Отель Novotel Мюнхен Сити 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 11 046

сертифицированный отель ALLSAFE

Информационное сообщение

+ 23 Услуги

Особенности отеля

  • Отель с сертификатом ALLSAFE

  • Отель расположен в центре Мюнхена с удобным доступом к общественному транспорту и аэропорту

  • Ресторан THE FLAVE с блюдами международной кухни и закусками

  • Новый спа-центр Women are Magnifique с бассейном и сауной

  • Отдельный конференц-центр, оформленный в фирменном стиле GREAT Meetings от Novotel

Этот отель участвует в программе «Планета 21» и работает в рамках концепции Positive Hospitality.

Расположение отеля

Novotel Мюнхен Сити

Hochstrasse 11
Bayern
81669 мюнхен
германия

Факс: (+49)89/66107999

Заезд с 15h00

Выезд до 12h00

  • BUS 17:  BUS 17 AM GASTEIG

  • S1-S8:  S1-S8 ROSENHEIMERPLATZ

  • TRAM 16:  TRAM 16 AM GASTEIG

  • На самолете

    MUC F.J. STRAUSS На расстоянии 36 км / 22,37 миль

  • На поезде

    HAUPTBANHOF На расстоянии 5 км / 3 миль

  • На поезде

    MUNICH/MUENCHEN На расстоянии 5 км / 3,11 миль

  • На поезде

    OSTBAHNHOF На расстоянии 1,5 км / 0,93 миль

GPS:48.129516, 11.58865

Гостиничные услуги

Заезд с - Выезд до

Обзор
  • Бассейн
  • Парковка
  • Ресторан
  • Отель, оборудованный для доступа на инвалидных креслах
  • Оздоровительные процедуры
  • Кондиционер
  • Wi-Fi
  • Завтрак
  • Бар
  • Помещения для деловых встреч

THE FLAVE

В ресторане THE FLAVE создана атмосфера гастрономического рынка Мюнхена! Каждый день нашим гостям предоставляется широкий выбор свежеприготовленных блюд. Хотите ли вы перекусить или плотно поужинать, булочки станут прекрасным дополнением к любой трапезе.

Наши номера

Просторный, современный, универсальный номер гостиницы Novotel - идеальное место для отдыха и работы.

Ваши конференции и мероприятия

Наши конференц-залы

  • Количество конференц-залов: 8

  • Максимальный размер: 230 м²

  • Максимальная вместимость: 50 человек

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Отзывы наших гостей о
Novotel Мюнхен Сити

Реальные отзывы гостей, которые останавливались в нашем отеле

Узнать больше

Рейтинг ALL 4.5/5

Отзывов: 11 046

Рейтинг TripAdvisor 4.0/5

Отзывов: 3 390

Очень хорошее расположение

Примечание: отзывы клиентов 5.0/5

Elnur Индивидуальные путешественники - 16/11/2021 Проверенные отзывы - ALL

Отзывчивый персонал.номера хорошие убирают каждый день.отель находится в 20 минутах ходьбы от центра.хорошие завтраки. Немного шумно по утрам если открыты окна .рядом школа.очень понравилось.

Dear Mr. B., Thank you for staying with us at Novotel München City and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Отличное расположение

Примечание: отзывы клиентов 4.0/5

В. Пары - 09/11/2021 Проверенные отзывы - ALL

В целом хороший отель, цена-качество. Завтрак для 4 звёзд, очень хороший, были бы каши, вообще бы супер! Удобная парковка за небольшие деньги. Пешком до центра не более 15 минут. Место тихое и чистое.

Dear Mr. N., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast in particular. Our guests deserve the best. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Always nice to be back. Hotel with easy access to Munich center

Примечание: Tripadvisor 4.0/5

asiaschlos 01/11/2021 Реальные отзывы TripAdvisor

Quick check-in and also easy checkout. Enough space in the garage. Spacy room. Friendly Bar service Metrostation around the corner. Gasteig road construction makes the access by car at the moment difficult

Отличный отдых

Примечание: отзывы клиентов 4.0/5

В. Семьи - 04/09/2021 Проверенные отзывы - ALL

Отличный завтрак, мало персонала в гостинице- часто очереди на ресепшн, отсутствие уборки в номерах

Dear Mr. Y.,. I sincerely apologize for the various problems and staff shortages of the external service provider in house-keeping, which simply overwhelmed us after the lockdown. I ask for your understanding that the restart is a bit bumpy after the long "dark" months - but I assure you that we will do our best to be (almost) perfect hosts again as quickly as possible, as we claim is. Until then, we will pass on the costs for the lack of room cleaning 1: 1 to our guests as a discount, including a free drink at the bar as a small token of apology. It would be nice if you would give us another chance, which I would like to ask of you. I very much hope that we will be able to fully convince you of us and our service on your next visit. We would be very happy to have this opportunity. With best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Top Munich Location

Примечание: Tripadvisor 3.0/5

klausjoachim 29/08/2021 Реальные отзывы TripAdvisor

The hotel is up to the Novotel standards. Positive feedback: Location, the Spa, room size, very quiet - ideal for a good night's rest. Areas of improvement: Understaffed and therefore, service was clearly under expectations. In summary, I think I like the Novotel Arnulfpark Munich better.

I am very pleased that you took the time to review your visit with us. Thank you for your positive feedback on the room and the Spa, and also for your critique and suggestions on improvement regarding the service. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich, General Manager

Отличное расположение отеля

Примечание: отзывы клиентов 3.5/5

Tanya G. Индивидуальные путешественники - 11/06/2021 Проверенные отзывы - ALL

Хорошо организовали завтраки в условиях пандемии. Понравилось расположение отеля.

Dear Ms. G., I am very pleased that you took the time to review your visit with us at Novotel München City Arnulfpark. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding the breakfast. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jochen Fuchs General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Very friendly, condition of rooms is poor

Примечание: Tripadvisor 2.0/5

manukainer 02/08/2020 Реальные отзывы TripAdvisor

The condition of the rooms is very poor. There is only little space for storing clothes. The space is okay if you travel alone, but for up to 4 people, there is far too little storage. Also Hooks are missing. There are two hooks in the room (and a reck for towels). Several services are not availible - without advanced information. A bistro (not restaurant!) opend on July, 27th. It was impossible to get a cocktail or longdrink. They hade no ice. Which would have been easy to change, as there is a garage 200 meters away, selling ice cubes and crushed ice for low prices. There were problems in all rooms we had (4 in total) In room 1 there was no aircondition working, could not be fixed on the next day (no information given - had to go and ask) In room 2 there was no bed (and no housekeeping at 5 pm!) prepared for a child and the safe was closed In room 3 the fridge was dirty (sticky) and not cooling. In room 4 (which we kept) the water boiler was broken, the handle of the shower door was not was not safe and the speakers were not working. On the next day, after asking again to get everything fixed in the room, we got a new boiler and the handle was fixed. Spearkers were not working for another 2 days, then we left. We were not offered any discount (except 2 free non alcoholic drinks we did not consume). For one day we had breakfast in the hotel. Which was a bad choice. Eggs were cold, no bread, no whole wheat, no fresh vegetables, no omlettes, terrible coffee (bitter, does not taste like coffee), hot chocolate disgusting (sugered water with no taste of chocolate) and a very poor choice of fruit and herbal tea. Ingridients of tea not availible. Poor choice of cereal. No grains, dry fruit (except grapes), no omlette service (standard in Austria and Germany at 4* hotels). Poor local food. "Rösti" was not crispy, only fat and warm instead of hot. No Leberkäs, no mustard. Poor choice of ham and saussage.

Спасибо. Я очень доволен

Примечание: отзывы клиентов 5.0/5

Oleg Пары - 17/03/2020 Проверенные отзывы - ALL

Все было прекрасно. И персонал и номер. Большое спасибо всей команде отеля!

Dear Mr. S., Thank you for taking the time to review your stay at Novotel München City. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Good Option for stay in Munich but bad room management

Примечание: Tripadvisor 4.0/5

Sean H 26/02/2020 Реальные отзывы TripAdvisor

The hotel was nice and centrally located. Great breakfast buffet and nice facilities. Booked two rooms here to bookend our Austrian ski trip. For the 1st two night stay, we were arriving tired from an overnight flight. So, we booked an early check in as we would be arriving around noon. However, one of the rooms wasn't ready until almost 14:00. What's the point of charging an early check-in fee to not be able to check-in early? On the return trip 2 night stay, we discovered that the two rooms we booked together, months in advance, weren't together,. In fact, not even on the same floor. Again what's the point of booking rooms together in advance if the hotel isn't going to put them together? The rooms were comfortable but super hot. On second stay, I had heat off and window open but still too hot in room for comfortable sleep.

Как всегда- хорошо

Примечание: отзывы клиентов 5.0/5

Е. Пары - 18/02/2020 Проверенные отзывы - ALL

Очень любим ваш отель. Всегда останавливаемся в нем, находясь в Мюнхене. Очень приятный сотрудник на ресепшен Виктория.

Dear Ms. B., Thank you for staying with us at Novotel München City and for taking the time to review your last visit. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

5 с небольшим минусом

Примечание: отзывы клиентов 4.5/5

В. Пары - 11/02/2020 Проверенные отзывы - ALL

Номер хороший, мебель новая. Удивило и обрадовало наличие в ванной и душа, и ванны. Вкусный завтрак. В номере чайник и кофеварка. Минусы:почему-то в первый раз (мы жили 2 раза по 2-3ночи) не было халата, во второй был. Непонятно почему, при наличии в отеле бассейна, нет в номере тапочек.

Dear Mr. K., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding the wellness facilities. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Очень хороший отель в удобном месте с прекрасным завтраком и бассейном

Примечание: отзывы клиентов 5.0/5

Boris Семьи - 27/01/2020 Проверенные отзывы - ALL

Всё было прекрасно, завтрак идеален, отличные бассейн и сауна работают допоздна. Удобное расположение недалеко от станции S-Bahn и магазинов, близко к центру.

Dear Mr. I., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highest in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast and the pool in particular. Our guests deserve the best. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Great hotel

Примечание: Tripadvisor 5.0/5

NRussExplorer Family - 20/01/2020 Реальные отзывы TripAdvisor

We enjoyed our stay at the Novotel. It is about 5 minutes from metro. The rooms were large and clean. The staff was all very friendly and helpful. We will definitely stay here again if we visit Munich.

Wow! On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the great remarks on the room and especially on the staff. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you enjoyed our services and your overall stay with us. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Rafael D. Fröhlich General Manager

Отличный отель

Примечание: отзывы клиентов 4.0/5

А. Семьи - 18/01/2020 Проверенные отзывы - ALL

Отличный отель, близко расположенный к историческому центру, можно прекрасно гулять пешком вдоль рек или перейти ее и оказаться в 300 метрах от ратуши. Был один неприятный момент - стройка прямо рядом с отелем, но она к отелю не имеет отношения.

Dear Mr. D., we very much appreciate your comments regarding your stay at the Novotel München City. It is always a pleasure to receive positive feedback. We are much obliged to you for the positive feedback. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience - we hope your next visit will be as pleasant as the previous one. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Впечатление смазано

Примечание: отзывы клиентов 3.0/5

Р. Семьи - 15/01/2020 Проверенные отзывы - ALL

Хороший завтрак и расположение

Dear Mr. M., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. Of course I did not miss the low rating. I am very sorry if we either failed to meet your expectations or if something went wrong. Please accept my apologies for any inconveniences caused. I would still very much appreciate a quick email with more details about the problem areas. This would help us take the necessary steps toward focused improvements. Thank you in advance. We would be happy to welcome you again as our guest here in Munich. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Могло бы быть лучше

Примечание: отзывы клиентов 3.5/5

Т. Пары - 15/01/2020 Проверенные отзывы - ALL

В принципе, все неплохо... но нет ощущения, что меня там ждут, заботятся обо мне... Все очень формально. Мы с мужем ездим в этот отель регулярно, были уже 7 или 8 раз. Раньше этот отель был более душевным и внимательным к своим постоянным гостям.

Dear Ms. M., Thank you for staying with us at Novotel München City and for taking the time to review your last visit. It is always our pleasure to have you as our guest. We regret that your experience with our service did not completely meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Very nice hotel

Примечание: Tripadvisor 4.0/5

Martin K Business - 15/01/2020 Реальные отзывы TripAdvisor

Very nice hotel and spacy room. The hotel location is not right in the center, but in walking distance. Spa only has only one sauna (for men and women each), an additional steam sauna or the like would be great.

Thank you very much for the positive feedback. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Rafael D. Fröhlich General Manager

Nice place to stay when on business trip

Примечание: Tripadvisor 4.0/5

JBfromM Business - 13/01/2020 Реальные отзывы TripAdvisor

This hotel has the right offers for its price: nice and modern rooms, bar and restaurant offering, and room for relaxation. The hotel is well connected for public transportation in the city and is next to a shopping mall with plenty of food offers.

Thank you very much for your visit. I am very pleased that you rated us highly and are delighted that you really enjoyed your stay with us and the room & the restaurant in particular. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager

A Great Place To Stay

Примечание: Tripadvisor 5.0/5

Debbie I Family - 08/01/2020 Реальные отзывы TripAdvisor

I recently spent a few days here with my husband and two children. Firstly, the location is excellent. It's a few minutes walk from the Sbahn and then only a couple of stops to Marienplatz. There are also some very good restaurants within walking distance if you don't feel like heading back into the centre. Secondly, the hotel itself is very nice. The rooms are a good size and housekeeping knocked in every morning to check if we needed anything. The pool is small but we were the only ones in it before breakfast every morning. And finally breakfast..excellent! The staff at breakfast were so welcoming and the buffet has everything you could possibly need. It was always busy but we never had to wait long for a table. The only negative thing I would say is that the bar prices are quite high. A glass of wine was over €8 which for Germany is expensive. I would definitely recommend this hotel and look forward to staying here on our next visit.

Thank you very much for your visit and for taking the time to write a review. We very much appreciate the highest ratingas well as the great feedback on our service and our breakfast. We are committed to providing our guests with the best possible start to their day - a nutritious breakfast that offers fresh ingredients, a variety of choices, and quality products. Great that you appreciate it. Thank you also for the recommendation! We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Rafael D. Fröhlich General Manager

Highly recommended

Примечание: отзывы клиентов 4.5/5

Р. Семьи - 05/01/2020 Проверенные отзывы - ALL

Очень удобный, чистый и приятный отель. Вежливый и внимательный персонал, хорошо оборудованный номер, приемлемая цена

Dear Mr. P., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review, the great remarks on the staff and the recommendation. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Последние отзывы: 20

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