Sofitel Марракеш Пале Империал и спа 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 1 783

Гарантия
лучшей цены
Sofitel Марракеш Пале Империал и спа - Image 1
Sofitel Марракеш Пале Империал и спа - Image 2
Sofitel Марракеш Пале Империал и спа - Image 3
Sofitel Марракеш Пале Империал и спа - Image 4
Rue Harroun Errachid, Quartier de l hivernage, 40000 МАРРАКЕШ, Марокко

Описание

Особенности отеля

  • Спальни и люксы с видом на Атласские горы, бассейны или сады

  • Беспл. доступ в So Lounge для постояльцев отеля, кроме выходных и вечеров с мероприятиями

  • Открытая зона: сады, риады и кровати вокруг бассейнов, обслуживание у бассейнов

  • Детский люкс и детский бассейн для наших юных гостей от 4 до 12 лет.

  • В 15 минутах от аэропорта, 10 минутах от площади Джемаа-эль-Фна и современного города

Наши номера

Расположение отеля

Sofitel Марракеш Пале Империал и спа

Rue Harroun Errachid, Quartier de l hivernage
40000 МАРРАКЕШ
Марокко

GPS:31.62175, -8.002805

Телефон
Факс +212 5244-20505

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.5/5  Отзывов: 1 783

Рейтинг TripAdvisor  4.4/5  Отзывов: 9 335

Wonderfull

Примечание: Tripadvisor 5.0/5

Happiness29688292417 Реальные отзывы TripAdvisor

I would like to extend a special thank you to Yassine from room service. His friendliness and attention to detail made my stay even more enjoyable. He handled all my requests with remarkable efficiency and kindness. I highly recommend this hotel to anyone looking for a luxurious getaway in Marrakech. Thank you to the entire team for their warm welcome, and a big congratulations to Yassine for his exceptional service!

Dear Guest, Thank you so much for sharing your wonderful experience with us. We are thrilled to hear that Yassine from Room Service made such a positive impact on your stay with his friendliness, attention to detail, and exceptional service. Your kind words will certainly be shared with him. We are also grateful for your recommendation and are delighted that our team made your stay memorable. We look forward to welcoming you back to Sofitel Imperial Marrakech & Spa for another luxurious getaway. Warm regards, Nabila Boumaaza Guest Experience Manager Sofitel Imperial Marrakech & Spa

Magical night ramadan

Примечание: Tripadvisor 5.0/5

fadoua i Реальные отзывы TripAdvisor

Kebbir , siham et hamza thank u for making my ftour so special iam so grateful thank u guys And the dishes were so delicious The food was so varient healthy food asian kitchen french and morrocan The show was so respectfull ❤️❤️❤️❤️❤️❤️❤️❤️❤️

Dear Fadouai, Thank you so much for your wonderful comment. We are thrilled to hear that your ftour was made special by Kebbir, Siham, and Hamza. Their dedication truly helped make the evening unforgettable. We're also delighted that you enjoyed the variety and quality of our dishes, from Asian and French cuisine to Moroccan specialties, as well as the respectful show. Your satisfaction is our top priority, and we sincerely appreciate your kind words. We look forward to welcoming you again on your next visit. Warm regards, Nabila Boumaaza Guest Experience Manager Sofitel Imperial Marrakech & Spa

Deeply Discriminatory and Unacceptable Treatment – Avoid This Hotel

Примечание: Tripadvisor 1.0/5

arminder01 Couples - Реальные отзывы TripAdvisor

I am outraged by the blatant racial discrimination my wife and I experienced at Sofitel Marrakech during our stay in March. As seasoned travelers, we have never encountered such deliberate bias and dismissiveness at a hotel, and I feel compelled to warn others about the unacceptable treatment we endured. From the moment we arrived, it was clear that we were not a priority. The staff, despite being idle and available, made us wait for 30 minutes before even acknowledging our check-in. Meanwhile, a group of French white guests, who arrived after us, were immediately assisted and given rooms. To make matters worse, we were forced to wait until 3:00 PM before receiving a room, even though others were checked in well before us without delay. I understand that standard check-in time is 3 PM, but at this hotel, the color of your skin and the language you speak seem to dictate how you’re treated. While we waited, the hotel staff offered tea to all the French-speaking white guests but completely ignored us. When we requested tea, they brushed us off, saying they would bring it soon. Fifteen minutes passed, and still nothing. We had to ask a second time before they begrudgingly served us. The staff member assisting us, Nabila, wore a forced, insincere smile but made it painfully obvious through her demeanor and body language that she had no genuine interest in helping us. When we inquired about whether restaurants and hotels would be serving meals during Ramadan, her response was both arrogant and offensive. She dismissively said, “I don’t know, these people have various unplanned timings, and I wouldn’t know because I’m French.” The condescension in her tone was undeniable—as if being French made her superior or excused her from knowing basic information about the country where she works. Our frustration only grew when we escalated our concerns to management. The first manager promised to investigate, yet during our entire four-day stay, no one followed up. On the day of our checkout, we spoke to another manager, only to be met with a shockingly inappropriate and offensive remark. Instead of addressing our concerns, he stared at my wife’s diamond ring and remarked, “Oh, I’m surprised you had such an experience. Given the size of your diamond ring, you should have been treated very nicely at all restaurants and hotels here.” This was not just poor service—this was systemic racism and classism on full display. The staff at Sofitel Marrakech made it abundantly clear that they prioritize white, French-speaking guests over others. Their attitude toward non-white, non-French travelers is disgraceful, and their lack of professionalism is appalling. I strongly urge anyone who values respect, fairness, and dignity to avoid this hotel at all costs. There are many other establishments where hospitality is extended to all guests—regardless of skin color or nationality. And of course, if you are a white French person, by all means, stay here. They will treat you like royalty. Based on our experience, I can only assume most of these glowing reviews come from French travelers who never had to face the discrimination we did.

Palais darkom experience

Примечание: Tripadvisor 5.0/5

Margarette K Friends getaway - Реальные отзывы TripAdvisor

Lovely and beautiful experiences!!!!!!!! We had a drinks in Palace Darkom had a great time with Ilham the manager and soulaiman. Will be back for sure, Retired and living my best life. I enjoy the best life has to offer. Our next trip will be in May with the girls and for sure will be in sofitel Marrakech

Dear Margarette K, Thank you so much for your kind review! We are delighted to hear that you enjoyed your experience at Palais Darkom. Ilham and Soulaiman will be thrilled to know you had a great time with them. We look forward to welcoming you back in May with the girls. See you soon at Sofitel Marrakech! Best regards, Nabila Boumaaza Guest Experience Manager

Good experience

Примечание: Tripadvisor 5.0/5

Mobile137995 Реальные отзывы TripAdvisor

A wonderful hotel luxurious and clean. Employees very professional and they addressed my needs immaculately! My room had a spectacular view of the Atlas Mountains and it was clean and luxurious. Continental breakfast with the best ingredients. Deffo worth a visit again!

Dear Guest, Thank you so much for taking the time to share your wonderful experience. We are thrilled to hear that you had a luxurious and comfortable stay with us, and that our team was able to meet your needs in such a professional manner. We are delighted that you enjoyed the spectacular view of the Atlas Mountains from your room, and that our continental breakfast met your expectations with the best ingredients. Your kind words mean a lot to us, and we truly hope to welcome you back for another memorable stay at Sofitel Marrakech Palais Imperial & Spa. Warm regards, Nabila Boumaaza Guest Experience Manager Sofitel Marrakech Palais Imperial & Spa

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 898 Отзывов 9.6/10 Расположение
  • 963 Отзывов 7.3/10 Номер
  • 3 481 Отзывов 9.1/10 Сервис
  • 14 Отзывов 6.7/10 Интернет
  • 866 Отзывов 9.4/10 Атмосфера
  • 802 Отзывов 8.8/10 Еда
  • 691 Отзывов 9.6/10 Завтрак
  • 486 Отзывов 8.4/10 Бассейн

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