Hotel Mercure Poznan Centrum 4 つ星

Horrible experience from start to finish. A hotel to avoid. There are far better options in Poznan. Check in staff passable, room OK, but serious lack of interest in guests and their needs. Like visiting a bad tempered aunt, who does not want you there.

One of the best Mercure hotels I have stayed at but they are inconsistent and vary widely from city to city. This building had a good location, good rooms, nice restaurant, nice staff, decent hotel gym. This room actually had a working AC with a low enough temperature to please a western traveller. This is the first time I have seen this in Europe ever. Here are the inconsistencies that prevented a 5 star rating: no iron in room, they won't bring you one either, no wash cloths in bathroom, no true bedspread on the bed, no safe in room, you can ask for a fan but you won't get one, drop ceiling in entry foyer (no hotel room should ever have a suspended drop ceiling) pics attached to review. Mercure needs to work on their consistency throughout their portfolio. You never.know what youre going to get with this company. Overall? This was a very nice property in Poznan. I would stay again.

the staff were really nice and the breakfast is pretty good but.. i was told i had to take a twin room and no doubles were available.. bit hard to believe as the place was obviously nowhere near full... the rooms are very old fashioned.. it looks like they've had a coat of paint but the furniture is 20 years old.. and pretty knocked about.. plus no sockets near the bed which is really annoying.. plus the 'air conditioning' felt more like an air circulation system and it didnt chill the room.. so a hot and uncomfortable night in a narrow bed

We arriwe today.And even we have information sended to reservation and customer care relation that our flight is cancel and we arriwe one day earlier to book one day before, and recive info from thrir employee no problem all is set up.When we arriwe nobody didnt book room,and even we are regular guest and come from same brand hotel from Warsaw they charged us with expensive price for one night equal to all 3 nights.At moment we dudnt chechk currency tored from flight.After we calculate go to reception and they didnt want to help at all and understand that it is their mistake and not ours.Even we show them our email we need half hour someone to understand that they make mistake.People wait and see us how my brother ecolain.So unpolate situation.We as businesman dont care so much of diffrence in money but it is not unest to make this to regular customers of your brand name.I will go to Novotel hotel where staff is so polate .Bad experience at all.It devastate our business trip and further stay in next days.All other at hotel is good and pefect but customer relation most be better and more servicable and helpful not to ruin efforts of all other workers there.

Stayed for 3 nights with my adult son in a Privilege room. Hotel is a 20 minute brisk walk into old town. Room spacious and comfortable. Hotel clean and well presented. Breakfasts good but not on same standard as Mercure Warsaw Centrum where I stayed previous week. Bar ok , staff ok but a bit official. Certain staff sporting blue and yellow ribbons in support of Ukraine. This I felt was inappropriate and making a political statement. Overall a very satisfactory stay and I would recommend for a visit to Poznan.