Novotel Auckland Ellerslie 4,5 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.3/5 1.780 beoordelingen

Beste prijs
garantie
Novotel Auckland Ellerslie - Image 1
Novotel Auckland Ellerslie - Image 2
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Novotel Auckland Ellerslie - Image 4
72-112 Green Lane East, Ellerslie, 1051 AUCKLAND, Nieuw-Zeeland

Omschrijving

Extras van het hotel

  • On-site parking

  • Ontspannen dineren in de bistro

  • Ergonomische werkruimte, WiFi, lcd tv

  • Gratis parkeren voor de deur

Onze accommodaties

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Hotel locatie

Novotel Auckland Ellerslie

72-112 Green Lane East, Ellerslie
1051 AUCKLAND
Nieuw-Zeeland

Gps:-36.888758, 174.798748

Telefoon
Fax +64 9 529 9092

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Parking
  • Huisdieren niet toegestaan
  • Restaurant
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice
Dicht bij het hotel
  • Parking

ACACIA RESTAURANT

Restaurant Acacia is een moderne bistro in een buitenwijk waar maaltijden van goede kwaliteit worden geserveerd en de bediening efficiënt en vriendelijk is. Waar mogelijk gebruiken wij duurzame producten van het land of uit de zee.

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Meer informatie

ALL beoordeling  4.3/5  1.780 beoordelingen

TripAdvisor score  4.0/5  1.196 beoordelingen

Old style hotel but comfortable.

Tripadvisor-waardering 4.0/5

Shane S Gecertificeerde beoordeling door TripAdvisor

It had been refurbished but the carpets and furnishings showed signs of wear and tear. There was staining on the carpets but overall, the rooms were clean and comfortable. Location was excellent only 20 minutes from the city centre by train. There is an over/underpass to get to the Green Lane train station. Even though the hotel is located near the motor way it is very quiet and we did not hear any traffic noise. The most noise we heard was from the adjacent room on our last night. We complained and it stopped. The breakfast spread was good, and it included a selection of gluten free items. This is the first Accor hotel where we have not received our amenity gift in recognition of our platinum status. Maybe the hotel no longer participates in the loyalty rewards scheme?

Dear Osacardog16, Thank you for taking the time to share your detailed feedback. We’re glad to hear that you found your room clean and comfortable, enjoyed our quiet location near the city, and appreciated the breakfast options, including the gluten-free items. We sincerely apologize for the signs of wear you noticed in the carpets and furnishings, as well as for the issue with noise from the adjacent room. It’s good to hear that our team was able to resolve the noise promptly. Regarding your Platinum amenity, we apologise for any confusion. We do participate in the Accor loyalty rewards program, and we will review your stay to understand why your welcome gift was not provided. Your feedback will help us ensure that loyalty benefits are delivered consistently in the future. We truly value your insights and hope to have the opportunity to welcome you back and provide an even better experience.

Needs some maintenance but basics right

Tripadvisor-waardering 3.0/5

ssssstew Gecertificeerde beoordeling door TripAdvisor

Stayed for one night on a business trip so I wasn’t paying luckily. The place has the basics right but the room I was in 1017, was needing maintenance. See photos. The room was nice and quiet and generally clean as the positives. But the hole jn the curtain and wobbly towel rail with exposed filler (which you see when sat on the toilet) was sub standard. The cramped bathroom with the door opening as others have said is not ideal and door was needing sanding and painting. A sliding door would fix this. Staff were polite, professional and available.

Thank you for sharing your feedback regarding your recent stay with us. We appreciate your acknowledgment of our staff's professionalism and the cleanliness of your room. However, it is concerning to hear about the maintenance issues you experienced, particularly in room 1017. We strive to provide a comfortable environment for our guests, and your observations regarding the curtain, towel rail, and bathroom door have been duly noted. We continuously work to maintain and improve our facilities, and your insights will assist us in identifying areas that require attention. Thank you once again for your valuable comments; they are instrumental in helping us enhance our guest experience

Regular guest left disappointed

Tripadvisor-waardering 2.0/5

Shane Thomas H Zaken - Gecertificeerde beoordeling door TripAdvisor

Can believe that cost savings take precedence over customer satisfaction. Dumbest thing ever done, turning off the paid TV channels in rooms. No movies or sport which has been available for years. I was told I could stream my own services. As an international visitor my services don't work outside of Australia (Fox NOW, etc). Charge extra for paid TV services, I wouldn't care but turn them back on. I'll consider staying elsewhere from now on even though I'm an ACCOR member.

Thank you for your feedback. We're truly sorry to hear of your dissappointment regarding the removal of paid TV channels, and we completely understand how frustrating this change must have been especially as an international guest expecting the same viewing options you've enjoyed in the past. Our decision to transition away from certain paid TV services was not taken lightly and was part of a broader effort to adapt to evolving guest preferences and technolog usage. That said, we acknowleddge that this change doesn't suit every traveler, particulary those whose streaming services aren't accessible outside their home country. Your suggestion to offer paid TV as an optional, chargeable service is a valuable one, and we will be passing this on to our management team for serious consideration. We never want cost-cuttting to come at the expense of guest comfort, and your feedback is a clear reminder of the impact such changes can have. We truly appreciate your loyalty as an Accor member, andd we hope you'll give us another opportunity to provide a more satisfying stay in the future.

Schoon & vriendelijk.

Tripadvisor-waardering 5.0/5

Sharlene W Gecertificeerde beoordeling door TripAdvisor

De kamers waren modern & zeer schoon. Het bed was comfortabel, maar de kussens niet. We dronken een drankje aan de bar & dat was een goede waarde, en genoten van een Indiaas buffet wat ook een goede waarde was. Wij waren onder de indruk van het gratis gebruik van het internet.

Dear Guest, Thank-you for taking the time to post a review about our hotel. It is always a pleasure to receive feedback such as yours. At the Novotel we have a pillow menu available in the room. Feel free to contact reception on your next stay and we can talk you through our range of pillows available. I will share your comments with the team and am sure they too will be happy to see your review. Kind regards, Patrick Janssen Front Office Manager

Novotel ervaring

Tripadvisor-waardering 4.0/5

Seaside294359 Gecertificeerde beoordeling door TripAdvisor

Dineren is duur zelfs met de Accor card en we konden net zo makkelijk elders heengaan en net zo'n goede maaltijd goedkoper krijgen. Goede locatie, makkelijk te vinden, goede kamers en geweldige fitnessruimte, een goede plek om te verblijven. Ik heb er reeds vele malen verbleven, een van de weinigen die niet voor een parkeerplaats rekenen, wat geweldig is. Ik verwacht niet in een hotel te verblijven en te moeten betalen voor het parkeren.

Dear Guest, Thank-you for taking the time to post a review about our hotel. We appreciate your honest feedback. I am glad to see you enjoyed your time here and look forward to welcoming you back. Kind regards, Patrick Janssen Front Office Manager

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 513 beoordelingen 7.4/10 Locatie
  • 833 beoordelingen 7.4/10 Kamer
  • 989 beoordelingen 8.8/10 Service
  • 20 beoordelingen 4.1/10 Wifi
  • 425 beoordelingen 5.8/10 Eten
  • 277 beoordelingen 8.1/10 Netheid
  • 231 beoordelingen 7.1/10 Ontbijt
  • 164 beoordelingen 5.5/10 Goede prijs-kwaliteitsverhouding

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Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.