Novotel Porto Alegre Tres Figueiras 4성

고객 평점 (ALL 평가) 3.8/5 1,794 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Novotel Porto Alegre Tres Figueiras - Image 1
Novotel Porto Alegre Tres Figueiras - Image 2
Novotel Porto Alegre Tres Figueiras - Image 3
Novotel Porto Alegre Tres Figueiras - Image 4
Avenida Soledade, 575, TRES FIGUEIRAS, 90470340 PORTO ALEGRE, Brazil

호텔설명

호텔 추가 정보

  • Relax in the pool with pool bar, sauna and hotel gym

  • Small pets welcome for an extra charge.

  • Large event room holding up to 450 people

  • 18 minutes by car to the historic center of Porto Alegre

  • 12 minutes by car to Salgado Filho International Airport

숙박

객실

Room Office - Apartment without bed adapted as an office

  • 2명 최대
  • 24 m² / 258 sq ft

호텔 위치

Novotel Porto Alegre Tres Figueiras

Avenida Soledade, 575, TRES FIGUEIRAS
90470340 PORTO ALEGRE
Brazil

GPS:-30.03222, -51.17809

전화

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

RESTAURANTE 365

The Novotel Três Figueiras hotel features a restaurant specializing in international cuisine, pizzas with unique flavors, craft beers and a whole lot more. On Fridays, you can enjoy traditional feijoada against a backdrop of live music.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.8/5  1,794 리뷰

TripAdvisor 평가  4.0/5  1,124 리뷰

Dirty.

트립어드바이저 평점 2.0/5

470ClaudiaP470 가족 - TripAdvisor 인증 리뷰

Had I seen pictures like these would never have booked. Bathroom is dirty and gross with mold, light bulbs missing, mirror falling and rusted, courtains and pillows disgusting. We changed rooms but not a lot better. The hallway carpet has never been vacuumed, terribly dirty, not to mention room service trays left with food uncovered overnight. They had us sign a waiver at check in for safe but the safe was missing in both rooms. Experience was not compatible with any other Novotel we’ve stayed at before.

Bom dia Sra. Cláudia, Primeiramente gostaria de agradecer por nos contar sobre sua experiência no Novotel Porto Alegre Três Figueiras. Lamentamos muito não termos correspondido ás suas expectativas, por favor, deixe-me apresentar minhas mais sinceras desculpas. Já estamos verificando junto a gerência o que pode ser feito para evitarmos novos problemas. Agradecemos novamente seus comentários e esperamos tê-lo conosco em sua próxima viagem a Porto Alegre. Atenciosamente, Equipe Novotel POA Três Figueiras

Average accommodation and poor service

트립어드바이저 평점 3.0/5

ALDO ANTONIO SE... N Couples - TripAdvisor 인증 리뷰

The reception and room service staff provided good service. However, the experience in the hotel restaurant was poor. We had previously booked a meal at the hotel restaurant and chose to enjoy it after check-in, the restaurant staff did not have this information and did not know how to conduct the service. The service was poor, the main course took a long time, the salad came without sauce, the dessert which was a mousse was frozen and the staff were impolite. In addition, the entire building smelled strongly of frying during the first day and, if I am mistaken, the benefits of my Gold ALL status were not fully available.

Good morning Mr. Aldo, Thank you for your feedback and preference. We are already checking to make improvements to our restaurant and our service. Throughout last week and the next we did intensive training so that we can focus on how to support our customers in the best way possible. Furthermore, I inform you that the renovation for our hotel has already been approved and we are expected to start at the beginning of next year. Therefore, I hope that in the future we can meet your needs. We look forward to a new visit soon. Yours sincerely, Novotel POA Três Figueiras Team

Good location, nice bed, excellent shower

트립어드바이저 평점 5.0/5

Fernando_179 비즈니스 - TripAdvisor 인증 리뷰

Very convenient hotel for somebody who arrives at the airport and have to travel to the West border or to the northern towns out of Porto Alegre. Good breakfast with several options of fruits and breads, The only negative point was that they allow the guests to have online meetings at the dining room during breakfast. I am really not interested to take part at somebody else meeting at the beginning of the day, and neither to have my breakfast time be disturbed by somebody else talking loud at his/her laptop.

Good morning Mr. Fernando, Thank you very much for sharing your experience with us. We always aim to provide the best experience for our guests, we apologize for our services that do not meet your expectations. We will certainly work on your return to correct such points of attention. Thank you very much for the clarifications and the opportunity for improvement. We look forward to a new opportunity to host you. Sincerely, Rosmeri Melchior General Manager

Poor Overall Maintenance

트립어드바이저 평점 2.0/5

115fabiano 비즈니스 - TripAdvisor 인증 리뷰

Breakfast buffet is okay. Room comfort is below average (noise, blinders, bathroom). Maintenance is very poor (as an example, there was no cold water in the morning during my last stay and hot water was extremely hot, thus preventing from taking a shower). Front desk with just one person to handle both room calls (asking for explanation on the cold water issue) and check-out.

Dear Mr. Fabiano, First of all I would like to thank you for telling us about your experience at Novotel Porto Alegre Três Figueiras. We are very sorry that we did not live up to your expectations, please let me make my most sincere apologies. Please be advised that this type of situation is not part of the Novotel network service standards, and we have already taken steps to ensure that this type of event does not happen again in our unit. Thanks again for your comments and we look forward to having you with us on your next trip to Porto Alegre. Sincerely, Rosmeri Melchior

My hosting at the Novotel, Três Figueiras, Porto Alegre, Brazil

트립어드바이저 평점 5.0/5

333wilsone 비즈니스 - TripAdvisor 인증 리뷰

I had a great experience at Novotel because the hotel is very well located in the center of Porto Alegre, the hotel facilities, including the apartment, are very clean and the service of the staff is exemplary!

Good afternoon! Thank you so much for sharing your experience with us. At Novotel Três Figueiras we always aim to provide the best experience for our guests. It is gratifying to receive your recognition. Your satisfaction is the best reward for our employees who work daily to provide you with impeccable service. We look forward to another visit soon! Sincerely, Rosmeri Melchior

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 279 리뷰 8.6/10 위치
  • 990 리뷰 3.5/10 객실
  • 697 리뷰 7/10 서비스
  • 38 리뷰 2.8/10 인터넷 가격
  • 494 리뷰 2.5/10 안락함
  • 397 리뷰 3.4/10 청결도
  • 358 리뷰 7/10 조식
  • 304 리뷰 2.1/10 분위기

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.