Mercure Hotel Garmisch-Partenkirchen 4 stars

Customer review rating (ALL Rating) 4.2/5 620 reviews

Mercure Hotel Garmisch-Partenkirchen - Image 1
Mercure Hotel Garmisch-Partenkirchen - Image 2
Mercure Hotel Garmisch-Partenkirchen - Image 3
Mercure Hotel Garmisch-Partenkirchen - Image 4

Description

Hotel extras

  • Spacious restaurant in Bavarian style

  • Quiet beer garden with a panoramic view of the Alps

  • Hotel multimedia studio

  • Leisure area with swimming pool, sauna, massage and steam bath

  • Located directly on the historic Ludwigstrasse

Our accommodation(s)

Hotel location

Mercure Hotel Garmisch-Partenkirchen

Mittenwalder Str. 2
82467 GARMISCH-PARTENKIRCHEN
Germany

GPS:47.491116, 11.112724

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ALT PARTENKIRCHEN

The cozy Alt-Partenkirchen restaurant is the right place to replenish with Bavarian delicacies. Every day, there are various tasty treats from the region, which are also served in the beer garden.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  620 reviews

TripAdvisor Rating  3.5/5  918 reviews

Complain Review

TripAdvisor rating 1.0/5

Sulaiman A TripAdvisor review

Dear Mercure Hotel Garmisch-Partenkirchen Management, I am writing to bring to your attention an unfortunate issue that occurred during my recent visit to your hotel 25 Jun 2024 (midnight) . My friends and I arrived in Garmisch late at night, and we approached your front desk in hopes of securing two rooms for the night. Upon arrival, we respectfully inquired about room rates and the possibility of any available discounts. Unfortunately, the receptionist took an unexpected turn. The receptionist on duty responded not only with a refusal but also raised their voice and rudely demanded that we leave the hotel. This reaction was both surprising and disappointing, especially considering the late hour and our polite approach. I am compelled to communicate this to you not out of grievance but in the hopes that this may be an isolated issue not reflective of the hotel's standards. Garmisch-Partenkirchen, being renowned for its hospitality, and this being our first visit, it was disheartening to face such a reception. I believe in constructive feedback and hope that this incident will be investigated to prevent future occurrences that could tarnish the reputation of your esteemed hotel. Thank you.

Dear Guest, Thank you very much for taking the time to write a report about our hotel and our service, because it is very important for us to find out what guests think about our hotel. This is the only way we are able to maintain our service offering at a consistently high level and to correct any errors and deficiencies immediately. We are very sorry to read that we did not manage to meet your expectations this time and you can be assured that we will follow up on your comments in detail, as our greatest goal is to offer our guests an all-round pleasant stay. We would be very happy if you would consider us again for your next stay in Garmisch-Partenkirchen. Best regards Eva Binder General Manager

Good location

Customer review rating 3.5/5

Armands Families - Confirmed reviews ALL

Good place, very close to the pedestrian street. Very friendly staff. The hotel itself is good, but morally and design-wise outdated. The rooms are very hot in hot weather because there are no air conditioners. Convenient parking.

Dear Armands, We very much appreciate your comments regarding your stay at the Mercure Hotel Garmisch Partenkirchen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva Binder General Manager

Good room and Good breakfast

Customer review rating 4.0/5

Henrik N. Families - Confirmed reviews ALL

Good room and a good breakfast

Dear Henrik N., We very much appreciate your comments regarding your stay at the Mercure Hotel Garmisch Partenkirchen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva Binder General Manager

Conveniently located near stores and restaurants

Customer review rating 4.5/5

Lmorris Business - Confirmed reviews ALL

I would like to state that while computer usage is a great way to communicate, it should not be the only way of contacting the hotel (I.E no telephone contact possible). I was trying to change my reservation and ended up having to drive from my place of TDY to the hotel in order to contact the hotel and make the change.

Dear LMorris, We very much appreciate your comments regarding your stay at the Mercure Hotel Garmisch Partenkirchen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva Binder General Manager

.

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Clean hotel, good location with car, breakfast was nice

Dear Wendy M., We very much appreciate your comments regarding your stay at the Mercure Hotel Garmisch Partenkirchen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva Binder General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 412 reviews 8.8/10 Location
  • 802 reviews 6.7/10 Room
  • 646 reviews 7.7/10 Service
  • 574 reviews 9.1/10 Breakfast
  • 325 reviews 4.1/10 Comfort
  • 292 reviews 7.3/10 Cleanliness
  • 134 reviews 5.7/10 Amenities

Powered by Trustyou

Our other establishments nearby

ibis Innsbruck 3 stars

Customer review rating (ALL Rating) 4.4/5 (902 reviews)

At 33.338 km

See the hotel
All our hotels in Garmisch-Partenkirchen