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ホテル ソフィテル ローマ ヴィラ ボルゲーゼ 5 つ星

お客さまの声 4.5/5 2,664 件のレビュー

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客室 1

人数
子供の年齢
ソフィテル ローマ ヴィラ ボルゲーゼ
地図で見る
+ 11 サービス

ホテルのその他の情報

  • ローマ中心部にあり、神話スポットから数分

  • 建築家兼インテリアデザイナーのジャン=フィリップ・ヌエル氏による全面改装

  • 街の見事な眺めが楽しめる屋上レストランとカクテルバー

  • 静かなローマの通りにあり、ボルゲーゼ公園の庭園を一望できます。

  • お客さまのニーズに合わせたコンシェルジュサービス

このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

ホテル館内および周辺のサービス

チェックインは14h00からです

チェックアウトは12h00です

有料サービス

サービス情報とお役立ち情報
  • オンラインチェックイン
  • Wi-Fi/インターネットアクセス
  • 駐車場 有料サービス
  • お身体の不自由なお客さまのためのバリアフリー
  • ペット同伴可 有料サービス
  • ベビーシッター(ご要望に応じて) 有料サービス
  • エアコン
  • ホテルスタッフが応対可能な言語
  • フロントデスクは24時間対応しています
  • アーリーチェックイン/レイトチェックアウト 有料サービス
  • ランドリーサービス
  • ポーター 有料サービス
  • コンシェルジュ
ケータリング
  • 朝食 有料サービス
  • レストラン1軒
  • バー1軒
  • ルームサービス
レジャーとアクティビティ
  • フィットネスセンター
  • ベビーシッター(ご要望に応じて) 有料サービス
  • ジョギングコース (周辺)
ビジネスサービス
  • 会議室4室
  • セルフサービスのビジネスセンター
  • コピー/印刷サービス利用可能

ホテル所在地

ソフィテル ローマ ヴィラ ボルゲーゼ

Via Lombardia 47
00187 ローマ
イタリア

電話番号: +3906478021

ファックス: (+39)06/4821019

チェックインは14h00からです

チェックアウトは12h00です

  • BUS :  95 VIA VENETO

  • BUS. :  80 VIA BONCOMPAGNI

  • BUS.. :  62 VIA VENETO

  • A :  BARBERINI

  • A. :  SPAGNA

  • 飛行機で

    FIUMICINO - LEONARDO DA VINCI 35km / 21.75 マイル

  • 船で

    CIVITAVECCHIA 100km / 62.5 マイル

  • ヘリコプターで

    URBE 12km / 7.5 マイル

  • 車で

    A1 20km / 12.5 マイル

  • 車で

    A24/A1 30km / 18.75 マイル

  • 電車で

    TERMINI 2km / 1.24 マイル

  • 電車で

    TIBURTINA 4.5km / 2.81 マイル

GPS:41.907516, 12.486524

当ホテルの客室

71 室の客室と 7 室の広いスイートがあり、温かくホスピタリティ溢れる滞在をご提供いたします。明るい色調の客室は、天井が空に続く窓のようで、まるで浮いているような感覚です。 モダンなデザインの広さ 18 m² のお部屋は、ソフィテルの MyBed TM、シャワー、エルメスのアメニティ、ミニバー、ボーズの音響システム、49 インチの TV、無料 WiFi を完備しております。

クラシックルーム、シングルベッド 1 台、ジャン=フィリップ・ヌエルデザイン

  • 最大人数: 1
  • 面積: 最小 18 / 194 sq ft
  • ビュー: 街側 *

ホテルの空室状況に応じる

  • 客室内Wi-Fi
  • 高速インターネット
  • バスローブ
  • スリッパ
  • ベッドでの朝食(...)

クラシックルーム、ダブルベッド 1 台、ジャン=フィリップ・ヌエルデザイン

  • 最大人数: 2
  • 面積: 最小 18 / 194 sq ft
  • ビュー: 街側 *

ホテルの空室状況に応じる

  • 客室内Wi-Fi
  • 高速インターネット
  • バスローブ
  • スリッパ
  • ミニバー

スーペリアルーム、ダブルベッド 1 台、ジャン=フィリップ・ヌエルデザイン

  • 最大人数: 2
  • 面積: 最小 25 / 269 sq ft
  • ビュー: 街側, 庭園側 *

ホテルの空室状況に応じる

  • 客室内Wi-Fi
  • 高速インターネット
  • バスローブ
  • スリッパ
  • コーヒー、紅茶、ポット(...)

スーペリアルーム、独立したベッド 2 台、ジャン=フィリップ・ヌエルデザイン

  • 最大人数: 2
  • 面積: 最小 25 / 269 sq ft
  • ビュー: 街側, 庭園側 *

ホテルの空室状況に応じる

  • 客室内Wi-Fi
  • 高速インターネット
  • バスローブ
  • スリッパ
  • コーヒー、紅茶、ポット(...)

ラグジュアリールーム:ダブルベッド1台、ソファ

バリアフリールーム
  • 最大人数: 3
  • 面積: 最小 31 / 334 sq ft
  • ビュー: 中庭側 *

ホテルの空室状況に応じる

  • 客室内Wi-Fi
  • 高速インターネット
  • バスローブ
  • スリッパ
  • コーヒー、紅茶、ポット(...)

ラグジュアリールーム、ダブルベッド 1 台、ジャン=フィリップ・ヌエルデザイン

  • 最大人数: 2
  • 面積: 最小 31 / 334 sq ft
  • ビュー: 中庭側, 庭園側, 街側 *

ホテルの空室状況に応じる

  • 客室内Wi-Fi
  • 高速インターネット
  • バスローブ
  • スリッパ
  • コーヒー、紅茶、ポット(...)

レストランとバー

SETTIMO Roman Cuisine & Terrace

お料理の種類: 郷土料理

永遠の街を一望できる7階にあるセッティモは、大胆な内装が施されたエレガントな屋上ラウンジおよびレストランで、屋内および屋外席と現代的なローマ料理をお楽しみいただけます。

メニュー (PDF) カクテルメニュー (PDF)
  • 月曜日 -
  • 火曜日 -
  • 水曜日 -
  • 木曜日 -
  • 金曜日 -
  • 土曜日 -
  • 日曜日 -

SETTIMO ROMAN CUISINE & TERRACE

セッティモは、市街地の夕暮れの景色を眺めながら、アルコールをお楽しみいただくのにぴったりです。

メニュー (PDF) カクテルメニュー (PDF)

非契約写真

ミーティングとイベント

会議室

  • 会議室の数:4

  • 最大サイズ:70 m²

  • 最大ご利用人数:18 人

  • パーティの最大ご利用人数:18 人

詳細

お客さまの口コミ
ソフィテル ローマ ヴィラ ボルゲーゼ

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.5/5

2,664 件のレビュー

tripadvisor

トリップアドバイザーの評価 4.5/5

2,590 件のレビュー

2021 トリップアドバイザーのエクセレンス認証
2021エクセレンス認証

Beautiful luxury hotel

トリップアドバイザーの評価 5.0/5

SERGE K Family - 20/02/2020 トリップアドバイザー認証口コミ

Beautiful luxury hotel in the park of Villa Borghese with breathtaking views of the park and Rome! The hotel is completely renovated, located in a historic mansion with Baroque style, beautifully decorated with a combination of art nouveau style and modern innovations, the bathroom is especially beautifully decorated, comfortable luxurious beds. Good quality breakfast. The pleasant and attentive staff and hotel management complimented the upgrade to the Prestige Suite, as for the Platinum member, special thanks to Francesca and Maria Teresa for their loyalty and special attitude towards me! We will come again!

Dear Guest, I am most glad to hear that you have enjoyed your stay with us and that you enjoyed our newly refurbished property. I thank you for mentioning Maria Teresa and Francesca, our Guest Relations in your feedback. It is extremely rewarding for the team to get such gratitude from our guests. We then look forward to your next stay at Sofitel Rome Villa Borghese. Best regards. Edoardo Giuntoli General Manager

great place for a few days stop in ROMA

トリップアドバイザーの評価 5.0/5

Joseph R Couples - 20/02/2020 トリップアドバイザー認証口コミ

ideal place to visit Rome . You are close of all key site/location to visit. Place is quiet . Roof top provide a splendid view from one of teh 7 Rome's hill. Service is friendly and concierge provide everything you may need including airport transfer

Dear Guest, We are delighted to know that you had a great experience at the Sofitel Rome Villa Borghese, that you enjoyed our central location and our standard of services. Our goal is to always exceed our guests’ expectation and we thank you for taking the time to share your story with the TripAdvisor community. We look forward to welcoming you again soon at Sofitel. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world. Sincerely, Edoardo Giuntoli General Manager

スタッフの対応が素晴らしい

お客さまの声 5.0/5

Hs カップル - 25/01/2020 確認済みレビュー すべて

また利用したい

Dear Mr S., We very much appreciate your comments regarding your stay at the Sofitel Roma Villa Borghese. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesca Novelli Guest Relation T. +39 (0) 6 47 80 2 2947 Sofitel Rome Villa Borghese Via Lombardia, 47 - 00187 Rome, Italy www.sofitel.com www.accorhotels.com

Fabulous Hotel, Great Location and Attentive and Friendly Staff

トリップアドバイザーの評価 5.0/5

bpageski Couples - 01/01/2020 トリップアドバイザー認証口コミ

This is an extremely nice hotel that has been recently remodeled. The view from the 7th floor is spectacular during the day and night. You can see the Vatican and St. Peters Cathedral and the Borghese area. The food was great. We ate Breakfast and lunch there. The service is outstanding and staff is very friendly and helpful. In the evening we had cocktails and enjoyed the view. They served us with some gourmet snacks that were superb. Finishes of the room and hotel are extremely nice and well done. The room and bed were very comfortable. This was a very memorable stay and experience, and would select this hotel again. We will be submitting pictures of the views to Trip Advisor.

Dear Guest, It was lovely to read such positive a feedback as yours. Your compliment of Sofitel Rome Villa Borghese being a fabulous Hotels with a friendly and attentive staff is our utmost reward. Thank you! We try and provide an excellent service to all of our guests and I thank you for pointing this out in your lines above. We are happy to read that you enjoyed the wonderful view on our Restaurant and tried as well our cocktails and food, I will share with the Kitcken staff your comment and I am sure this will make them very proud. Thank you as well for the nice words about the remodelling of the hotel, is very nice to receive good feedbacks and see that our guests appreciated it. We then look forward to welcoming you back to our central located hotel. Best regards Edoardo Giuntoli General Manager

Helpful staff, lovely property

トリップアドバイザーの評価 5.0/5

Lauren M Couples - 07/12/2019 トリップアドバイザー認証口コミ

We had a very nice stay at the Villa Borghese Sofitel in Rome. We received top notch advice on how to get around in Rome along with help getting tickets. The food was excellent in the restaurant. The staff really went the extra mile to make our visit comfortable.

Dear Guest, We are delighted to hear that you had a wonderful stay with us at Sofitel Rome Villa Borghese and thank you very much for the positive review of our hotel. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you so much for staying with us and we hope to see you in near future. Sincerely, Edoardo Giuntoli General Manager

Great

トリップアドバイザーの評価 5.0/5

paulfranze Friends getaway - 26/11/2019 トリップアドバイザー認証口コミ

On arrival until the last day of our stay, all was just excellent. Congratulations to the Manager to have such an experienced and kindly staff. When ever we are back in Rome, there is no question, to stay at Sofitel again. Thank you to the team and all the best for all of them.

Dear Guest, It is so pleasant to read such positive feedbacks as yours. Thank you! As a matter of fact our daily main aim is to make our guests happy and we genuinely put a lot into it to provide the highest standard of services. I am most thankful to you for your kind words which are a true encouragement for the whole team. We all look forward to welcoming you back soon. Best regards, Edoardo Giuntoli General Manager

Excellent stay at Sofitel Roma

トリップアドバイザーの評価 5.0/5

JayRoSyd Couples - 13/08/2019 トリップアドバイザー認証口コミ

Excellent stay for a week at this totally refurbished hotel. Spacious room with innovative design. Large bath tub. Welcoming and friendly staff throughout. Good breakfast food selection and exceptionally good service from all the staff during breakfast.

Dear Guest, We are delighted to hear that you had an excellent stay with us at the renovated Sofitel Rome Villa Borghese. It is so pleasant to read such positive feedbacks as yours. Thank you! As a matter of fact our daily main aim is to make our guests happy and we genuinely put a lot into it to provide the highest standard of services. We are most thankful to you for your kind words about the good breakfast and above all the friendliness and wecoming vibe you foungìd in our property. This nice comment will be a true encouragement for the whole team. We all look forward to welcoming you back soon. Best regards Edoardo Giuntoli General Manager

Beautiful Hotel

トリップアドバイザーの評価 5.0/5

BradBrandt Couples - 08/08/2019 トリップアドバイザー認証口コミ

Everything about this beautiful hotel was perfect. The hotel has just been remodeled and is gorgeous. The rooms are contemporary and stunning, the bathrooms are stunning and have everything you need including a wonderful rain shower and Hermes products. The bed and pillows are plush and divine. We dined in the restaurant several times. Not only is it gorgeous but the food is sublime. The staff also goes above and beyond to make your stay perfect.

Dear Guest, We are delighted to read that you had a wonderful stay with us at Sofitel Rome Villa Borghese and that you enjoyed every aspects of our recent renovation. As well It was nice to read that the staff exceeded your expectations. They work exceptionally hard to make sure that every guest feels special. Thank you so much for sharing your experience. We hope to see you in near future. Sincerely, Edoardo Giuntoli General Manager Sofitel Rome Villa Borghese

A special thankyou, a wonderful hotel

トリップアドバイザーの評価 5.0/5

Michael R Couples - 02/08/2018 トリップアドバイザー認証口コミ

My wife unfortunately had a fall and a hip operation while on holiday, we were forced to make last minute plans to stay in Rome for 4 days before flying. The Hotel arranged a room with suitable facilities and a wheel chair, we were transferred by ambulance to Rome and met on arrival. The care and consideration could not have been better, the room was perfect and the staff went out of their way to see that meals and transfer by wheelchair to the dining room for breakfast and dining was without fuss. Sometimes you take your hotel for granted, this was a stay we will remember for some time. Thankyou Accor. Michael and Margaret Rowan, now home in Sydney. Grazie Millie

Dear M. Michael, We wish to thank you for your beautiful review! We very much enjoyed reading your positive feedback and your kind words are greatly appreciated. Our daily main concern is to look after our guests offering them our undivided attention. Our utmost reward is to hear our guests’ satisfaction! We look forward to welcoming you and your wife again at Sofitel Rome Villa Borghese for another memorable experience at the Grand Reopening in March 2019. Best regards Annalisa Luchetti Room Division Manager

Family Rome trip

トリップアドバイザーの評価 2.0/5

capa1976 Family - 14/07/2018 トリップアドバイザー認証口コミ

The hotel is in a good location but the quality of the room is awful. The staff is not that friendly. The first room felt like a dungeon and the second room had a sewer smell. We stayed 3 nights because we prepaid and we would lose the money but we left 2 nights early to a different hotel. The NH collection.

Dear Guest, Thank you for taking the time to tell us about your experience with us as every guest impression is valuable. After a careful check, we inform you that we have not found any booking of 5 nights with early departure of 2 nights during the last months. If you would like to discuss your experience with us, please send an email to h1312-dm@sofitel.com so we may address it with you directly. We deeply apologize for any inconvenience caused and we do hope we will have the opportunity to discuss the matter further. We remain at your complete disposal and look forward to hearing from you. Yours Sincerely, Edoardo Giuntoli General Manager Sofitel Rome Villa Borghese

Good location helpful staff

トリップアドバイザーの評価 5.0/5

Sofitel135 Couples - 01/06/2018 トリップアドバイザー認証口コミ

Stayed as an older couple late May. Booked a suite with adjacent terrace which we felt was good value. We spent most of the time on the terrace. Location of the hotel is good and an easy walk to the Spanish Steps. We also walked to the Trevi fountain and Pantheon. Magnificent view of St Peters and the Vatican from the terrace restaurant but several good restaurants nearby if you prefer. Concierge was very helpful with travel advice including booking train tickets to Florence. We intend to return in the near future.

Dear Guest, We thank you for choosing the Sofitel Rome Villa Borghese on your romantic getaway to the “Eternal City”. We are most pleased to hear that you have had a pleasant experience with us. Your happiness and your wish to return in the 'near' future are our best reward! We were delighted to provide you with our undivided attention. We look forward to welcoming you back soon. Warm regards. Edoardo Giuntoli General Manager Sofitel Rome Villa Borghese

lovely hotel

トリップアドバイザーの評価 4.0/5

kbakhshi Couples - 08/05/2018 トリップアドバイザー認証口コミ

Excellent location. Decent room but a bit basic Nice amenities Rooftop terrace is wonderful Doormen were awesome Service was ok. Impersonal but no complaints Bed was comfortable Missed coffee in the room View is amazing

Dear Guest, Thank you for choosing the Sofitel Rome Villa Borghese on your visit to the Capital. We are delighted to hear that you had a ‘lovely' experience with us. Thank you so much for pointing out the ‘excellent’ location, the ‘wonderful’ rooftop terrace, the ‘awesome’ doormen, the 'comfortable' bed as well as the 'amazing' view. Your lovely words are highly appreciated. We look forward to welcoming you. Yours faithfully. Edoardo Giuntoli General Manager Sofitel Rome Villa Borghese

ゲストサービスが最高

お客さまの声 5.0/5

Yasushi ファミリー - 06/04/2018 確認済みレビュー すべて

観光地の案内やレストランの案内、手配など、とても気を配ったサービスで満足でした。 またレセプションの皆さんがとても親切でした。

Excellent

トリップアドバイザーの評価 5.0/5

martaclosjordana Couples - 03/04/2018 トリップアドバイザー認証口コミ

The hotel responded to our expectations. The terrace, with the bar and the restaurant, is magnificent. A good place to rest and have a drink after walking all day for the infinite Roma. The staff are very friendly and the facilities are clean and up to date. Too bad it is not in the center of Rome, however, I would repeat,

Dear Guest, We are so grateful for this great feedback. We are most pleased to hear that you enjoyed so much your experience at Sofitel Rome Villa Borghese. Thank you for pointing out the 'very friendly' staff, the cleanliness as well as our 'magnificent' rooftop restaurant & bar. Your kind words are very appreciated and will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We all look forward to welcoming you back soon for another ‘excellent' experience. Best regards from the ‘Eternal City’, Edoardo Giuntoli General Manager Sofitel Rome Villa Borghese

Wonderful hotel for my family vacation

トリップアドバイザーの評価 5.0/5

C2165HDlisae Family - 27/02/2018 トリップアドバイザー認証口コミ

The Sofitel Rome Villa Borghese was a perfect hotel for my week long visit to Rome with my family. The hotel staff are charming and super friendly: they knew the name of my son as soon as we checked in and were unfailingly kind and sweet with him. The hotel itself is gorgeous: our room overlooked the gardens and the rooftop bar/dining room/breakfast room has an unbelievable view of the city over the the gardens and Villa Medici. The greenery is a welcome break in the city! Location is superb--everything was perfect. I would highly recommend the hotel. Only drawback was that the gym was being renovated which meant we had to walk a little longer to burn off all that pasta!

Dear Guest, We are extremely thankful to you for this wonderful feedback! We are very glad to hear that you have enjoyed so much our 'gorgeous' Boutique Hotel in occasion of your family vacation in Rome. Thank you very much for pointing out the 'charming and super friendly' staff, the 'unbelievable' view of the city from the rooftop restaurant as well as the 'superb' location. We do our utmost to enchant our guests and we are glad to hear that we have achieved our aim. Thank you so much again for staying with us and for recommending our Hotel! We all look forward to welcoming you back soon for another 'perfect' family experience. Best regards from 'Bella Roma', Edoardo Giuntoli General Manager Sofitel Rome Villa Borghese

最高です!!!

お客さまの声 5.0/5

Keiko ファミリー - 17/11/2017 確認済みレビュー すべて

お部屋、お料理、おもてなし、全てが最高でした!!!

Dear Mrs A., We very much appreciate your comments regarding your stay at the Sofitel Rome Villa Borghese. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Teresa Sosto Guest Relation Manager T. +39 (0) 6 47 80 2 2947 Sofitel Rome Villa Borghese

Bellissima Roma!

トリップアドバイザーの評価 5.0/5

Clara S Solo travel - 05/11/2017 トリップアドバイザー認証口コミ

This is the 3rd time I have stayed @ this hotel. Excellent location, friendly/helpful staff (special praise to Luca @ front desk) & comfortable room. I highly recommend this boutique hotel & would return without hesitation. Rome is a beautiful, historic, walkable city filled with magnificent art, history, delicious food & magnificent churches. I felt very "at home" at the Sofitel. Loved the quiet location near the stunning Borghese Gardens & Spanish Steps. Don't miss the stunning view from the Terrasse restaurant! Can't wait to visit again!

Dear Guest, We are most pleased to hear that you have had a marvelous third experience at Sofitel Rome Villa Borghese. It is such a great pleasure to hear how happy are our guests when they stay with us. We are very grateful for pointing out Luca from reception. He is very dedicated. We put a lot into satisfying all of our guests and we do it in a genuine way. We thank you for your loyalty and for recommending our Boutique Hotel to your entourage. We look forward to welcoming you in your 'Roman Home'. Warm regards. Edoardo Giuntoli General Manager Sofitel Rome Villa Borghese

Top Class Service in Great Location

トリップアドバイザーの評価 5.0/5

CHRISTINE K Couples - 28/10/2017 トリップアドバイザー認証口コミ

If your travel budget allows- book one of the 3 top floor terrace rooms with views of St Peter's Basilica as the rooms are spacious and beautifully furnished with added bonus of your own private terrace. If not, just enjoy the same views from the rooftop restaurant or bar , you will not be disappointed as both the food and service are exceptional.

Dear Guest, What a ‘wonderful’ feedback to read! We are very glad to hear that you have very much enjoyed your stay at Sofitel Rome Villa Borghese. We thank you for praising the 'exceptional' service, the room, the food and the view. It is such a pleasure to hear how happy are our guests when they stay with us. We all look forward to welcoming you back for another 'top class' experience. Warm regards. Edoardo Giuntoli General Manager Sofitel Rome Villa Borghese

Just perfect!

トリップアドバイザーの評価 5.0/5

Evalalka Solo travel - 23/10/2017 トリップアドバイザー認証口コミ

My stay at the Sofitel Rome Villa Borghese was excellent! From a nice welcome with an upgrade and early check in (I am a gold member of Accor Hotels) to a very comfortable and quiet room (even though it was on the second floor facing the street), to a great breakfast (with so many choices that one could not taste them all in spite of a great desire), to quick and efficient service and finally, to nice smiling faces all around me, I just had a very pleasant stay! There was nothing that I would not be happy with, not to mention the most comfortable "Sofitel bed"! This is a definite "come back " to Sofitel Rome for me.

Dear Guest, We are most pleased to hear that you have had a 'perfect' experience at Sofitel Rome Villa Boprghese. Your full satisfaction is our best reward! We thank you for pointing out the the 'nice welcome', the 'very comfortable' room, the 'great' breakfast, the 'most comfortable' bed. We are very proud to read your kind words regarding 'nice smiling faces all around me'. It means a lot for all our Ambassadors. We look forward to welcoming you back soon for another 'excellent' experience. Best regards. Edoardo Giuntoli General Manager Sofitel Rome Villa Borghese

Not up to Sofitel standards

トリップアドバイザーの評価 3.0/5

1nz Couples - 21/10/2017 トリップアドバイザー認証口コミ

The front desk and door staff are good, and the rooms nice enough but getting tired (i.e. a hump in the middle of the bed) but the restaurant is painful and silly to be honest. Service is slow and they are completely inflexible regarding what menu you can have at what time and at what table i.e. we wanted bar food but sitting in the restaurant so had to sit at a specific table. Staff also ignore you and you must summons them to get service. No recognition of my Accor (Platinum) status either so staying somewhere else next time.

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