Hotel Mercure Nantes Centre Gare 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 1 602

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Hotel Mercure Nantes Centre Gare - Image 1
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Hotel Mercure Nantes Centre Gare - Image 4
50/51 Quai Malakoff, 44000 NANTES, Francja

Opis

O hotelu

  • Hotel posiada certyfikat Green Key

  • 2 prywatne parkingi: zewnętrzny i podziemny (dopłata 12 Euro)

  • Pokoje potrójne i rodzinne dla maks. 4 osób (bezpłatne śniadanie dla dzieci do lat 12)

  • Możliwe wczesne zameldowanie i późne wymeldowanie (przechowalnia bagażu do dyspozycji)

  • Restauracja otwarta w porze lunchu i kolacji 7 dni w tygodniu, z całkowicie domowymi posiłkami

Nasze pokoje

Lokalizacja hotelu

Hotel Mercure Nantes Centre Gare

50/51 Quai Malakoff
44000 NANTES
Francja

Pozycja GPS:47.216141, -1.543981

Telefon
Faks +33 2 40 89 35 43

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

LA BRASSERIE

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Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 1 602

Ocena TripAdvisor  4.0/5  Liczba opinii: 878

Weekend in Nantes

Ocena na stronie TripAdvisor 3.0/5

GNS64 Opinia zatwierdzona w TripAdvisor

I ordered room service late at night. I phoned down twice and it didn’t arrive although I was assured by staff that it would. Also after sleeping in the bed I have several bites on my body arms, legs, feet and face. The shower room was attached to the bedroom. The toilet room was very small. The television too low down on the wall to watch when in bed. Location is great right next to the train station and shuttle bus to the airport. Ten minutes walk into the town centre

Hi We are pleased that you appreciated the quality of the facilities, the welcome you received and the location of the Hotel. Regarding the quality of the restoration please be aware that we are sensitive to your remark and that we have already taken the necessary steps to remedy it. Looking forward to welcoming you again, Very cordially Nicolas receptionist

Not worth the money!

Ocena na stronie TripAdvisor 3.0/5

Houba93 Opinia zatwierdzona w TripAdvisor

I am an ALL Accor customer but this time I did not receive the customer satisfaction from the site. Very strange as I was about to put a negative review as I indicated at the moment of the checkout. In fact, I booked this hotel as one colleague was arriving by train and had booked there. It is absolutely not worth the money. I stayed in Geneva Mercure Airport hotel the week before for less money and a room twice as big and with 2 bottles of water as welcome gift in the room. On top, there were spiderwebs on the window! Really a bad experience for 200€! Xavier

Hi Houba Following your stay at our hotel, you kindly give us your comments on the quality of our services and we thank you. We regret that your stay you were not fully satisfied and we offer our sincere apologies. Hoping to have the pleasure of welcoming you again in one of our facilities, please accept, the best expression of our feelings. Best regards Nicolas receptionist

Let down :(

Ocena na stronie TripAdvisor 2.0/5

D6661SSsuz Opinia zatwierdzona w TripAdvisor

Awful experience at this hotel. Check in is stated at 2pm so arrived around 3pm with my family (3 year old and a 4 month old.) I was told our room was not ready and we would have to wait. Waited an hour in the lobby (4pm) to be told again our room was not ready and hadn’t been cleaned. Again waited in the lobby and At 5.30pm and close to tears after watching numerous people check in and with a very bored 3 year old and a very tired baby I was again told my room was not ready, bearing in mind this was 3 and a half hours after the 2pm check in time stated online. Also during all of this I was told there were no baby changing facilities available at all in the lobby. No empathy from staff shown for my situation. After stating I would have to cancel and find alternative accommodation a room became available?! We eventually got a room closer to 6pm 4 hours after stated check in time when booking. No travel cot in room as requested bought brought to the room eventually. I am totally in shock with the treatment we have received. Would not recommend if travelling with children or if you want to spend your time sitting in a reception area instead of the room you have paid for!!! Some positives: nice breakfast, room was a good size, snack shop downstairs was handy, bar staff were lovely.

Hi Following your stay at our hotel, you kindly give us your comments on the quality of our services and we thank you. We regret that your stay you were not fully satisfied. We completely understand your disappointment and we renew our apologies. During this Rugby World Cup period we unfortunately had to delay check-in time that day because some players and supporters' rooms required VERY thorough cleaning. You had booked a Superior Triple room, the people before you were guests in a Classic room. I assure you there was no preferential treatment. Please note that impeccable hygiene and cleanliness are among the essential values ​​of the Accor group. The range of rooms requested is simply limited and its cleaning, especially to accommodate a baby, requires more time. It is to apologize that we offered you late check-out the following day Hoping to have the pleasure of welcoming you again in one of our facilities, In order to regain all your trust ! Please accept, the best expression of our feelings. Warm regards Nicolas receptionist

OK

Ocena na stronie TripAdvisor 4.0/5

944nicolac Opinia zatwierdzona w TripAdvisor

Not bad, nothing great to remember but nothing really bad about it. I've been there time ago, the location is convenient. I can't really remember how the breakfast was and other details but overall ok.

Hi Nicolac Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Your satisfaction is our greatest reward. We hope to see you again very soon ! Sincerely, Nicolas receptionist

French holiday

Ocena na stronie TripAdvisor 2.0/5

paullS5793KP Couples - Opinia zatwierdzona w TripAdvisor

Ok here goes. The hotel in itself is ok. It’s clean and in an accessible area . The reason I’ve only given it a2 is because of Meurcues policy of taking money off your credit card when you arrive. They ask you for a credit card and then take a £100 off it incase you want any extras at the hotel. They say it’s paid back the moment you book out but this doesn’t happen . We told them we would not be having breakfast, we didn’t have an evening meal at the hotel and surprisingly the soft drinks and water in the room minibar were complimentary (no alcohol in the minibar ) so what was the £100 pounds for . We paid in advance so they had that money already. We left the hotel at 08.00 to catch our Ferry at 15.00 and got home at midnight and the money still hadn’t been returned. So at the moment our money is making then interest in their account. If this is company policy just how much are they making throughout the group. Be aware of this and challenge it . We will be thinking twice before booking this hotel group again.

Dear Paull We appreciate the time you took to share the problems you encountered during your stay. First, let me tell you how much I am touched by your dissatisfaction during your stay in our hotel. Please accept our apologies. Please be assured that we will do our best to provide appropriate follow-up comments. I hope that despite these problems, we will be able to welcome you again. Sincerely, Nicolas receptionist

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 687 Liczba opinii 9.3/10 Lokalizacja
  • 949 Liczba opinii 6.2/10 Pokój
  • 801 Liczba opinii 8/10 Obsługa
  • 17 Liczba opinii 3.1/10 Internet
  • 363 Liczba opinii 7.9/10 Śniadanie
  • 312 Liczba opinii 6.4/10 Jedzenie
  • 280 Liczba opinii 5.2/10 Czystość
  • 186 Liczba opinii 8.8/10 Klimat

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