Novotel Mexico City Santa Fe bintang 4

Too bad there is so little hospitality had to indicate that I participate in the loyalty program . then suddenly my room was updated Next day I have to ask at 6 pm if she still wanted to clean my room. There was another completely empty fridge too bad serveice is behind this .i expected better from my novotel group breakfast was also not hospitable

Two days meeting having breakfast and lunch. I was very surprised to find such a nice restaurant with very god meals. The breakfast buffet it's one of the most complete well served breakfasts I'm Mexico city, fresh fruits, natural juices, eggs, quesadillas, sausages, potatoes, cheese, ham, bakery, I mean for less than 20 USD is the best you can get in Santa Fe area. At lunch we had amazing food too, we will definitely come back to this hotel.

Excellent service and very tasty food. The hotel very clean and also internet service comfortable beds spacious and good location. A sincere congratulations for your service. A very kind and helpful person. The room service of very good quality except for the last day, they did not change towels or wash the coffee maker.

The new rooms are nicely designed and comfortable. Location is good,, just in front of a shopping mall with various restaurants. The Covid protocol seems to be stricter that in the nearby Marriott, which is a good thing

Really great hospitality. No short comings at all. Any of my requests was granted. Much appreciation to ‘Dania Genesis’ for direction/guide to certain areas I was confused about. She is very communal and convivial.