ibis Aalst Centrum 3 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.0/5 Отзывов: 247

Гарантия
лучшей цены
ibis Aalst Centrum - Image 1
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Villalaan 20, 9300 AALST, Бельгия

Описание

Особенности отеля

  • Great location, next to E40 and close to the city center!

  • 12 Electric Cars Super Charger

  • Private parking

  • Reception & bar open 24/7

  • Free and unlimited WIFI

Наши номера

Расположение отеля

ibis Aalst Centrum

Villalaan 20
9300 AALST
Бельгия

GPS:50.921339, 4.032318

Телефон
Факс +32 53 71 07 11

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Можно с животными
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено

FOODIZ CORNER

Недоговорная фотография

Foodiz Corner: Food, drinks and music!

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.0/5  Отзывов: 247

Рейтинг TripAdvisor  3.4/5  Отзывов: 366

Second chance — still some mixed feelings

Примечание: Tripadvisor 3.0/5

Escape48790249744 Реальные отзывы TripAdvisor

After a previous stay, I decided to give this hotel a second chance. Unfortunately, things didn’t start well — there were some issues with the magnetic room keys, but to be fair, the reception handled the situation quite well considering the circumstances. The hotel is located rather far from the city center, but the lobby and bar are nicely designed, with several cozy corners to relax. The rooms are decent, though nothing exceptional. I would have given 4 stars if the prices were a bit lower.

Dear Guest, Thank you very much for taking the time to share your experience and for giving our hotel a second chance. We are sorry to hear about the initial inconvenience with the room keys but truly appreciate your kind words regarding the way our reception team managed the situation. We’re pleased that you enjoyed the design of our lobby and bar as well as the comfort of our rooms. Your feedback regarding the price, quality balance is well noted and will help us as we continue improving our services and offers. The entire team really hope we can welcome you back on a future occasion. Kind regards, Ibis Aalst Centrum , General Manager

If you must - you must

Примечание: Tripadvisor 2.0/5

AndyBallasb Couples - Реальные отзывы TripAdvisor

If you must, you must. Arrived late evening - around 11pm. Waited for a receptionist. Kept hanging around with no apologies. Place looks tired in the corridors. Rooms clean. Soap dispenser empty. No AC on a very hot night. Basic overnight - over priced.

Dear Andy, Thank you for taking the time to review your recent stay. We regret to hear that your arrival experience did not meet expectations. Your comments regarding the wait at reception, the condition of the corridors, and the missing soap in the room are duly noted and will be shared with the relevant teams for immediate follow-up. We're glad to read that you found the room clean, though we understand the discomfort caused by the lack of air conditioning during a hot night. We apologise for the inconvenience. Your observations are important to us and help us improve. Should your travels bring you back to the area, we hope to have the opportunity to offer you a better experience. Kind regards, Ibis Aalst Centrum , General Manager

Terrible Stay – Avoid This Hotel!

Примечание: Tripadvisor 1.0/5

anonymousN4545ID Деловые путешественники - Реальные отзывы TripAdvisor

My stay at this hotel was a complete disaster, and I wouldn’t recommend this place to anyone. The room was unbearably hot because the heating was constantly running. Opening the window wasn’t an option since the room was on a low level, making it insecure and unsafe. To make matters worse, the bathroom ventilation ran non-stop, creating an annoying noise that made it impossible to sleep. I reported these issues to the staff, and while a receptionist came to inspect the room and agreed the conditions were unacceptable, nothing was done to fix the situation. No room change, no real solution – just empty apologies. This hotel completely failed at its basic purpose: providing a restful place to sleep. If you value your comfort, peace, or money, avoid Ibis Aalst at all costs. Terrible experience!

Dear Guest, We appreciate you taking the time to share your feedback with us. We sincerely apologize for the discomfort you experienced during your stay. Our aim is to provide a comfortable and restful environment for all our guests, and we regret that we fell short of this goal in your case. Regarding the room temperature, our hotel needs to choose between air conditioning or heating for the entire building. At certain times of the year, we opt for heating as it can be cold at night, however, guests have the option to turn this off in their rooms. We also apologize for the disturbance caused by the bathroom ventilation. While it is in place to ensure proper airflow, it should not detract from the tranquility of your stay. Moreover, the safety and security of our guests are of utmost importance to us, and we regret to hear that you felt unsafe with the window open. Our hotel's design prioritizes guest comfort and safety, and we apologize if we fell short in providing this. We are particularly disappointed to hear that our staff's response to your concerns was not satisfactory. We will use your feedback to reinforce our training and ensure our team is better equipped to handle such situations in the future. We hope we can welcome you back in the future. Kind regards, Ibis Aalst Centrum, General Manager

Great value with lovely breakfast.

Примечание: Tripadvisor 5.0/5

debsgraham Семьи - Реальные отзывы TripAdvisor

We were greated with humour and enthusiasm by reception staff on arrival. The hotel has a bar and restaurant. OUr rooms were large and very comfortable. Breakfast was very good with the pancake machine a hit woth our foster children. This hotel is located convieniently for the motorway with parking on site. The parking under the building has a height limit but parking next to the hotel as we had a top box was no issue. The walk to the town centre takes at least 30/40 min and we didnt see many restaurants near the hotel. However, we had our eyes on Mozart restuarant bottomless ribs in Aalst centre and the walk was worth it. We would stay here again; very good value.

Dear Graham, Thank you for taking the time to share your review. We are truly pleased that you found ibis Aalst Centrum to be of great value and that your stay with us left a positive impression. We are delighted that you enjoyed the humor and enthusiasm of our reception staff, the comfort of our spacious rooms, and our varied breakfast options, including the pancake machine which was a hit with your foster children. It is wonderful to hear your positive remarks about our convenient parking facilities and our location's easy access to the motorway. The fact that you would choose to stay with us again is the highest compliment we could receive. We hope we will have the opportunity to see you again in the future. Best regards, Ibis Aalst General Manager

Unpleasant

Примечание: Tripadvisor 1.0/5

Atul A Семьи - Реальные отзывы TripAdvisor

Very nasty stay. See the details below- 1- Checkin at 1.30 is chargeable. You are ok to let the room empty and cust wait. 2- No fridge in the room 3- No Hot water kettle and coffee provision in the room 4- No locker 5- No air conditioning 6- I had to return to dirty bedsheets all 3 nights. Every morning they said, it will be done next day. 7- They say central, but the location is really bad. No connectivity after 8pm. No Uber would come to Aalst station. I have traveled many places and stayed in a lot of properties. I believe All properties is out of my list now. First and last stay ever! Ridiculous!

Dear Atul, Thank you for taking the time to share your feedback. We apologize for your stay not meeting all your expectations. Early check-in is subject to availability and at a small surcharge to ensure that rooms are ready for our guests ahead of schedule. While our rooms are designed to maximize space and comfort, we understand that guests may miss having a fridge or coffee-making facilities. Our bar, however, offers a variety of hot and cold beverages available for purchase around the clock. Additionally, guests can always rely on our 24/7 team for assistance with any needs. Regarding room amenities, we offer a safe deposit box at reception for our guests' valuables, as we do not have lockers in individual rooms. We regret to hear about your concerns with the temperature control and bed linen. Please note that our hotel operates a central heating system to ensure a comfortable environment during cold periods. We also offer a 15-minute guarantee to address any cleaning issues immediately, though it seems we missed the mark during your visit. Concerning our location, we are situated on the outskirts of the city center, which may affect the availability of certain transport services like Uber after peak hours. Nonetheless, we are within a reasonable distance of Aalst station and offer bike rental services for exploring the local area. Finally, we are sincerely sorry that the service did not meet your expectations. We will follow up on this with our team. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Jean-Christophe Imbert, General Manager

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Другие интернет-пользователи оценили наш отель

  • 260 Отзывов 7.3/10 Расположение
  • 657 Отзывов 4.6/10 Номер
  • 473 Отзывов 8.2/10 Сервис
  • 10 Отзывов 6.4/10 Интернет
  • 380 Отзывов 3.8/10 Комфорт
  • 286 Отзывов 7.2/10 Завтрак
  • 241 Отзывов 5.6/10 Чистота
  • 88 Отзывов 3.6/10 Удобства

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