ibis budget Krefeld Messe Duesseldorf 1 звезда

Отличный отель за бюджетные деньги, заезд был поздний, все прошло быстро, основной момент - чисто.

Nice location near station gentle people clean rooms minimun for breakfast but it s ok parking on the back side but for 6,5 € for 24 hours it was a nice short stay for low budget No restaurant only some automates

Rooms and toilet are very small Very difficult to find anyone in reception Check in procedure is tedious Housekeeping refused to clean the room after 10 AM Just good location to the train station Price is fair

We stayed in this hotel for one night on 27th July 2019 . Thats OK The front door which is coded -locked and no one answered our bell. So we managed to follow some one through the front door ot 2nd floor where the reception is . Waited for about 20 minutes or so until some one came to the reception to check us in . When we went into our room --it was stifling hot . We switched on AC and then went out to dinner . On our return the room was still at the same temperature as when we left .Also we found that the pillows were very thin & not comfortable and one big towel was on the floor in bath room . So we went down to the reception to ask to fix AC , get two more pillows and another towel . The reception was closed and no telephone or emergency contact number there . So we returned to our room and tried to open the window slightly Of course the noise from the station and train was too loud . Could not sleep at all . So if we close the window and it was too ho to sleep or if we open the window too much noise all night . When we left next morning around 11 am --still the reception was closed . The hotel is a budget hotel but the price was not . On our return we sent a letter of complaint to Ibis hotel both to their HO as well as to Krefeld budget hotel . No reply received . So sent another letter a few days later --till today we have received no response from Ibis if you are going to book Ibis Budget Hotel in Krefeld ( Near Messe Dusseldorf ) think again

I emailed this hotel twice to let them know that we will be checking in after 9:30 because that’s when their ‘reception’ shuts. Got there at midnight and you have to use a check in machine which was frozen on an error that a previous customer had caused. Called all the numbers in the reception area - they all said to call back at 6am. No obvious help point anywhere to get assistance (I have been rudely told that there was a green help button but this was not attached to the machine and looked like a fire alarm so 🤷🏻‍♀️) I got charged a fee for the first night from the hotel - which I couldn’t stay at because we couldn’t physically check in. Emailed them on 27/07 to ask for the charge to be refunded and that someone came back to me ASAP because I was £400 out of pocket from having to pay for another hotel plus their fee. The response they sent me was the most unprofessional and rude thing I have read from a company (pictures of the email attached). Not to mention, they completely missed the point about the check in machine being broke and started banging on about how I didn’t need to pay on the machine (again, fully aware of this, I made it clear I had been trying to check in). My warning to you - AVOID AT ALL COSTS!!