客户意见评级 4.5/5 6,580 评论
酒店参加 Planet 21 计划，积极推动酒店业可持续发展。
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Good performance in the heart of Wrocław
Zygmunt Ł Business - 19/02/2020 经 TripAdvisor 认证的评论
Good, nice, pleasant. Fantastic staff creating one star more over the official rating. Room big, comfortable, refreshed, equipped in all what you need for the 1-2 days stay. Worth to try, hard to be disappointed here!
Noisy, smelly and unresponsive
Alfredo S Business - 26/11/2019 经 TripAdvisor 认证的评论
The room was not well insulated acoustically and I woke several times with noise from room 313. My room smelled freshly pained and I got a throat inflammation because of that. I complained and got the answer that my room would be changed. When I returned nothing had happened. My TV stopped suddenly and I tried to call reception three times. Call was disconnected and I had to dress again, come to the reception and ask assistance. No excuses and a technician fixed it. Hotel is well located and breakfast was good.
Our stay at the Mercure hotel
Dr. Angie C Family - 19/08/2019 经 TripAdvisor 认证的评论
I would definitely recommend this hotel and can’t wait to return! The young man at the reception gave us a very warm welcome the minute we arrived at the hotel late evening and immediately upgraded our room since I’m a very light sleeper.. He was very helpful and efficient in booking taxis for trips we needed and also organized a small birthday treat for my 12 year old son...... greeting him with a birthday cake and a Minecraft themed gift box and other souvenirs at breakfast that very morning. The restaurant manager was also very patient and courteous. Since my son has a severe allergy to sesame we felt safe with their excellent service... Food was amazing too! Rooms very modern and very clean. The nespresso machine in the room was an added bonus. All the employees were polite and helpful.Overall superb experience!
Zygmunt Ł Business - 12/08/2019 经 TripAdvisor 认证的评论
I like the place, the people there. One of my favorite hotels ever. Come there and stay- it's enough to feel exceptional. Check in very fast and in friendly atmosphere, staff- great and professional. I can recommend Winestone restaurant with fantastic service, great sort of vines and good food. Rooms in that hotel are renovated, well equipped. With that strategic localization I think it's really great choice for Wrocław.
Dawnie444_11 Couples - 04/08/2019 经 TripAdvisor 认证的评论
Lovely hotel, situated exactly where we wanted it to be. The man on reception wasn’t great, he left us to wander of to find the lifts with no directions given, we should have asked, but he should have told us! Bar that can’t complain at all. We didn’t eat in the hotel but the bar did look nice.
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