노보텔 시드니 온 달링 하버 4.5성

고객 평점 (ALL 평가) 4.3/5 9,013 리뷰

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노보텔 시드니 온 달링 하버 - Image 4
100 머레이 스트리트, 달링 하버, 2000 시드니, 호주

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  • 활기찬 달링 하버 한가운데 위치한 대표적인 리조트.

  • 525개의 스타일리시한 객실 및 스위트, 편안한 휴식을 위해 꾸며진 현대적 공간.

  • 공간이 넉넉하고 놀라운 전망이 함께 하는 이그제큐티브룸과 스위트.

  • 바닥부터 천장까지 연결된 창문과 비할 데 없는 도시 스카이라인 전망이 있는 시그니처 레스토랑.

  • 피트니스룸, 키즈 클럽, 야외 수영장 및 테니스 코트가 갖춰진 수준 높은 리조트 시설.

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호텔 위치

노보텔 시드니 온 달링 하버

100 머레이 스트리트, 달링 하버
2000 시드니
호주

GPS:-33.872715, 151.197555

전화
팩스 +61 2 9288 7189

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호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

테르나리 레스토랑

The Ternary는 한 공간에서 아시아 키친, 그릴 키친, 와인 바라는 세 가지 독특한 다이닝 콘셉트를 선보입니다. 달링 하버에 위치한 The Ternary에서 강렬한 맛, 라이브 요리, 편안한 소셜 다이닝을 만나 보세요.

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자세히 보기

ALL 평가  4.3/5  9,013 리뷰

TripAdvisor 평가  3.9/5  5,791 리뷰

Novotel Sydney not good hotel experience and rooms

트립어드바이저 평점 1.0/5

Piedade F TripAdvisor 인증 리뷰

The hotel charged my credit card even though I had made full payment of the room earlier as a result the bank charged me the usage fee because the bank will obviously take the charge if the card was used abroad, now the hotel refuses to take responsibility that my card was charged and refuses to reimburse the fees that I have been charged citing that the I should get it back from the bank So because of their mistake of charging the card I have to bear the bank fees so this is their mistake and they should pay me as the error is theirs, the bank is not going to reverse the fee. Anyways I thought Novotel would have better standards, their rooms were stinky, upholstery was dirty and amenities were sub standard, and I will never recommend any one to stay in this hotel. Their charges are so high just because they are on darling harbour but their rooms are pretty horrible. To make matters worse their window blinds cannot be closed and there is a see through drape only which can be closed, so I had to put up with the window open the whole time So yes They can actually be sued for their bad amenities as it compromised my privacy.

Greetings, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Sydney on Darling Harbour. I sincerely apologize for the inconveniences you experienced during your visit. I understand your frustration concerning the charges to your credit card. Our policy is to ensure that all payments are processed accurately. However, I regret that this situation has led to unexpected bank fees for you. While we typically advise guests to address such matters with their financial institutions, we do understand that this has caused major frustrations with your experience here at the Novotel. I have since contacted you via the email we have on record as we are more than willing to assist with the bank fees you've described here. Finally, I am disappointed to learn that the condition of your room did not meet your expectations. Cleanliness and guest comfort are of utmost importance to us, and I will share your comments with our housekeeping team for further attention. With regards to the blinds, if you need assistance with them, please don't hesitate to ask our staff as we'll handily assist. We value your feedback and hope to have the opportunity to restore your faith in our hotel in the future. Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

Overpriced and Needs Renovation

트립어드바이저 평점 2.0/5

Dnky1 TripAdvisor 인증 리뷰

Booked for 4 nights over New Year. Hotel reception very grand, modern decor and seating. Lifts and escalators all working and easy to use. Check in was exceptionally slow there was only one person in front of us but then slowly more gathered behind us. Arrived at 130pm and room not ready until 3pm. Did state on booking that would be arriving from 130pm and would welcome an early check in due to arriving after a long flight. At 3pm returned to check in desk to be advised room still not ready. Asked for an alternative room which was provided on 7th floor. Room provided desperately needs an upgrade and modernisation. Firstly, door didn’t lock. It closed but you couldn’t ‘double lock’. 2 double beds provided that sunk and rolled together in the middle when using. Linen was clean. Towels smelt unclean. Fridge provided but no water. Lighting in room was poor. 2 bed side lights. 1 main light and 1 bathroom light. Blackout blind provided on window. TV provided as well as small table and a chair. Lack of plug sockets made it challenging to charge phones, cameras etc. Bathroom - old ceiling tiles showing mould. Broken extractor fan. Bath was very old and plastic showed it was well worn. You wouldn’t want a bath! Shower (over bath) was not powerful and was inflexible as couldn’t be removed from wall. Rooms cleaned daily but very slow to get done. General decor lacked any freshness. Rooms very noisy and you were able to hear guests on landing and in rooms adjoining including bathroom flushes/water running. Swimming pool outside, small and un welcoming with fake grass surrounding it. Pool towels provided & seating available. Location was convenient and tram local. Checkout was really poor - had to go and look for reception staff to ensure final bill was settled (5am). For the cost of the hotel and our experience it is not value for money. Hotel is overpriced and was more like a 3* rating. Wouldn’t stay here again or recommend to family/friends visiting.

Greetings, Thank you for taking the time to provide your feedback regarding your recent stay. I regret to learn that your experience did not meet your expectations, particularly concerning the check-in process and the condition of your room. We always strive to ensure our guests receive their rooms promptly, and I apologize for the inconvenience you experienced with the delays and the subsequent room allocation. Your comments about the room's condition have been duly noted; we understand the importance of maintaining a fresh and comfortable environment for our guests. Furthermore, I appreciate your feedback regarding the amenities, such as the bathroom facilities and the noise levels. If at any time you are unsatisfied with either your room or amenities provided, please let the staff know and they will do their best to accommodate your needs! I've passed back your comments to multiple departments as it's clear your guest experience was not to our usual standard as a means of improvement. If there's anything we can do to mitigate your frustrations with your stay or make the next one far more enjoyable, please don't hesitate to contact us! Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

고객 평점 5.0/5

Jang S. H. 가족 - 전체(All) 통지 확인

머무는 동안 아주 편안하였으며 매일매일 방에 청결상태도 만족스러웠음 위치도 좋아서 도보나 대중교통으로 이동하기도 좋았음

Dear Jang S. H., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our location convenient and enjoyed the cleanliness of your room. Thank you again for your glowing review and we look forward to seeing you in the future! Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

고객 평점 4.0/5

Jihyeon C. 커플 - 전체(All) 통지 확인

직원들은 친절하고 숙소가 넓었음.

Greetings Jihyeon, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our staff to be friendly and that you enjoyed the spacious accommodations! We look forward to welcoming you back to the Novotel. Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

고객 평점 3.5/5

Kyung O. J. 가족 - 전체(All) 통지 확인

접근성은 좋았습니다. 하지만 밤 11시쯤 옆방에서 파티를 하고 있었습니다. 너무 시끄러워 컴플레인 하였습니다.

Dear Kyung, Thank you for your feedback regarding your recent stay. We take noise complaints seriously and strive to maintain a peaceful environment for all our guests. Your comments have been noted, and we appreciate your understanding. Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 3,728 리뷰 9.2/10 위치
  • 5,461 리뷰 6.5/10 객실
  • 5,088 리뷰 8.3/10 서비스
  • 141 리뷰 4.6/10 인터넷 가격
  • 1,874 리뷰 6/10 청결도
  • 1,709 리뷰 7.7/10 레스토랑
  • 1,603 리뷰 8.2/10 조식
  • 503 리뷰 8.5/10 음료

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.