ibis Brussels Waterloo 3성

고객 평점 (ALL 평가) 4.4/5 678 리뷰

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ibis Brussels Waterloo - Image 2
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ibis Brussels Waterloo - Image 4
Boulevard Henri Rolin 5A, B-1410 WATERLOO, Belgium

호텔설명

호텔 추가 정보

  • 20 min drive from Brussels City Center

  • Free parking

  • Triple and Family rooms

  • Located in the city centre of Waterloo

  • Free WiFi

숙박

호텔 위치

ibis Brussels Waterloo

Boulevard Henri Rolin 5A
B-1410 WATERLOO
Belgium

GPS:50.711135, 4.398651

전화
팩스 +32 2 351 01 31

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • Wi-Fi
  • 조식
  • 바
  • 100% 금연 호텔
  • 룸 서비스

BAR

The Bar: a friendly place to get together at any time of day.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  678 리뷰

TripAdvisor 평가  3.5/5  542 리뷰

Tried to charge massively extra after originally accepting my booking & taking my money.

트립어드바이저 평점 1.0/5

John S TripAdvisor 인증 리뷰

They accepted my booking, took my money. They later decided that rather than honour their contract they wanted to charge me 10x the original amount or I would have to pay a cancellation charge greater than the booking price. After a decent argument during which they decided to try & blame me for their ineptitude they finally agreed to cancel without charging me for their actions.

Dear Bruce, Thank you for taking the time to review your stay. I understand that the situation with your booking was frustrating, and I’d like to clarify the context surrounding this issue. The rate you initially booked was the result of a technical error in our system, which displayed a price significantly lower than the correct rate—so much so that it was even cheaper than the price of the breakfast included in the stay... I believe you will agree that such a discrepancy is a clear indication of an error, rather than a valid rate. While I understand your dissatisfaction, I must point out that we acted promptly to address the issue once it was identified. Our team reached out to explain the situation and offered options, including a no-cost cancellation, to ensure you were not penalized for this rare and unfortunate error. That said, I must admit disappointment at your rating of 2/10 for this isolated issue. It’s unfortunate that this single matter, which was addressed transparently and with fairness, overshadowed the service and care we put into our guests' experiences. We strive to ensure such errors are as rare as possible, and we are reviewing our processes to avoid similar occurrences in the future. I hope you can appreciate that it would not have been reasonable for us to honor such an obviously incorrect rate. Thank you for your understanding, and I do hope we will have the opportunity to welcome you back under better circumstances, to give you the experience we are truly proud of delivering. Kind regards, Antoine Steyt, General Manager

Cheap and dated

트립어드바이저 평점 3.0/5

40lulu 가족 - TripAdvisor 인증 리뷰

The perks - beds are comfy, parking is free, it was clean and staff are friendly. The negatives - the rooms are cramped- not much space around beds and sloping ceilings. No air conditioning and when we opened the windows, wasps came in so it was super hot. The breakfast is expensive and there is no tea and coffee in the rooms. It is all a little dated and run down. Would not return and it was our first time in ibis and don’t think we will use them again.

Dear Lulu, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found our beds comfortable and appreciated the cleanliness of our hotel, as well as the complimentary parking facilities. Our team strives to provide a warm welcome to all of our guests, so it's wonderful to hear that you found our staff friendly. However, we are sorry to hear that there were aspects of your stay that did not meet your expectations. While we're glad to note that all our bathrooms are equipped with shower rooms and we offer toiletries for purchase, we understand your concerns regarding the room temperature and space. We are pleased to inform you that our hotel offers 80 rooms with air conditioning, and for the rooms without, extra fans are available upon request for added comfort. Moreover, we acknowledge your comments on the breakfast pricing, which is aligned with Ibis hotels in Belgium due to taxes and the extensive variety we provide. Additionally, our windows are designed to be fully opened for fresh air, and we regret any inconvenience with the natural elements outside. Nonetheless, we take pride in the prime location of our hotel, ideally situated in the city center of Waterloo, close to the business district and major attractions. We hope that this, along with our 24-hour reception and snack service, added some convenience to your stay. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Antoine Steyt, General Manager

Perfect stay at Ibis

트립어드바이저 평점 5.0/5

Zoe M 비즈니스 - TripAdvisor 인증 리뷰

Great stay. Did the job. Room was small but perfect. Bed was comfortable, and quiet. The shower was amazing. They have a restaurant for breakfast, I didn’t want breakfast so they gave me free coffee. No restaurant for dinner but it’s on a main road so there’s many options round the corner.

Dear Zoe, We would like to thank you for this review about your experience in our hotel. We're delighted to hear that you found the bed comfortable and the room quiet, ensuring a restful night's sleep. It's also great to know that the shower met your expectations with its quality. While we don't offer a restaurant for dinner, as you've noted, our central location provides a variety of dining options just around the corner, which we hope added convenience to your stay. We regret to hear that our breakfast options did not align with your needs on this occasion, but we are pleased we could offer you a complimentary coffee as an alternative. We hope to welcome you back. Best wishes, Dimitrio Virone, Hotel Manager

Perfect stay - excellent location

트립어드바이저 평점 5.0/5

GBBBontheroad TripAdvisor 인증 리뷰

Located right in the centre of Waterloo this is one of the best Ibis Hotels I have stayed in. Clean spacious rooms, good wifi, 24/7 bar with draft Leffe - quite hard to beat really! Staff were very friendly and efficient. Easy ample parking right next to the Hotel.

Dear Guest, Thank you for letting us know that you enjoyed your stay. We're thrilled to hear you found our location right in the heart of Waterloo ideal and appreciate your kind words about our clean and spacious rooms. Our team is glad you enjoyed the 24/7 bar and the draft Leffe, which is a favorite among our guests. It’s also great to know that our staff’s friendliness and efficiency stood out during your stay and that you found the parking convenient for your needs. We look forward to seeing you again in the future. Kind regards, Dimitrio Virone, General Manager

Great hotel

트립어드바이저 평점 5.0/5

Mechri S Solo travel - TripAdvisor 인증 리뷰

Very nice place, not too expensive and worth the money. The Staff was very nice and the room was great, very comfortable and decent overall size. It's near pretty much everything in town. I don't see much to complain about. So to me it's a perfect score !

Dear Guest, We appreciate receiving this positive review of your stay. We're thrilled to hear that you found our hotel to be a great value and that our staff made a positive impression. It is gratifying to know that our comfortable rooms met your expectations and contributed to a pleasant stay. Furthermore, we are delighted you enjoyed our central location, which offers convenient access to the town's attractions. We look forward to seeing you again in the future. Kind regards, Dimitrio Virone, General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 473 리뷰 9.3/10 위치
  • 845 리뷰 6.2/10 객실
  • 706 리뷰 9.2/10 서비스
  • 9 리뷰 5.2/10 인터넷 가격
  • 496 리뷰 6.1/10 안락함
  • 422 리뷰 8.2/10 조식
  • 362 리뷰 7.2/10 청결도
  • 75 리뷰 4.6/10 편의 시설

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.