メルキュールローマコルソトリエステ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 767 件のレビュー

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Via Gradisca 31, 00198 ローマ, イタリア

説明

ホテルのその他の情報

  • コロッセウムから地下鉄で6駅

  • グリーンキーエコ認証ホテル

  • ビノミオレストラン階にある専用テラス

  • デラックスルーム、専用テラス、屋外ジャグジーバスタブ

  • 有料の屋内駐車場および屋根付き駐車場

当ホテルの客室

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ホテル所在地

メルキュールローマコルソトリエステ

Via Gradisca 31
00198 ローマ
イタリア

GPS:41.920619, 12.513735

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • 全館禁煙
  • ルームサービス

朝食

Our breakfast is the perfect way to start the day; enjoy an extensive hot and cold buffet with local, international and gluten-free products. Or if you prefer, you can order a continental breakfast in your room.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  767 件のレビュー

トリップアドバイザーの評価  4.0/5  2,082 件のレビュー

2024エクセレンス認証

Rome Sightseeing hotel choice

トリップアドバイザーの評価 5.0/5

Chrishnine トリップアドバイザー認証口コミ

Fabulous City Break hotel, located approximately 7 minute walk from Metro Line B stop. Chosen after research for a City hotel a little removed from the noise of Rome! Would thoroughly recommend the Deluxe room with Jacuzzi and balcony. Good food - both breakfast and evening meal (only eat in hotel on one night due to torrential rain but very glad we did!)

Terrible-never again!

トリップアドバイザーの評価 2.0/5

CR2015BXL トリップアドバイザー認証口コミ

Stayed here before. This time 4 nights with breakfast. Was very much disappointed-expected much, much more for 300 Euro/night and as Gold member with more than 40 Accor stays per year. - Checkin/ Checkout extremely complicated, they don’t care you traveled 24+ hours. Not welcoming. - Hotel has still no reception, which means you have to carry your luggage down/up several stairs without help. No elevator. - The “reception” is simply a desk in front of the bar. - No upgrade as gold member. Room was tiny. - No water bottle as gold member. - Welcome drink as gold member tiny. - Reception never picks up the phone. - Room not cleaned one time. - Tea in room not provided. - Breakfast ok but too sweet. - Dry cleaning clothes messes up. Charging 300 Euro/night for this is a rip off! And it is far outside the city centre. You spend 25 Euro to get to the city centre. Why am I still staying with Accor? More expensive than competitors and no real advantages! NEVER again this place!

Thank you for sharing your feedback with us. I am truly sorry to hear about your disappointing experience during your recent stay. As a Gold member and a valued guest with more than 40 stays per year, you rightfully expected a higher level of service, and it is clear that we did not meet those expectations. I apologize for the complications you faced during check-in and check-out, as well as the absence of an elevator, which should have made your arrival and departure more comfortable. Your comments regarding the reception setup and the lack of welcome amenities, such as the water bottle and welcome drink, are noted and will certainly be addressed with our team to ensure we provide maintain standard service for all our guest. I am also disappointed to learn that your room was not cleaned during your stay and that you did not receive the tea in your room. This is not the standard of service we strive to provide, and I will address your feedback with our housekeeping team for immediate improvement. Regarding your experience with the breakfast and dry cleaning services, we appreciate your comments and will take them into consideration as we work to enhance our offerings. We understand your frustration and sincerely apologize for falling short during your stay. It is our hope that you will consider giving us another opportunity in the future to provide you with the quality experience you expect from Accor. Thank you once again for your valuable feedback. Kind regards, Mathieu SAAS Director

Wonderful hotel and chilled vibe!

トリップアドバイザーの評価 5.0/5

Gareth C トリップアドバイザー認証口コミ

Possibly one of the best hotels I have stayed at! We stayed for 4 days / 5 nights and could not complain about a thing! We were fortunate enough to have a hot tub on our balcony and the minibar was refreshed on a daily basis. The staff were amazing and couldn't be any friendlier or helpful. We loved the chilled vibe around the hotel and the breakfast was delicious and good verity but the evening meals were mouthwatering. (Heads up, Saturday night is busy and the Pizzaria is closed on a Monday night) We would definitely recommend this for couples visiting Roma! Grazie and Cioa

Dear Gareth, It is a real pleasure to know you had a great experience with us! I will share your comments with all the team :) We hope to see you back soon :) Kind regards, Mathieu SAAS Director

Exquisite stay

トリップアドバイザーの評価 5.0/5

dana d トリップアドバイザー認証口コミ

I had the chance to stay at this hotel for a work event and I have to say I really enjoyed it. What impressed me was the stunning design, location close to public transportation and city center, yet very quiet. The room was exquisite and I had all the comfort together with availability from the personnel. Definitely will try again when I'll have the chance.

Poop stained baby beds.

トリップアドバイザーの評価 1.0/5

Brooke A トリップアドバイザー認証口コミ

We stayed here for two nights. Entering the room you could see that the chair had a urine stain on it but my husband said not to complain and flipped the cushion over. After the first night I noticed my daughter had a rash but went away quickly once I got her out of the hotel and sight seeing. The next morning she was covered in another rather. I took the sheets out of her portable crib and there were feces stains all over the baby crib mattress. When I went to the front desk there was not general manager on site and was told they do not live in Italy and they would contact me the following day. They never did.

Dear Brook, I am deeply sorry to hear about this issue you encountered. This is definitely not the standard of service we aim to provide, and the first time such incident happened. I can assure you that we are particularly attentive, with a series of internal protocols, to the well-being of the customer. I tried to reach you by emails in order to exchange with you. Please accept again our sincerely apologies and do not hesitate to contact me directly. Kind regards Mathieu SAAS General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 580 件のレビュー 7.5/10 客室
  • 608 件のレビュー 8.7/10 サービス
  • 7 件のレビュー 8/10 インターネット
  • 344 件のレビュー 7.7/10 快適さ
  • 303 件のレビュー 9/10 朝食
  • 211 件のレビュー 8.6/10 料理
  • 199 件のレビュー 7.3/10 清潔さ

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周辺の他の施設

ローマのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。