宜必思布鲁塞尔滑铁卢酒店 3 星

客户意见评级 (ALL 评级) 4.3/5 675 评论

宜必思布鲁塞尔滑铁卢酒店 - Image 1
宜必思布鲁塞尔滑铁卢酒店 - Image 2
宜必思布鲁塞尔滑铁卢酒店 - Image 3
宜必思布鲁塞尔滑铁卢酒店 - Image 4
Boulevard Henri Rolin 5A, B-1410 滑铁卢, 比利时

描述

酒店其他优惠

  • 距离布鲁塞尔市中心 20 分钟车程

  • 免费停车

  • 三人房和家庭房

  • 酒店位于滑铁卢市中心

  • 免费无线网络

我们的客房

酒店位置

宜必思布鲁塞尔滑铁卢酒店

Boulevard Henri Rolin 5A
B-1410 滑铁卢
比利时

GPS:50.711135, 4.398651

电话
传真 +32 2 351 01 31

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 无线网络
  • 早餐
  • 酒吧
  • 100% 无烟酒店
  • 客房服务

BAR

酒吧友好的气氛适合随时欢聚。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  675 评论

TripAdvisor 评级  3.6/5  550 评论

Nicer than expected

Tripadvisor 评级 4.0/5

clarityzefeldis 经 TripAdvisor 认证的评论

We stayed for 1 night on January 1st. We were pleasantly surprised by how nice this hotel was, the beds were very comfortable, with an extra two pillows in the room, the shower was a lot larger than other hotels in the same chain! Staff on reception were very pleasant and welcoming! Only thing to note was the window in our room wouldn’t shut properly so it got a little chilly and there was toothpaste smudged up the bedroom wall when we arrived!

Dear Clarity, We appreciate receiving your opinion concerning your recent stay. We're delighted you found our beds comfortable and appreciated the additional pillows in your room. Our team takes pride in ensuring guests have everything they need for a restful stay. That said, we regret the issue with your window and any cleanliness oversight you encountered. Our maintenance team has been alerted to check window fittings, and we reinforce cleaning protocols regularly to prevent such lapses. Nonetheless, it's wonderful to hear our welcoming staff made a positive impression. We're always here to assist guests during their stay and value your recognition of our efforts. We do hope to welcome you back in the future. All the best, Antoine Steyt, General Manager

A Welcome Sanctuary

Tripadvisor 评级 5.0/5

Nick L 经 TripAdvisor 认证的评论

I arrived late and cold.I had a problem with a new credit card. Tibo was welcoming and patient and we sorted the problem. Instant hot food and a clean room.

Dear Nick. Thank you for taking the time to share your experience with us. We are delighted that your stay met your expectations. It’s wonderful to hear our team ensured a smooth check-in despite the late hour. We take pride in resolving any challenges promptly, and we’re glad you found everything to your satisfaction. Knowing you enjoyed the meal options and rested well in a spotless room makes our day. Thank you again for your feedback; we hope you will return for a more enjoyable stay. Kind regards, Antoine Steyt, General Manager

Expected better!

Tripadvisor 评级 2.0/5

Виктория Л 家庭住宿 - 经 TripAdvisor 认证的评论

At first wwe booked family room- one Socket for the whole room of 3 people. There is no kettle in the room, but there is a hairdryer. If you have a lot of gadgets, there won’t be enough sockets for everyone. Our room was on the top floor under the roof - when we left the air conditioner on so that it wouldn't be hot, the staff took the card and we returned to the stuffy room.Breakfast is normal, but when there are a lot of people, there is nowhere to sit and not enough dishes. The staff is polite The impressions are not very positive. For such a large hotel chain, the requirements for the rooms should be higher.

Dear Victoria, Thank you for sharing your detailed feedback with us. We appreciate your recognition of our team's professionalism in delivering service. We sincerely apologize for the challenges you encountered regarding room facilities and breakfast arrangements. Please know we offer power cubes upon request to enhance device charging capabilities, and we carefully schedule group breakfast times to maintain comfort for all guests. Your feedback helps us maintain our standards while addressing practical solutions. We hope to demonstrate our full hospitality potential during a future visit. Best regards, Antoine Steyt, General Manager

Tried to charge massively extra after originally accepting my booking & taking my money.

Tripadvisor 评级 1.0/5

John S 经 TripAdvisor 认证的评论

They accepted my booking, took my money. They later decided that rather than honour their contract they wanted to charge me 10x the original amount or I would have to pay a cancellation charge greater than the booking price. After a decent argument during which they decided to try & blame me for their ineptitude they finally agreed to cancel without charging me for their actions.

Dear Bruce, Thank you for taking the time to review your stay. I understand that the situation with your booking was frustrating, and I’d like to clarify the context surrounding this issue. The rate you initially booked was the result of a technical error in our system, which displayed a price significantly lower than the correct rate—so much so that it was even cheaper than the price of the breakfast included in the stay... I believe you will agree that such a discrepancy is a clear indication of an error, rather than a valid rate. While I understand your dissatisfaction, I must point out that we acted promptly to address the issue once it was identified. Our team reached out to explain the situation and offered options, including a no-cost cancellation, to ensure you were not penalized for this rare and unfortunate error. That said, I must admit disappointment at your rating of 2/10 for this isolated issue. It’s unfortunate that this single matter, which was addressed transparently and with fairness, overshadowed the service and care we put into our guests' experiences. We strive to ensure such errors are as rare as possible, and we are reviewing our processes to avoid similar occurrences in the future. I hope you can appreciate that it would not have been reasonable for us to honor such an obviously incorrect rate. Thank you for your understanding, and I do hope we will have the opportunity to welcome you back under better circumstances, to give you the experience we are truly proud of delivering. Kind regards, Antoine Steyt, General Manager

Cheap and dated

Tripadvisor 评级 3.0/5

40lulu 家庭住宿 - 经 TripAdvisor 认证的评论

The perks - beds are comfy, parking is free, it was clean and staff are friendly. The negatives - the rooms are cramped- not much space around beds and sloping ceilings. No air conditioning and when we opened the windows, wasps came in so it was super hot. The breakfast is expensive and there is no tea and coffee in the rooms. It is all a little dated and run down. Would not return and it was our first time in ibis and don’t think we will use them again.

Dear Lulu, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found our beds comfortable and appreciated the cleanliness of our hotel, as well as the complimentary parking facilities. Our team strives to provide a warm welcome to all of our guests, so it's wonderful to hear that you found our staff friendly. However, we are sorry to hear that there were aspects of your stay that did not meet your expectations. While we're glad to note that all our bathrooms are equipped with shower rooms and we offer toiletries for purchase, we understand your concerns regarding the room temperature and space. We are pleased to inform you that our hotel offers 80 rooms with air conditioning, and for the rooms without, extra fans are available upon request for added comfort. Moreover, we acknowledge your comments on the breakfast pricing, which is aligned with Ibis hotels in Belgium due to taxes and the extensive variety we provide. Additionally, our windows are designed to be fully opened for fresh air, and we regret any inconvenience with the natural elements outside. Nonetheless, we take pride in the prime location of our hotel, ideally situated in the city center of Waterloo, close to the business district and major attractions. We hope that this, along with our 24-hour reception and snack service, added some convenience to your stay. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Antoine Steyt, General Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 537 评论 9/10 位置
  • 893 评论 6.1/10 房间
  • 731 评论 9.4/10 服务
  • 6 评论 7.1/10 上网
  • 397 评论 8.1/10 早餐
  • 352 评论 6.5/10 清洁度
  • 104 评论 3.1/10 设施
  • 102 评论 5.3/10 食物

支持方 Trustyou

我们在附近的其他酒店

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。