Novotel Auckland Ellerslie 4,5 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.2/5 2.158 beoordelingen

Novotel Auckland Ellerslie - Image 1
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Omschrijving

Extras van het hotel

  • Kort stukje lopen naar het station, 15 minuten naar de stad

  • On-site parking

  • Ontspannen dineren in de bistro

  • Ergonomische werkruimte, WiFi, lcd tv

  • Gratis parkeren voor de deur

Onze accommodaties

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Hotel locatie

Novotel Auckland Ellerslie

72-112 Green Lane East, Ellerslie
1051 AUCKLAND
Nieuw-Zeeland

Gps:-36.888758, 174.798748

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Parking
  • Huisdieren niet toegestaan
  • Restaurant
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice
Dicht bij het hotel
  • Parking

ACACIA RESTAURANT

Restaurant Acacia is een moderne bistro in een buitenwijk waar maaltijden van goede kwaliteit worden geserveerd en de bediening efficiënt en vriendelijk is. Waar mogelijk gebruiken wij duurzame producten van het land of uit de zee.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.2/5  2.158 beoordelingen

TripAdvisor score  4.0/5  1.182 beoordelingen

Great location, big rooms, friendly staff

Tripadvisor-waardering 5.0/5

phoebe_ferens Gecertificeerde beoordeling door TripAdvisor

Stayed here for three nights. Check in was easy (i had already checked in throuh the Accor app). All the staff I dealt with were so friendly and helpful, they really made my stay one to remember! I had a room on the 1st floor. Big room with all that you need. Was a bit surprised by the tini UHT milk on offer but it was replenished every day. House keeping staff were really lovely too. Easy parking - Saturday night was a bit full so had to park further away but still easy enough. Room service was okay. I got the burger - easy to order and it came quick but unfortunetly it was cold, as were the chips. Luggage storage was great. $20 for parking each day was a bit steep. Easy check out. Would stay again

Dear Phoebe_ferens, I would like to sincerely thank you for taking the time to compose such an extensive, insightful and incredibly affirming review on all aspects of your experience with us at the hotel. I am so sorry to hear about your room service order and have personally brought this to both my Executive Chef and Food and Beverage Manager attention. This will ensure we are taking appropriate action to have this recitified. It is certainly one of our greatest pleasures to be able to accommodate you in the friendly and professional way you deserve. I'll have you know, I have passed on your kind comments to our wonderful staff, with great gratitude. I am so thankful our staff created the experience for you we aim to achieve with all of our guests. I have made a note about the parking cost. We so value your high recommendation of the hotel and would love to welcome you back again! Warmest regards,

Novotel Stay

Tripadvisor-waardering 4.0/5

Arpee66 Soloreis - Gecertificeerde beoordeling door TripAdvisor

First time staying at this hotel as I have an early appointment nearby and don’t want to be late. Being an Accor Plus member, I was well taken care of. The check-in/check out process was smooth and efficient. My room was ready ahead of time and was also allowed to check out a bit later than usual. Thanks for the awesome and very professional service by the front staff Jasmine & Manager Kerrie Anne. You ladies are the best. As far as the room is concerned, I have no issues with it. The TV channels (which is a lot) is very easy to navigate (unlike in most hotels) and the temperature control is very simple to use. The only thing I couldn’t give a 5 star rating was my not so great experience with Acacia restaurant. I had dinner with some family members visiting and our food took so long to arrive. We were starving big time and had to follow up numerous times. I just don’t know whether it’s always like that or they were short staffed at the time. Overall I recommend Novotel Ellerslie as the rates are generally good, buffet breakfast is great and the wifi is better.

Dear Arpee66, I would like to sincerely thank you for taking the time to compose such an extensive, insightful and incredibly affirming review on all aspects of your experience with us at the hotel. It is certainly one of our greatest pleasures to be able to accommodate you in the friendly and professional way you deserve. I'll have you know, I have passed on your kind comments to our wonderful staff, Jasmine and Kerri-Anne in particular, with great gratitude. I am so thankful our staff created the experience for you we aim to achieve with all of our guests. I am so sorry to hear the meals had taken a while to have it prepared for you and your family. I have informed the Executive Chef about this and will be looking into what ways we can speed this process and still deliver quality meals. We so value your high recommendation of the hotel and would love to welcome you back again! Warmest regards,

Close, but not perfect

Tripadvisor-waardering 4.0/5

Jomebr Vakantie met vrienden - Gecertificeerde beoordeling door TripAdvisor

Our group arrived before the scheduled check in time, and were greeted with huge smiles and a great welcome. We were able to access our rooms immediately, which was a great and unexpected bonus. The room was up to the Novotel Standard. Very clean, and a great room size. The only drawback was the Hotel Bar. I ordered some beers on tap, but the staff member who served me seemed more intent on making coffee for another customer who ordered after me. I was asked to take a seat, and advised the drinks would be brought out shortly. Meanwhile, the coffees were made and brought out before my order arrived. Our drinks (when they arrived) were warm and flat, I just wish that people were served in order that they ordered. The hotel is very close to the train station, and it is a quick and cheap train ride right into the CBD of Auckland. I would stay here again.

We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Fijn verblijf

Avis-klantbeoordeling 3.5/5

Eric Zaken - ALL bevestigde berichten

Prima, Barpersoneel erg traag en niet professioneel

Geachte Eric V., Wij stellen uw opmerkingen over uw verblijf in Novotel Auckland Ellerslie erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend, Nicholas Poirier Guest Relations Manager Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Schoon & vriendelijk.

Tripadvisor-waardering 5.0/5

Sharlene W Gecertificeerde beoordeling door TripAdvisor

De kamers waren modern & zeer schoon. Het bed was comfortabel, maar de kussens niet. We dronken een drankje aan de bar & dat was een goede waarde, en genoten van een Indiaas buffet wat ook een goede waarde was. Wij waren onder de indruk van het gratis gebruik van het internet.

Dear Guest, Thank-you for taking the time to post a review about our hotel. It is always a pleasure to receive feedback such as yours. At the Novotel we have a pillow menu available in the room. Feel free to contact reception on your next stay and we can talk you through our range of pillows available. I will share your comments with the team and am sure they too will be happy to see your review. Kind regards, Patrick Janssen Front Office Manager

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 555 beoordelingen 7.2/10 Locatie
  • 1.055 beoordelingen 7.3/10 Kamer
  • 1.128 beoordelingen 8.3/10 Service
  • 25 beoordelingen 3.2/10 Wifi
  • 481 beoordelingen 6.1/10 Eten
  • 429 beoordelingen 8/10 Comfort
  • 404 beoordelingen 7.5/10 Netheid
  • 282 beoordelingen 7.8/10 Ontbijt

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