新加坡罗克西雅高美爵酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 5,602 评论

保证最优惠房价
新加坡罗克西雅高美爵酒店 - Image 1
新加坡罗克西雅高美爵酒店 - Image 2
新加坡罗克西雅高美爵酒店 - Image 3
新加坡罗克西雅高美爵酒店 - Image 4
50 East Coast Road, Roxy Square, Marine Parade Rd, 428769 新加坡, 新加坡

描述

酒店其他优惠

  • 1 分钟即可到达 Marine Parade 地铁站，您可以在那里搭乘地铁直接前往滨海湾花园、乌节路等地

  • 提供 576 间宽敞的客房，面积为 32 平方米（345 平方英尺）以上

  • 室外游泳池

  • 设有屡获殊荣的餐饮店

  • 免费无线网络和设备齐全的健身房

我们的客房

Take advantage of our Flight + Hotel offers

Discover
Discover

酒店位置

新加坡罗克西雅高美爵酒店

50 East Coast Road, Roxy Square, Marine Parade Rd
428769 新加坡
新加坡

GPS:1.303559, 103.904625

电话
传真 +65 6344 8010

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  5,602 评论

TripAdvisor 评级  4.0/5  5,722 评论

Horrible customer Service especially front desk

Tripadvisor 评级 1.0/5

Ambassador706227 经 TripAdvisor 认证的评论

It was horrible experience, and it make me angry and remind this terrible customer service whenever they send promotion email to my email account. I had during my recent stay at the Grand Mercure Roxy Singapore from September 10th to 12th, 2024. I had booked two rooms under the same name and made a special request over the phone for the rooms to be on the same floor if possible next door, as I was traveling with an elderly group, including two individuals in their 80s, one of whom has a disability. - They allocated rooms on the 7th and 8th floors, even end of corridor far from elevator which caused significant inconvenience for us. - No complimentary water bottles in the rooms, citing environmental protection. However, you have to buy for in Hot Singapore weather - The extra bed that was provided was in poor condition - Despite having no service charge listed at the time of booking, I was suddenly charged a 10% service charge. - When I questioned this, I was told it was part of the "Tax," and mandatory. - What was more insulting was the staff's attitude. Instead of addressing my concerns, they tried to "educate" me, stating that this 10% charge is standard across all hotels in Singapore, - Even manager told me it was my responsibility to check the Terms and Conditions in the email link they had sent. (there are no T&C in booking email Do not stay this hotel!!!!!

Enjoyable Dinner!

Tripadvisor 评级 5.0/5

Journey42238209859 家庭住宿 - 经 TripAdvisor 认证的评论

We would like to thank Matt Zul, Alvin, Jonathan and Susan for their seamless team work, great personality and efficiency. We had an enjoyable evening with great food, most importantly great service, clean and comfortable environment to dine in. Kudos to the team!

位置好

客户意见评级 3.5/5

G. P. 商务住宿 - 所有已确认评论

但是房间有异味．下水道一直有滴水的声音，很影响心情

Dear P. G., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Spacious Room and warmed receptionists

客户意见评级 5.0/5

匿名 商务住宿 - 所有已确认评论

酒店房间面积很大，这在新加坡很难得 其次前台办理入住和退房都很helpful且热情。 门口有地铁站 穿过地铁站是当地社区

Dear Ms Yanzhan L., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

地點便利

客户意见评级 4.5/5

Vincent 商务住宿 - 所有已确认评论

附近的店家很多，不管是吃的、用的或逛的都有，加上現在MRT通了更方便，只可惜到機場還是得坐taxi比較方便。 房間內沒有附瓶裝水比較可惜，雖然是為了環保而未使用，但很多住客習慣飲用，還是得到附近購買。

Dear Mr Ying Xue W., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 1,626 评论 9.3/10 位置
  • 2,325 评论 6.8/10 房间
  • 2,417 评论 8.8/10 服务
  • 93 评论 4/10 上网
  • 957 评论 7/10 清洁度
  • 671 评论 5.7/10 设施
  • 623 评论 7.1/10 早餐
  • 587 评论 5.2/10 氛围

支持方 Trustyou

我们在附近的其他酒店

我们位于 新加坡 的所有酒店

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。