Mercure Gdynia Centrum 3 estrelas

Nota clientes Avis (Classificação ALL) 4.5/5 3.268 comentários

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Mercure Gdynia Centrum - Image 1
Mercure Gdynia Centrum - Image 2
Mercure Gdynia Centrum - Image 3
Mercure Gdynia Centrum - Image 4
Armii Krajowej 22, 81372 GDYNIA, Polônia

Descrição

Extras do hotel

  • 294 quartos com ar condicionado, 150 dos quais com vista panorâmica para o mar

  • Localização em Gdynia e acesso conveniente a importantes atrações da Tricity

  • Praia e Boulevard à beira-mar a 100 metros

  • Estacionamento espaçoso para 200 veículos à disposição dos hóspedes

  • Rica oferta gastronómica inspirada na tradição local

As nossas opções de alojamento

Localização do hotel

Mercure Gdynia Centrum

Armii Krajowej 22
81372 GDYNIA
Polônia

GPS:54.517261, 18.543287

Telefone
Fax +48 58 620 86 51

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Aceitam-se animais de estimação
  • Transporte de ligação
  • Restaurante
  • Acesso para cadeiras de rodas
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos

WINESTONE

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.5/5  3.268 comentários

Classificação do TripAdvisor  4.0/5  925 comentários

Bathrooms not handicapped ftiendly

Nota Tripadvisor 2.0/5

Wojciech B Avaliação com certificação TripAdvisor

Rooms with high tubs preclude shower by handicapped guests. No help from frint desk. Shrugging shoulders. If you have any mobility problem.do not go there as you will not be able to take shower safely. Staff also was not attentive and very indifferent to my request to help.accomodate my parents' bathroom needs.

Dear Wojciech, We are truly sorry to hear about the challenges you faced during your stay regarding the accessibility of our bathrooms. Ensuring all guests' comfort is crucial to us, and we deeply apologize for any inconvenience you and your parents experienced. We are saddened by your suggestion that the team is not helpful. Almost all rooms in the hotel have bathtubs, showers are only available in the highest category rooms, which were completely sold out. Assigning a room for people with disabilities requires prior reservation with the reservation department. We did not have any ill will, only that the hotel was full and that is why we were unable to move you to another room. Your feedback is invaluable, and we will address this matter promptly. Please accept our sincerest apologies for the shortcomings you encountered. On behalf of the management and team of the Mercure Gdynia Centrum hotel, Patryk Adrych Guest Relations Manager Mercure Gdynia Centrum "Your haven in the heart of Gdynia".

A nice hotel at seaside Gdynia

Nota Tripadvisor 5.0/5

zolt_ns555 Avaliação com certificação TripAdvisor

This is not a luxurious hotel from the outside but you can expect fantastic service. The rooms are OK, nothing special. However, the breakfast selection was the greatest I ever had with regular food, but also lots of Polish specialties. The hotel has a pool, sauna and massage service. Very close to the seaside. The service was great.

Dear Zoltán S, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our fantastic service and the wide variety of breakfast options, including Polish specialties. Your kind words about our team's service are truly appreciated. We are pleased to offer amenities like a pool, sauna, and massage service to enhance your stay. We look forward to welcoming you back soon! On behalf of the management and team of the Mercure Gdynia Centrum hotel, Patryk Adrych Guest Relations Manager Mercure Gdynia Centrum "Your haven in the heart of Gdynia."

Disappointing customer service after a genuine booking oversight/error

Nota Tripadvisor 3.0/5

Alex W Avaliação com certificação TripAdvisor

Recently booked a stay here to attend the Opener festival, I had an initial booking for 4 days, however I cancelled as I needed to change the booking details. Through cancelling and re-booking, I accidentally booked for June instead of July. I didn't realise this had happened, until I randomly saw a charge on my card statement for a nights worth of accomodation. No explanation, no warning, not even a courtesy welfare check or call. After I emailed to try and rectify this issue, I was advised that no refund could be issued as it had affected their sales and revenue. This was despite the fact they have plenty of sold out weekends to come and being a loyal Gold Accor member. Very disappointing service, especially for something that was a human error and a genuine error and oversight.

Dear Alex, We are sincerely sorry to hear about the inconvenience you experienced regarding your booking oversight. We deeply regret any dissatisfaction caused by the situation you encountered. At Hotel Mercure Gdynia Centrum, we value our guests' comfort and satisfaction, and it is disheartening to learn that your experience did not meet your expectations. We truly apologize for the lack of communication and assistance in addressing the issue promptly. Regarding the refund policy, we understand the frustration this situation may have caused. We have analyzed your inquiry very carefully, but in accordance with the policy and regulations that both we and our guests are obliged to follow, a refund was not possible. Your loyalty as a Gold Accor member is highly appreciated, and we are genuinely sorry for not meeting the expected level of service on this occasion. Rest assured that your comments have been shared with the relevant team members for internal review and to prevent similar occurrences in the future. We sincerely hope for the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable experience. If there is anything else we can assist you with, please do not hesitate to contact us directly. Wishing you pleasant travels ahead. On behalf of the management and team of the Mercure Gdynia Centrum hotel, Patryk Adrych Guest Relations Manager Mercure Gdynia Centrum "Your haven in the heart of Gdynia."

No internet !!

Nota Tripadvisor 3.0/5

joop b Negócios - Avaliação com certificação TripAdvisor

Ok but not super. Rooms are ok ..airco is in the room, but seems not to be working..not cooling down . When I was staying thete was no internet in the rooms, only in the main lobby. They didn't tell at check inn. So you reach ypur room and no internet..you have to call or go down. Would have been better if I've been told at check inn. And be honest about it: don't say " perhaps tonight" when you know it wont be working

Dear Joop, Thank you for taking the time to share your feedback with us. I would like to sincerely apologize for the inconvenience you experienced regarding the internet connectivity during your stay. We understand the importance of a reliable internet connection, and we are already taking steps to address this issue to ensure a seamless experience for our guests in the future. The mentioned failure ended after almost two weeks, although initially we thought that we would be able to end it after 48 hours. Regarding the air conditioning, I apologize for any discomfort you faced. Rest assured, we will investigate the matter to ensure all room amenities are in proper working condition. Your comments about communication at check-in are duly noted. We will work on improving our procedures to provide better information to our guests upon arrival. We appreciate your feedback, as it helps us to enhance the quality of our services. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Wishing you safe travels ahead. We cordially invite you to visit again. On behalf of the management and team of the Mercure Gdynia Centrum hotel, Patryk Adrych Guest Relations Manager Mercure Gdynia Centrum "Your haven in the heart of Gdynia."

Parking zewnętrzny hotelu Mercure Gdynia

Nota Tripadvisor 1.0/5

micha_w920 Avaliação com certificação TripAdvisor

Styczeń , niedziela . Koncert charytatywny w Teatrze Muzycznym . Brak miejsc parkingowych w okolicy ( to skutek obecnego zarządzania wioską rybacka która udaje miasto ) , zostawiamy samochód na najdroższym parkingu w okolicy czyli parkingu zarządzanym przez Hotel Mercury ( parking nie jest pod samym hotelem tylko z boku ) . Cena 15 pln/godzinę . Parking nie odśnieżony , błoto z lodem . Jedyna nowa rzecz to szlaban z kasą parkingową . Po koncercie akurat minęło 4 godziny cena parkingu wyświetlała się już 75 PLN . Stała duża grupa Gości koncertu - większość spoza Gdyni i próbowała zapłacić . Komunikat - tylko gotówka !!!! Bieg przez błoto i śnieg do najbliższego bankomatu po gotówkę przez znaczną część parkujących . Żenada !!!!! Na szczęście nie musimy do tego zapyziałego miasta ( Cash only) przyjeżdżać częściej . Komplementy pod adresem "wiejskiej gdyni" od czekających na parkingu - bezcenne . Jeżeli w hotelu tak jak na parkingu - to współczuję gościom hotelowym :)

Szanowny Panie Michale, Dziękujemy za przesłanie opinii po skorzystaniu z usług Mercure Gdynia Centrum. Uprzejmie informujemy, że parking stanowi element pobytu Gości nocujących w hotelu, nie zaś główny obszar naszej działalności, stąd odpowiednio wyższa cena względem regularnej dla Gości. W dniu, w którym korzystał Pan z niego nie mogliśmy zapewnić obsługi technicznej do odśnieżania jego powierzchni, co stało się z przyczyn losowych. Podobnie jeśli chodzi o płatność - pragniemy zapewnić Pana, że nie było to naszą wolą, by użytkownicy byli zmuszeni płacić w recepcji. Obecnie system został w całości wymieniony na nowy, co pozwala na uniknięcie podobnych sytuacji. Proces ten trwał wiele tygodni i pochłonął wiele starań, wszystko po to, by zapewnić większy komfort wszystkim korzystającym z parkingu. Przepraszamy za niedogodności. Z wyrazami szacunku, Patryk Adrych Kierownik ds. Relacji z Gośćmi

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 985 comentários 9.4/10 Localização
  • 1.142 comentários 6.9/10 Quarto
  • 1.095 comentários 9.4/10 Serviço
  • 20 comentários 5.9/10 Internet
  • 763 comentários 9.5/10 Pequeno-almoço
  • 292 comentários 6.9/10 Limpeza
  • 191 comentários 9.9/10 Praia
  • 144 comentários 4.9/10 Custo Benefício

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informação legal PDF

Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.