Mercure Велкам Мельбурн 3 звезды

The room was very small. The bathroom very tight a larger person would have difficulty turning around in the shower. We pillows were lumpy we had to request more pillows. The hotel is in bad need of renovations. However the cleanliness of the room and staff were great especially a young man called Tarun. He was so so helpful and provided service with a happy smile.

The location is superb, no question about it. The room can give you a good night sleep. The quality of the buffet breakfast is very average, but it fills you up. $25/person is slightly overprice, even if kids are free. The last thing I would suggest the hotel is to change the in-room lighting from 'cool daylight' to 'warm white'.

Very central hotel in the cbd. Staff were very friendly & helpful on checkin. The room was a good size & clean. The bed was very comfortable . The buffett breakfast was wonderful a good selection of foods. Checkout was quick & easy

The pictures on the website were much better than the actual accommodations. Budget hotel in many respects. Could not really differentiate this hotel between the budget Ibis line. Was there for three days and in retrospect should have paid a bit more and stayed at the Pullman next door.

I booked 6 rooms for the weekend for family function. The booking system was chaotic. None of my guests were informed if they had breakfast or not. One guest was told she was only booked for 2 nights when it was 3. I was told I had only paid a deposit when I had paid in full. I was charged for early check in which should have been free as I am an Accor member. Your new website is also useless.

We were initially allocated room 1030. As we were walking down the hallway and arrived close to the room door there was a musty odour like something was wet. When we entered the room there was an overwhelming musty/mildew smell in the room. There was no way I could have slept in that horrific smell. Apart from the difficulty in sleeping in such a room, the smell and possible spores from mould or mildew is well recognised as a possible health issue. When I went to reception to seek another room the person I saw sought an upgrade from their manager but they were advised that this would only be provided at a cost of $10. Not wanting to make a fuss I agreed. However, having been an Accor Advantage Plus member for over 15 years I know that when I purchased the room the cost of an upgrade was $9. I am not concerned about the additional money but I am annoyed and upset about the treatment of an Accor member and the poor standard of the room. I don't believe that room 1030 should have been available at all. I can't be certain but it appeared that room 1030 wasn't even checked to resolve whatever the issue was before anyone else was allocated the room. I want to make it clear that I do not have any complaints in relation to the staff on the reception desk. They were helpful and tried their best. The room we were finally provided was okay but quite tired and in need of some tarting up. The bathroom was clean and a lot more modern than the rest of the room. Unfortunately, the pillows were the worst I have ever seen in a hotel. They were lumpy and hard. I did ask for other pillows for my second night and they were much better. The bed was also very average. I had to wonder what had happened to the beds and pillows etc. from the Mecure Treasury Gardens as the quality there was significantly better.

updated very small bathroom. Rooms need updating. Stains on armchair. Hard beds hard pillows. TV needs replacing asap sound is muffled, picture blurry and indistinct colour, screen too small. Prob won't stay here agin.

This stay at Mercure was prompted by the ongoing smoke in Canberra. Having previously stayed at the Mercure, I knew it to be comfortable, very well located in the heart of Melbourne and clean. This stay was all of those things again.

Friendly staff who go out of their way to help you. Hotel foyer and room was a bit run down but I noticed they are renovating some rooms. Fantastic position in the middle of Melbourne colse to everything.

Location is great everything straight outside your door, Chinatown has hundreds of restaurants to choose from the shopping centers are again outside your door but keep your wife on a short leash as its expensive. I preferred the DFO and let her loose she had all the biggest brands glamoring for her dollars and she just loved it. The trams are everywhere and free within the city so no need to Uber it and the walking will allow you to soak in the city too. The hotel had everything going for it but it would be nice if you could request a softer bed as these are like rocks. The pillow once again was a rock but they quickly changed it to something softer which was more to my liking. I definitely would stay here again but I just hope they have options on the beds by then.

Centrally located in the Melbourne CBD just a few steps away from Bourke Street Mall plus Swanston St & Elizabeth St trams makes this an ideal location to stay to explore the city. The well sized room was nice & clean.

Another great stay which we thoroughly enjoyed with nice staff. Lovely breakfast with great choices. Room spotless and comfortable bedding. The hotel is well located in the centre of melbourne and walking distance to Southern Cross train station

Hotel is looking shabby, beds old and uncomfortable with dips in them as if some1 has just got up but getting and update soon I was told I like the go Green aspect, no 1 needs towels and sheets done daily and i always use when stay at Mercure

Central location of the Mercure made the choice to stay and return very easy. Arrived late due to travel delays, but a welcome meal in the recently revamped Eva's bar and restaurant was first class, as was two days of breakfast in the Louden Restaurant.

Very nice hotel in heart f the city,next to Chinatown and all good eateries in Melbourne.Staff are excellent and very friendly,will help you out with all your needs.Soul cafe great place for a snack and EVA'S bar is exceptional.