巴黎艾菲尔铁塔诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.0/5 2,807 评论

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61 quai de Grenelle, 75015 巴黎, 法国

描述

酒店其他优惠

  • 位于市中心，步行 10 分钟即可抵达埃菲尔铁塔

  • 安全的私人付费停车场

  • 室内温水游泳池：免费使用，但需预订；健身区和桑拿房

  • 家庭房，提供免费无线网络

  • 30 间会议室，3,000 平方米（32,292 平方英尺），灵活的空间

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酒店位置

巴黎艾菲尔铁塔诺富特酒店

61 quai de Grenelle
75015 巴黎
法国

GPS:48.849778, 2.282836

电话
传真 +33 1 40 58 24 44

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.0/5  2,807 评论

TripAdvisor 评级  3.5/5  6,320 评论

Disappointing Services!

Tripadvisor 评级 1.0/5

amitgrover2000 家庭住宿 - 经 TripAdvisor 认证的评论

One of the worst hotels we have ever come across. The day we got the room, the room was not prepared. No bell boy / trolly to take our luggage upto the room. Room was at 31 st floor but lift goes until 30th floor. If you want to take the service you need to pay a tip asked by the employees directly. No slippers, no basic provisions like water, milk etc for coffee. Waited for 1 hour to get the slippers. We were told that the slippers will be provided if they have enough quantity. Called to re-fill toiletries as had very less or empty. No body turned up. Later we were informed that we have to go and refill water at the reception. Overall very inconvenient stay. Writing this review when we are still at the hotel. One can understand the inconvenience levels. Donot know if management really hears. Really disappointing!

Dear Amit Grover, Thank you for taking the time to share your experience. We are truly sorry to hear about the challenges you faced during your stay. This is certainly not the level of service we aim to provide, and we regret the inconvenience caused. Your feedback regarding the room preparation, luggage assistance, and the availability of basic amenities such as slippers, water, and toiletries is very concerning. Please rest assured that we take these issues seriously and will address them with our team immediately to prevent such occurrences in the future. We sincerely apologize for the delays and the lack of clarity regarding our services, as well as the disappointment you experienced. If you are still staying with us, we encourage you to reach out to the Guest Relation Desk in front of the reception, who will be more than happy to assist you and ensure the remainder of your stay is as comfortable as possible. Your comments are invaluable for helping us improve, and we truly hope you will give us an opportunity to make amends and provide you with a much better experience in the future. Anaëlle Minfir - Guest Relation

Good Location

Tripadvisor 评级 4.0/5

AngusPhua 家庭住宿 - 经 TripAdvisor 认证的评论

I am actually pretty surprised by the negative reviews because our stay was really good. We booked the superior queen room with sofa bed and was given a room on the 27th floor. Room was really clean and nice, and seemed to have been refreshed 1-2 years back. Check-in by Lya was really pleasant and quick; a call to set up the sofa bed was also responded to promptly. I read some reviews about lifts being slow but did not experience any of this at all. In fact, their lift system is used at many offices around the world to ensure security and efficiency. We did not pay for the hotel breakfast but went for the Starbucks that was just about 5 minutes walk away. There are several cafes around and pasties were just coming out of the ovens at about 7.30am! Overall, good stay and may consider coming back again if in Paris.

Dear Angus Phua, Thank you so much for sharing your positive experience ! We're thrilled to hear that your stay was enjoyable and that you were satisfied with your room and the service. It's great to know that the check-in process with Lya was smooth and that you appreciated the quick response to your request. We're also happy to hear that you found the lift system efficient and that you had a pleasant time exploring the nearby cafes. We look forward to welcoming you back whenever you're in Paris! Anaëlle Minfir - GUEST RELATION

設施新穎

客户意见评级 3.5/5

匿名 家庭住宿 - 所有已确认评论

加入會員得到提早入住優惠,高樓房可以看到鐡塔,很讚,但淋浴蓮蓬頭有點故障,水很小,不好用

親愛的賴女士， 感謝您抽出時間提供有關您最近入住我們酒店的反饋。 我們很高興您喜歡酒店的位置以及客房的美麗景觀。然而，我們對您在使用淋浴時遇到的問題感到抱歉，我們已經通知技術團隊處理此問題，並會儘快解決。 關於早餐質量以及使用紙杯的問題，我們也會將您的意見納入考量，繼續改善我們的服務。我們會持續努力使我們的產品更加環保，並提升客人的滿意度。 我們期待能再次歡迎您來訪，並為您提供更愉快、順利的住宿體驗。如有其他問題或需求，請隨時聯繫我們。 誠摯的問候， Marie Bourguignon Guest Relation Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris H3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Worn out from 2nd floor and up.

Tripadvisor 评级 2.0/5

kimbK7853CL 商务住宿 - 经 TripAdvisor 认证的评论

I had booked a room with queen size bed for me and my wife, but when I arrived i was told that they only had twin beds and that there was nothing to do about that until next day. That was the first of many disappointing things about this hotel. The lobby is beautiful and you could expect the room to be alike, but they are old and poorly maintained. The beds were screaming for help and the bathroom in particular is falling apart. As I actually got my Queen size bedroom the next day. I understood that I were not just unlucky. That room was exactly the same. To top if off I had to stand in line to get my Breakfast 2 days in a row. Not so much because it was crowded, but because the staff insisted on appointing me a table… The location is nice, but all in all The hotel does not deserve the stars.

Dear Mr. Kimb, Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations. We apologize for the initial confusion regarding your room assignment and the inconvenience caused by not having the queen-size bed available upon arrival. We understand that this was disappointing, and we regret that it affected the start of your stay. Additionally, we are sorry to hear about the condition of the room and the bathroom, as well as your experience at breakfast. We take all feedback seriously, and we are actively working to ensure that maintenance and service standards are improved. We truly appreciate your comments on our lobby and the location of the hotel, and we hope you will allow us another opportunity to better serve you in the future. Kind regards, Marie Bourguignon Guest Relations Manager

The worst experience in my life

Tripadvisor 评级 1.0/5

Nadja D 经 TripAdvisor 认证的评论

They tried to charge extra they locked me inside and took my luggage and purse because they wanted me to pay twice the city tax. I was alone my boyfriend left early. I had to pay it to have my stuff back. They wanted to charge again because the printer didn’t print my receipt the charge was already in my chase app registered. I try to call the manager but she didn’t know English. The worst experience in my life don’t go here!

Dear Ms. Nadjad, Thank you for sharing your feedback. We are truly sorry to hear about the difficulties you experienced during your stay. We would like to clarify that there was never any intention on our part to charge unjustified fees or cause any inconvenience. The issue you mentioned regarding the city tax appears to have been a misunderstanding, and we regret that it negatively affected your experience. Our team is trained to provide service with respect and transparency, and we take this kind of feedback very seriously. We understand that this situation was frustrating, and we will do our best to avoid any misunderstandings in the future. We hope you will give us another opportunity to provide you with a smooth and pleasant stay. Kind regards, Marie Bourguignon Guest Relation Manager

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其他网络用户评价我们的酒店

  • 2,455 评论 9.5/10 位置
  • 3,080 评论 5.4/10 房间
  • 2,586 评论 7.3/10 服务
  • 43 评论 5.3/10 上网
  • 1,284 评论 4.7/10 舒适度
  • 1,135 评论 6/10 早餐
  • 1,044 评论 5.2/10 清洁度
  • 646 评论 5.9/10 氛围

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