イビスバジェットブリュッセルエアポート 1 つ星

Dear Guest, Thank you for such positive feedback following your recent stay. We appreciate your recognition of our team's responsiveness when addressing your needs during your stay. Manager Mike and our staff strive to resolve matters promptly while maintaining clear communication. We regret any inconvenience caused by the initial concern you experienced. Our team remains available around the clock to assist guests directly with any needs that may arise. It's wonderful to know you found your stay comfortable overall, and we're particularly grateful for your recommendation to other travelers seeking reliable accommodation. We look forward to seeing you again in the future. Best wishes, Karim Haraké, General Manager

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to know that you found your accommodation satisfactory during your visit. We sincerely apologize that your stay did not fully meet your expectations. Our reception team maintains regular presence at the front desk, with staff members always reachable to assist guests with any concerns. While our establishment does not feature air conditioning, which is clearly stated in our property description, we acknowledge your feedback about comfort during warm weather. The safety and well-being of our guests is our utmost priority, with security cameras monitoring the premises and our team available 24/7 to address any security concerns. Our property offers convenient public transportation options, including dedicated airport lines and regular bus services connecting to the city center. Finally, we are glad that you found our rates to be competitive, reflecting our commitment to delivering value to our guests. We hope to be able welcome you back on a future visit. Kind regards, Karim Haraké, General Manager

Dear Yohan, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with our reception staff. Our goal is to provide a warm and efficient service to all our guests, and it is clear that we fell short in this instance. We are reviewing your comments with our team to ensure our usual high standards going forward. We understand that first impressions are crucial, and we regret that we did not make a positive one on this occasion. Your comfort and satisfaction are paramount to us, and we are disappointed that we did not demonstrate this during your interaction at check-in. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Karim Haraké, General Manager

Dear Guest, Thank you for taking the time to share your review. We are delighted that you found your room to be clean and appreciated the modernity we strive to provide for a budget-friendly stay. Our team takes pride in maintaining a high standard of cleanliness and ensuring our accommodations are up-to-date. However, we apologize for the inconvenience you experienced with the shower head and the lack of space to place your clothes. We understand how these details can impact the comfort of your stay. We will certainly look into improving these aspects of our room amenities. Nonetheless, it is great to hear that you enjoyed the breakfast offerings. We take care in selecting a variety of fresh and tasty options for our guests, even within the simplicity of our cold buffet setup. Your enjoyment of our breakfast is a testament to our efforts in providing a good start to the day. We hope we will have the opportunity to see you again in the future. Best regards, Karim Haraké, General Manager

Dear Stephen, Thank you for taking the time to share your review. We are pleased that you found our beds comfortable and our hotel well-situated for your travel needs, along with appreciating the convenience of having public transport close by. It is also rewarding to know that our pricing met your budget requirements. However, we understand that the temperature control in the room was not to your satisfaction. While we do not have air conditioning, as noted on our website, we ensure that each room is equipped with an electric heater for our guests' comfort during cooler weather. We empathize with the discomfort you experienced during the unusually hot weather and regret any inconvenience this may have caused. Nonetheless, our hotel's strategic location close to Brussels Airport is something many of our guests appreciate, and we are glad this was beneficial for your stay. We hope you found the breakfast options to be a good start to your day despite being a cold buffet, and that you enjoyed the convenience of our breakfast-on-the-go service. We hope we will have the opportunity to see you again in the future. Best regards, Karim Haraké, General Manager