which I was very grateful, shame there were no other specific GF foods so thank goodness for the cheeses, ham and eggs. Overall disappointing, on the plus side, easy to access places of interest, trams and restaurants.

Dear Patricia, Thank you for your review. We are pleased that our team's friendliness and helpfulness stood out to you during your stay. It's rewarding to know that our efforts to provide a welcoming atmosphere are appreciated. However, we regret that some aspects of your experience did not meet the standards you expected. Our rooms are designed to be compact and efficient, we regret if this felt limiting during your longer stay and have noted your feedback. Additionally, our central air system is meant to ensure a comfortable climate and we regret if your room was warmer than you would have liked. Concerning the room amenities, we provide coffee and tea-making facilities in our Premium rooms and always encourage our guests to reach out to our 24-hour reception for any additional requirements they might have. Furthermore, we are continuously working on our sustainability practices to minimize our environmental impact. Your remarks are taken to heart as we strive to enhance our guest experience. Nevertheless, we are delighted that you enjoyed the variety of the breakfast and found our location convenient for accessing local attractions and public transport. The Hague has a rich array of cultural and historical sites to offer, and we are glad you could take advantage of this during your stay. We hope to welcome you back in the future. Best wishes, Team ibis Den Haag City Centre

Basic and comfortable

Tripadvisor 评级 5.0/5

123GYPSY Solo travel - 经 TripAdvisor 认证的评论

I stayed in this property for two nights and must say the location was good. The rooms were comfortable and clean If you expect something fancy this isn’t the place but for basic stay and great location I would give it a 5 star! All in all a comfortable 2N stay

Dear Gypsy, We would like to thank you for this review about your recent experience in our hotel. It's wonderful to learn that you found our location to be convenient for your needs, allowing you to enjoy the best that The Hague has to offer. Your remarks regarding the comfort and cleanliness of our rooms are much appreciated, as we strive to provide a welcoming and well-maintained environment for our guests. While we understand our hotel offers a more basic setup, we are pleased that it met your expectations and contributed to a pleasant two-night stay. At ibis Den Haag City Centre, we believe in offering a great value experience, and your five-star rating on these aspects is a testament to our efforts. Should you ever wish to explore more of The Hague or simply need a restful retreat, remember that the doors of ibis Den Haag City Centre are always open for you. We hope to welcome you back. Best wishes, Team ibis Den Haag City Centre

Good value for money

Tripadvisor 评级 4.0/5

LottyLou0485 Friends getaway - 经 TripAdvisor 认证的评论

Good location, clean and spacious rooms, sufficient for the price paid, could have done with a few more towels in the room (no hand towels) and some tea/coffee facilities. We had 2 interconnecting room as a group of 4 friends in The Hague for a parkrun.

Dear Lotty, Thank you for taking the time to share your feedback. We're delighted to know that you found our location convenient and our rooms clean and spacious. It's great to hear that our accommodations were a good match for the price you paid. Regarding the towels, we always aim to provide the right amenities for a comfortable stay, and we take note of your preference for additional hand towels. We also appreciate your interest in tea and coffee facilities; please note that these are available in our Premium rooms for future visits. We hope to have the pleasure of seeing you again in the future. Kind regards, Team ibis Den Haag City Centre

Unexpectedly terrible experience in a nice-looking hotel

Tripadvisor 评级 1.0/5

Dan S 经 TripAdvisor 认证的评论

TL;DR: the staff is just awful. Regarding the rooms and interior, things that are present there are of good quality (bed, table, chair, shower), but some things are missing (there is no fridge/minibar, no teapot). Also, it is too cold in the room, less than 20 degrees, without the option to control it. The breakfast is rather good. The hotel does not accept cash payments In more detail: my experience with this hotel started when I was getting into the plane. I received an email that the hotel tried to charge the price for the room from my card, at it was not available. During the booking I specifically chose the option to pay at the hotel (which was more expensive). I immediately contacted the hotel by the email telling that there was a failed attempt to charge/reserve the money, but I am going to pay when I arrive. The staff replied to me telling that everything is Okay, my reservation is preserved. They also asked me about a more exact arrival time. We subsequently exchanged some more emails. Due to a flight delay, I arrived at the hotel only at 04:30. The first thing I experienced there is that entrance doors were closed and the staff member was talking to me by an intercom, and the first thing he said is that there are no rooms. That surprised me since I was writing those emails trying to keep them informed about my arrival time. After being told that I have a reservation the staff member has let me in, but the said that they have computer problems and that computers are offline, and for that reason he does not see my reservation. After some more time he said that he somehow found my reservation, but it is cancelled because an attempt to reserve money on my card has failed. Which means that they lied to me by email saying that my booking is OK. And all that happens at 04:30 when I am of course super tired and want to sleep badly. He that said that luckily the room that was designated for me was still free and I can re-create the reservation right now, at the counter (which was more expensive as far as I remember and actually sounds like cheating considering those emails). I said that I want to pay in cash and the staff member told me that they did not accept cash payments at all. This was not mentioned on the website and was a complete surprise for me. I said that I did not have a full amount of required money on my card, and the staff member offered me to go to the street and look for another hotel. All of that happening in the middle of the night in an unfamiliar city. After some thinking I offered the staff to split the reservation into 2, of which I was paying the first, smaller one, immediately, and second one later. I specifically asked if I will have to change rooms and the staff member told me that I won't - the room in the second reservation will be the same. The next day, when paying for the second reservation, the person at the counter (now the different one) was trying to charge me for the whole stay, not for the remaining part. Thankfully I noticed that the amount of money was wrong and and we figured out the correct amount. On the third day new absurd things started to happen. My first reservation has ended, but I was confident that new reservation started without me having to do anything. Around the afternoon I going to change my clothes, and before that I have put a "do not disturb" sign on my door. However, while I was changing clothes the cleaning staff member knocked at the door and, before I could say anything, opened it. I was not fully dressed, but, nevertheless, they started talking to me saying that the have to clean the room and that I should check out. I told them that I am not, and the door closed. I was standing in the room being super super surprised and doing nothing. And until I did anything, this whole thing repeated the second time. Another cleaning staff member knocked at the door, opened it immediately after that despite the "do not disturb" sign and started arguing with me although I was not full dressed. Only after some time the staff member agreed to go to the reception desk together and ask them. After that they closed the door. I got dressed and exited the room to go the reception desk. And when I exited the staff member said that while I was dressing she actually called the reception and they told her that I indeed can stay in that room.

Dear Dansc, Thank you for sharing your review. We're pleased to hear that you appreciated our quality beds and the variety of options at our breakfast buffet. However, regarding your concerns, we usually offer a seamless service and are disappointed to hear about the challenges you faced. We try to make sure that our payment policies, including the non-cash payment system, are clearly communicated across our platforms to ensure transparency with our guests. Furthermore, we apologise for any inconvenience regarding the additional oversights and miscommunication. We’re also sorry for any distress caused by the confusion with our housekeeping service during your stay. We will certainly address your concerns internally to ensure we better meet your expectations in future. Regarding room temperature, our air control system is designed to maintain comfort, adjusting according to external temperatures, and we appreciate your input. We hope to have the opportunity to welcome you again. Seasons greetings, Team ibis Den Haag City Centre

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其他网络用户评价我们的酒店

  • 1,052 评论 9.2/10 位置
  • 1,366 评论 6/10 房间
  • 935 评论 8.5/10 服务
  • 18 评论 8.7/10 上网
  • 548 评论 5.3/10 清洁度
  • 525 评论 7.7/10 早餐
  • 231 评论 4.2/10 性价比

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