ソフィテル ローマ ヴィラ ボルゲーゼ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 742 件のレビュー

ソフィテル ローマ ヴィラ ボルゲーゼ - Image 1
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ソフィテル ローマ ヴィラ ボルゲーゼ - Image 4
Via Lombardia 47, 00187 ローマ, イタリア

説明

ホテルのその他の情報

  • ローマの中心部に位置し、主な観光スポットにも近接

  • 建築家でありデザイナーのジャン--フィリップ・ヌエル氏が改装を担当

  • ローマならではの景色を一望する屋上レストランとラウンジバー

  • ボルゲーゼ公園の前の静かな通りに立地

  • お客さまのニーズに合わせたコンシェルジュサービス

当ホテルの客室

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ホテル所在地

ソフィテル ローマ ヴィラ ボルゲーゼ

Via Lombardia 47
00187 ローマ
イタリア

GPS:41.907516, 12.486524

電話番号
ファックス +39 06 482 1019

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス
建物付近
  • 駐車場

Settimo Roman Cuisine & Terrace

グリーンを基調とした、洗練された屋上レストラン「セッティモ」では、ローマの美しい景色を眺めながら、ユニークな体験をお楽しみいただけます。シェフの Giuseppe D'Alessio 氏の手掛けるモダンなローマ料理をお楽しみください。

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お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  742 件のレビュー

トリップアドバイザーの評価  4.5/5  2,754 件のレビュー

2024エクセレンス認証

Great High Class Hotel In Roma

トリップアドバイザーの評価 5.0/5

kirby105 Couples - トリップアドバイザー認証口コミ

Fantastic hotel! Staff was outstanding, everyone was helpful and kind. Room was huge by European standards. Super clean and the breakfast was outstanding with many choices. The pastries were very good. Roof top bar provides a great view of Rome. Just as a heads up, it’s about one mile from the tourist spots like the Pantheon with the return trip uphill at the end bd if you walk it. As an option plenty of taxis to shuttle you back if you are beat.

Dear Guest, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay with us and appreciated the spacious rooms, our breakfast selection, and the breathtaking views from our rooftop restaurant Settimo. It’s fantastic to know that our team made such a positive impression and contributed to a memorable experience. We appreciate your helpful tip for future guests about the location and nearby transportation options. While we’re close enough to the historic sites for a pleasant walk, we understand the return can be a bit uphill and challenging after a walking day in Rome. Thank you again for choosing to stay with us, and we hope to welcome you back very soon! Warm regards, Francesca Novelli Guest Experience

Great hotel, lousy bed

トリップアドバイザーの評価 4.0/5

daveg977 Couples - トリップアドバイザー認証口コミ

Several good things to say about Sofitel Roma Villa Borghese: 1) Clean (a big postive). 2) Beautiful in appearance. 3) Quiet and relaxing, no kids running around. 4) Breakfast on 7th floor was excellent, as was the view. 5) Staff were friendly and helpful. However, there were a couple significant negatives about the Sofitel Roma Villa Borghese 1) Bed. The bed mattress had significant divots/sag which made it difficult to get a restful night's sleep (see photo). A turn or roll towards the center of the bed was like trying to summit one of the 7 hills of Rome. Minus one star. 2) Outlets. A minor thing, but the electrical outlets were so worn (the metal prongs), plugs would not stay secure.

Big Disappointment

トリップアドバイザーの評価 2.0/5

dzarkov88 Friends getaway - トリップアドバイザー認証口コミ

It was a big disappointment. The hotel definitely has not 5 star luxury hotel standards. Our rooms were very cold , the central heating was not operating. The hotel offered us small electric heaters ! Overall the staff were not polite and helpful. One of the main reasons we have chosen this hotel was because it was a “Sofitel “ brand. We are platinum members but we did not feel welcome. We have booked 3 rooms. None were upgraded. The breakfast was very poor for the value of money, even for a simple omelette, we had to pay extra. We do not recommend this hotel .

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations and that we fell short of providing the high standards of service and comfort that you expect from a 5-star luxury hotel and the Sofitel brand. Please accept our sincerest apologies for the issues you experienced with the room temperature. We understand how important it is to feel comfortable, especially during a hotel stay, but the activation of heating systems is regulated annually by the Municipality of Rome and set for November 15th. Therefore, it cannot be turned on before that date. While the electric heaters were offered as a temporary solution, this did not meet your expectations. We are sorry to read that you felt our team not polite or helpful. Delivering attentive and respectful service is one of our top priorities. Regarding your Platinum status and the lack of room upgrades, we apologize for not being able to acknowledge the benefit, but please allow us to remind you that room upgrade is upon availability upon check-in time and being the Hotel at capacity during your stay we were not able to grant it. Your comments are invaluable for us to improve, and I hope you will consider giving us another chance to demonstrate the high standards of hospitality that Sofitel is known for. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Francesca Novelli Guest Experience

Very nice hotel in great section in Rome

トリップアドバイザーの評価 4.0/5

Dennis S Couples - トリップアドバイザー認証口コミ

Very nicely situated in the Villa Borghese area. Front desk and concierge staff were excellent. Room was beautiful. Rooftop restaurant view was amazing. We went to the rooftop for breakfast, lunch and dinner. All meals were very good and accommodating to various dietary requirements. Walking distance to the Spagna Metro station and buses.

Dear Guest, Thank you for taking the time to tell us about your experience at Sofitel Rome Villa Borghese during your last trip in the "Eternal City". We are glad to read that you enjoyed our location in the beautiful Villa Borghese area and had a great experience with our front desk and concierge team. As well we thank you for pointing out the quality and variety of meals that you enjoyed in our Rooftop Restaurant Settimo. I will share your comment with our Executive Chef and Settimo team. It is extremely rewarding for the team to get such gratitude from our Guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesca Novelli Quality & Guest Experience Manager

Fantastic rooftop view of Rome!

トリップアドバイザーの評価 5.0/5

sdm268 トリップアドバイザー認証口コミ

WOW! For us, the fantastic rooftop view of Rome every morning while we had breakfast made our Rome experience super special! The staff, service and location were TOP NOTCH. Our room was very comfortable and had great amenities. So glad Costco Travel listed this hotel as one of the options!

Dear Guest, We warmly thank you for sharing such positive and nice comments about your experience on TripAdvisor. We're thrilled to hear that the rooftop view added such a special touch to your mornings in Rome and that that our location, team, and amenities enhanced your stay and contributed to a memorable experience. Thank you so much for staying with us and we hope to see you in near future. Sincerely, Francesca Novelli Quality & Guest Experience Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 484 件のレビュー 9/10 サービス
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  • 144 件のレビュー 7.1/10 快適さ
  • 140 件のレビュー 9/10 朝食
  • 131 件のレビュー 9.3/10 雰囲気
  • 111 件のレビュー 8.1/10 設備

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。