ibis Madrid Calle Alcalá 1성

고객 평점 (ALL 평가) 4.5/5 1,599 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
ibis Madrid Calle Alcalá - Image 1
ibis Madrid Calle Alcalá - Image 2
ibis Madrid Calle Alcalá - Image 3
ibis Madrid Calle Alcalá - Image 4
Valentin Beato 20, 28037 Madrid, 스페인

호텔설명

호텔 추가 정보

  • Only 20 min from the center by metro (station "Suanzes" 150 mts away).

  • Metropolitano Stadium is 5 minutes away. Catch top games and concerts!

  • Located 5 mi (8 km) from Spain's biggest airport, Adolfo Suárez Madrid-Barajas

  • Located very close to the IFEMA fairground and the Las Ventas bullring

  • Pet Friendly Hotel! Your pets are welcome at ibis

숙박

호텔 위치

ibis Madrid Calle Alcalá

Valentin Beato 20
28037 Madrid
스페인

GPS:40.439696, -3.626368

전화

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물 동반
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 100% 금연 호텔

BAR-RENDEZ-VOUS

Relaxation on the menu. A bit to eat, something to drink... It's the one rendezvous you need for a new take on work and leisure.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  1,599 리뷰

TripAdvisor 평가  4.1/5  1,351 리뷰

The rooms in the hotel did not match the descriptions on the website!

트립어드바이저 평점 1.0/5

NorthStar08717968712 TripAdvisor 인증 리뷰

I am trying to work out how to write a complaint about this hotel and this appears to be virtually impossible to do through the website, so I am having to resort to TripAdvisor. I stayed at Ibis Madrid Calle Alcala last weekend with my son and the room did not match the description on the website. While staff were polite, they were not remotely apologetic and made me feel very uncomfortable despite the fact that I was just trying to get the room I had booked! I raised this issue multiple times with the hotel itself on arrival. I booked a superior room. On the website, these are the features it was listed as having that were important to me: City View Single bed x 1 Queen size bed x 1 Coffee/tea making facilities Mini bar Hairdryer in bathroom I specifically chose this hotel (as opposed to the many others that are in the same area, including others in the Accor - and specifically Ibis - group) because of these features and paid extra in order to have them. It is the first time I've gone abroad for almost 10 years and this time I was the only adult, so I chose Ibis because I thought they were a reputable brand and felt 'safe', but now I'm not so sure! When we arrived, we were shown to what looked at first glance to be a 'superior' room, but it only contained one bed. I went back to Reception and pointed out that it only had one bed. They then gave me a new key card. When we went to the 2nd room, we found it did have 2 beds, but definitely was not a 'superior' room. I specifically needed the kettle to take some medication, which required boiled water, and this was why I had ensured I booked a room with this feature. It also didn't have the other 'superior' features, such as more space etc. I went back to Reception and explained that this was not a superior room. I showed them my booking and had open the website on my phone to show them what it said it contained. The Reception staff said that there was no such room at the hotel and it would be impossible for me to have 2 beds in a superior room. I asked if there was another Ibis that could provide what I had booked, since I knew there were many Ibis hotels in the city. They then made a phonecall in Spanish. I didn't understand enough to know who they were talking to or what the discussion was. After this phone call, they produced another key card and told me this was the last room I could try and they had nothing else. When we went up to the room, it was a superior room and did have 2 beds, so at least some of the problems were sorted. However, it did not have tea and coffee making facilities. This meant that I had to resort to complicated methods of getting bottled water heated through the weekend to take my medication. It was also pointless us using some of our luggage allowance to bring thermos flasks to try and keep costs down on our trip - we therefore spent more money than we had budgeted for on drinks. The 'city' view was literally a view of another high-ish rise building opposite in a not-great state of repair! Given that the 'city view' is only available in a superior room, I dread to think what could be an even worse view in other rooms! All I wanted was the room I booked!!! Had I been able to stay in the room I booked, then this hotel was indeed in a great location and the beds were really comfy. However, the stress of having to deal with all of this on arrival really spoilt our trip. I find things like this really stressful and hate having to raise issues, which was why I had paid more and chosen Ibis, because I thought I would be 'safe'. This is a real shame, as I will not be choosing Ibis again in a hurry, but will stick to rivals such as Travelodge, where I have never had a bad experience (but Travelodge specified that they did not provide a kettle hence me choosing Ibis).

Average in general. No bad or good surprises

트립어드바이저 평점 3.0/5

643konstantinosp Solo travel - TripAdvisor 인증 리뷰

This is typical Ibis of the 2005-2010 period in terms of room form and appearance. The bed is of the new type. The common entry space: reception, bar, restaurant was recently renovated. The distance to the city centre is big but there are plenty of buses and the metro station very near. Metro peak time horribly overcrowded. Twice during my stay in this hotel the air-conditioning switch in the electric panel was switched off so air-con was not working untill staff was informed. Two plugs only in the room away from the bed. Front rooms have more open space in front and are less claustrophobic. The hotel i. General needs renovation. Lowest accor hotel price/night.

All Services are Nice

트립어드바이저 평점 4.0/5

Benny H Couples - TripAdvisor 인증 리뷰

I stayed 3 nights here from 10-13 Oct. 2024, my Spain trip was total 23 days living at 5 hotels, ibis madrid calle alcala is the best one among the all hotels on this trip, ibis sevilla hotel is the poorest one on my experiences. Hotel's hardware was fine with spacious room providing working table,air-cond, wi-fi facilities etc were functional n satisfactory. Hotel was located next to the metro station so traveled out for sightseeing more convenient. The breakfast was not special but it satisfied my requirements. The reception staff were friendly & helpful with very good manner n politely to guests.

Not up to our expectation..

트립어드바이저 평점 3.0/5

reinaldoputraa TripAdvisor 인증 리뷰

We stayed for 2 nights after just staying in another Ibis property in Barcelona. Though the location is great with a proximity of 2-minute walking distance from Suanzes metro station, we found that there are some lack of fine detail inside the room. Plugs were scarce, only two on one side of the bed and another one in the bathroom. There were only one bathrobe (even there were two of us in the reservation detail) and no slippers at all. Moreover, they did not provide any adaptor for guests to borrow (they had charger and the cables, but we needed the adaptor for my wife's hair curler). However, the staffs were friendly and helpful. The whole experience could have been better with those finesse in detail.

Fraud policies.

트립어드바이저 평점 1.0/5

FlyingTuga Couples - TripAdvisor 인증 리뷰

What a fraud. I booked this hotel for two days but due to personal matters, we could only go for one night. (Price per night was 139,65€ for the first night and 151,05€ for the second night. Total 290,70€). So, I contacted the hotel to change the reservation. 6 days in advance. I had a flexible rate so I could change the reservation. I got a reply that they could cancel the first night but I would then need to pay 239€ for the second night (previously 161,05€). So I could cancel one night but they would charge almost 90€ more for the other one. What a ridiculous policy. I complained but no reply. They didn’t care. So I canceled everything.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,057 리뷰 8.8/10 위치
  • 1,059 리뷰 6/10 객실
  • 1,222 리뷰 9.1/10 서비스
  • 19 리뷰 8.5/10 인터넷 가격
  • 695 리뷰 5.8/10 안락함
  • 645 리뷰 8.5/10 조식
  • 493 리뷰 8.1/10 청결도
  • 326 리뷰 5.9/10 가격 대비 가치

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