Novotel Sydney Darling Square 4.5성

고객 평점 (ALL 평가) 4.4/5 3,037 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Novotel Sydney Darling Square - Image 1
Novotel Sydney Darling Square - Image 2
Novotel Sydney Darling Square - Image 3
Novotel Sydney Darling Square - Image 4
17 Little Pier Street, 2000 DARLING HARBOUR, 호주

호텔설명

호텔 추가 정보

  • 24-hour reception, and free Wi-Fi.

  • Wide choice of beverages and à la carte dining available.

  • Overlooking the Chinese Gardens of Friendship-enjoy views of nature in the heart of the city.

  • Temperature controlled Indoor Pool & Gymnasium.

  • Close to ICC Sydney and public transportation.

숙박

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호텔 위치

Novotel Sydney Darling Square

17 Little Pier Street
2000 DARLING HARBOUR
호주

GPS:-33.87747, 151.202709

전화
팩스 +61 2 8217 4085

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 애완 동물이 금지되어있다
  • 레스토랑
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스
호텔 인근
  • 주차장

PUMPHOUSE RESTAURANT & BAR

Located at the heart of Darling Square, Pumphouse Bar & Restaurant now serves and produces a range of different craft and premium brews, and sells bespoke wines to add a little theatre to the Pumphouse experience.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  3,037 리뷰

TripAdvisor 평가  4.2/5  523 리뷰

NYE stay for 3 nights

트립어드바이저 평점 4.0/5

marjons63 TripAdvisor 인증 리뷰

Booked into the Novotel Darling Square for NYE dinner cruise. Hotel is in a good location, close to China town, restaurants in Darling Harbour.. 1.5 Km walk to Kings wharf for NYE dinner cruise. Hotel is clean, staff friendly and efficient. Room was serviced daily. Only downside is there are no sets of drawers in the room. My wife likes to unpack and noticed this was a lack. Breakfast - buffet style with an egg station. Got a good price PP at the front desk. Barista coffee is extra. Pastries were some of the best we have had in a hotel for a while. Had a room with a view on the chinese gardens. Not much road noise but it was very quiet over new years - suspect normal times you would get a bit of road noise. Accor members and had a welcome pack of biscuits and a nice surprise on NYE a bottle of Mote in the fridge. room has tea/coffee facilities including a nespresso machine. Rainfall shower with good water pressure. overall a good hotel and a pleasant stay. room has an iron and ironing board

Dear Marjon, Thank you for taking the time to share your feedback. We're delighted you found our location convenient for exploring Chinatown and Darling Harbour attractions. It's wonderful to hear our friendly team made your stay enjoyable and that you appreciated the daily room servicing alongside amenities like the Nespresso machine and rainfall shower. That said, we regret any inconvenience caused by aspects of your accommodation setup not meeting your needs. While we aim to maintain a balance between modern design and practicality, we'll certainly review storage solutions in our rooms. Nonetheless, we're thrilled you enjoyed the breakfast pastries and your tranquil garden view room. Thank you for recognizing our Accor membership benefits, we always aim to make our loyal guests feel valued through such gestures. All of the team do hope that we have the pleasure of welcoming you back. Best regards, Matthew Hill, General Manager

Bad customer service for such a well known hotel

트립어드바이저 평점 2.0/5

Megan D TripAdvisor 인증 리뷰

I stayed here for 3 nights before Christmas and I am a member of their Accor membership. I booked 2 rooms and I was very disappointed in the customer service at this hotel. 1. Check-in process issues: a) There is a dedicated queue for Accor members and I initially lined up there. There was a staff member at this counter serving someone. After he had finished serving the guest I proceeded to walk up to the counter but he stopped me and served someone in the general queue instead. So I don't understand the purpose of this Priority queue if there is no real "priority" given to members. Throughout my stay I noticed that the Priority queue didn't have anyone working there either. So I suggest removing this queue if you're not going to service it properly. Anyway, I then decided to move to the general queue. It had 2 people working there and I managed to get to the front a little quicker rather than waiting for Priority service. b) We arrived around 11:30am and our rooms wasn't available. But the staff said they would complete all the check-in documentation now (including credit card details) and so we could just grab the room keys at 2pm when rooms were available. This was standard procedure and so I was still happy at this point. However, when I returned at 2:30pm I had to line up again in the general queue as there was no staff member at the Priority section. I was served by a different staff member and he proceeded with the checkin process again and but kept asking me for credit card details several times even though I told him all documentation and credit card information were already provided earlier. He also asked me to sign the hotel document again even though I already did this. The staff member who served me in the morning was standing at the next counter and she must have been annoyed by this staff member too, because she stepped in and told him everything has been done and to just give me the room keys. Thank goodness she was there, otherwise who knows how long this could have dragged on. Anyway, after that was all sorted it turned out only one of my rooms were ready. So we were given keys to one room and had to come back to the front desk again to pick up the keys to the 2nd room. This was annoying because their general check-in time is 2pm and this was well over 2pm now and I couldn't believe the 2nd room wasn't ready and that I had to line up again to get keys to the 2nd room. 2. House Keeping: The hotel must have only 2 people doing house keeping for the whole hotel because it takes ages for house keeping. On the 2nd day of our stay we returned to the hotel at 4pm to freshen up before heading out to dinner and was very surprised to find that both our rooms were not done. It wasn't until 4:30pm until house keeping turned up and so we had to leave for the rooms to be cleaned. I've stayed in other hotels before (even cheaper hotels) and this is the first time that I've experienced such slow house keeping. The hotel obviously needs to hire more house keeping staff because both at check-in and my 2nd day, my rooms were not cleaned in time. 3. Lack of knowledge by some staff: In the hotel I saw a sign that said "Treat for kids between 3-4pm". I went to the front desk to enquire about it but he didn't know and told me to speak to the staff at the bar. I'm very surprise that front desk staff do not know about all the hotel promotions - maybe some staff training is required here. So I went to the bar and the person at the bar told me the treats were next to the entrance door next to the power banks. 4. Check out: We tried to check out at 9:30am. There was only 1 person working at the front desk and she was busy with checking in a new guest. I had to wait a very long time to checkout as we all know that their checkin process for new guests takes a very long time. I know there is a "Quick Checkout key drop off box" that is available, but I need to have my luggage stored at the hotel as my flight wasn't until later, which is why I needed to speak to the front desk. I seriously do not understand why there is only 1 person working at the front desk for a busy hotel. I've stayed at the hotel diagonally opposite and this hotel was a little older but their service is fantastic. At this hotel, there is always at least 1 staff at the counter, but if there are other guests waiting, more staff would immediately appear from the office when they see guests waiting at the counter. I was really not happy with my stay and I needed to write a review about it in hope that the hotel reads this and looks to improve their process.

Dear Megan, Thank you for taking the time to share your detailed feedback. I am sincerely sorry that your stay did not meet expectations, particularly as a valued Accor member. Your comments regarding the Priority check-in experience are completely valid. If a dedicated Accor queue is offered, it must be consistently staffed and honoured, and I apologise that this was not the case during your stay. The repeated check-in process and confusion around documentation and room readiness clearly caused unnecessary frustration, and this is not the efficient arrival experience we strive to provide. I am also sorry for the delays with housekeeping, both on arrival and during your stay. Returning to find rooms not serviced by late afternoon is unacceptable, and your feedback has been shared with our housekeeping team to improve staffing coordination and response times. Thank you for highlighting the lack of staff awareness around hotel promotions, as well as the long wait you experienced at checkout due to limited front desk staffing. These points have been raised with our management team, as better communication, training, and staffing coverage are essential in delivering consistent service. I regret that your overall experience was disappointing. Your feedback has been taken seriously and will be used to review and improve our processes. We value your loyalty and hope to have the opportunity to restore your confidence in our hotel in the future. Kindest regards, Matthew Hill, General Manager

고객 평점 5.0/5

Sungyun C. 가족 - 전체(All) 통지 확인

달링하버 바로옆이라 위치좋고 조식도 맛있고 좋아요.

안녕하세요. Sungyun님, 소중한 후기를 남겨주셔서 감사합니다. 노보텔 시드니 달링 스퀘어에서 만족스러운 시간을 보내셨다니 매우 기쁘게 생각합니다. 가족 여행 중 편리한 위치와 조식 서비스에 대해 긍정적으로 평가해 주셔서 진심으로 감사드립니다. 달링 하버와 가까운 입지 덕분에 시내 주요 명소를 편리하게 둘러보실 수 있었다니 다행이며, 매일 아침 다양한 메뉴로 준비된 식사가 여행에 활력을 더해드렸기를 바랍니다. 다음에 또 방문해주시길 기대하겠습니다. 감사합니다, Matthew Hill, General Manager

고객 평점 2.0/5

Sungho C. 비즈니스 - 전체(All) 통지 확인

우리 일행은 총 8인 8개 객실을 3일 이용하엤음. 체크인부터 편안한 고객응대보다는 메뉴얼을강조하며 고객 응대에 미흡. 아침식사가 옵션이었음에도 불구하고 체크인시 결재 처리하여, 식사를 하지 않았음에도 환불처리하지 않으면서. 매니저는 룸과 더불어 할인이 되었기에 환불이 어렵다고 거절하며 고객을 기만했음. 이후에 확인하니 그것은 예약확인서에 옵션으로 기재되어 있었음. 체크아웃시에도 항공기 시간때문에 식당 오픈전 출발하여 아침을 못먹게되었는데도 불구하고 환불을거절하고, 도시락을 제공하였으나 너무 부실하여 먹을수가 없었음. 다음에 절대로 가지 않겠음.

안녕하세요. 저희 호텔을 방문해주셔서 감사합니다. 달링 하버 중심에 위치한 저희 호텔의 입지가 고객님께 편리함을 드렸다는 말씀을 듣게 되어 기쁘게 생각합니다. 주요 명소와의 접근성이 비즈니스 일정에 도움이 되었다니 더욱 다행입니다. 한편 체크인 과정과 직원 응대에서 불편을 드린 점 진심으로 사과드립니다. 말씀해 주신 내용은 내부적으로 세심하게 점검하여 서비스가 더욱 원활하고 정확하게 제공될 수 있도록 즉시 개선에 힘쓰겠습니다. 고객님을 다시 모실 수 있는 기회가 주어진다면 더욱 개선된 서비스로 보답할 수 있도록 최선을 다하겠습니다. 감사합니다, Matthew Hill, General Manager

고객 평점 2.5/5

Sungchul H. 비즈니스 - 전체(All) 통지 확인

너무 낙후된 시설과 직원 서비스 수준 낮음 조식은 최악이었음

안녕하세요. 저희 호텔을 방문해주셔서 감사합니다. Novotel Sydney Darling Square의 위치에 대해 긍정적으로 평가해 주셔서 감사드립니다. 그러나 전반적인 투숙 경험에서 만족을 드리지 못했다는 말씀에 깊은 사과의 마음을 전합니다. 객실 상태, 직원 응대, 조식 품질뿐 아니라 청결 관리와 체크인 과정까지 여러 부분에서 불편을 겪으신 점을 매우 유감스럽게 생각하며, 남겨주신 모든 의견은 관련 부서와 공유하여 개선에 반영하겠습니다. 앞으로는 보다 안정적이고 편안한 환경을 제공할 수 있도록 더욱 세심하게 노력하겠습니다. 다음 방문 때는 더욱 만족스러운 모습으로 모실 수 있기를 바라며, 감사드립니다. Matthew Hill, General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,720 리뷰 9.5/10 위치
  • 1,718 리뷰 7.7/10 객실
  • 1,726 리뷰 8.2/10 서비스
  • 35 리뷰 5.6/10 인터넷 가격
  • 771 리뷰 8/10 청결도
  • 510 리뷰 6.7/10 조식
  • 352 리뷰 8.5/10 분위기

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주변에 있는 다른 시설

달링하버 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.