Mercure Hotel Garmisch-Partenkirchen 4 stars

Customer review rating (ALL Rating) 4.1/5 741 reviews

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Mercure Hotel Garmisch-Partenkirchen - Image 1
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Mercure Hotel Garmisch-Partenkirchen - Image 4
Mittenwalder Str. 2, 82467 GARMISCH-PARTENKIRCHEN, Germany

Description

Hotel extras

  • Spacious restaurant in Bavarian style

  • Quiet beer garden with a panoramic view of the Alps

  • Hotel multimedia studio

  • Leisure area with swimming pool, sauna, massage and steam bath

  • Located directly on the historic Ludwigstrasse

Our accommodation(s)

Hotel location

Mercure Hotel Garmisch-Partenkirchen

Mittenwalder Str. 2
82467 GARMISCH-PARTENKIRCHEN
Germany

GPS:47.491116, 11.112724

Telephone
Fax +49 8821 74268

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ALT PARTENKIRCHEN

The cozy Alt-Partenkirchen restaurant is the right place to replenish with Bavarian delicacies. Every day, there are various tasty treats from the region, which are also served in the beer garden.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  741 reviews

TripAdvisor Rating  3.5/5  957 reviews

Customer review rating 4.5/5

Miodrag R. Couples - Confirmed reviews ALL

Lovely overnight stay

Customer review rating 1.5/5

Xytiz S. Families - Confirmed reviews ALL

We stayed 21–26 Oct 2025 in rooms 137 & 139. The front-desk team were consistently polite and seemed to be trying their best, but the basics fell short and I wasn’t contacted despite raising issues during the stay and by email. Reaching anyone by phone was impossible—calls from the room went unanswered each day. Housekeeping was a concern: the hotel doesn’t appear to have double blankets; we were managing with a double bedsheet, but that one remaining sheet was removed, and a dirty glass with soiled utensils was left in the bathroom. We asked for cleaning late afternoon on a particular day but despite asking twice, it did not happen. The wellness area opens only from 15:00, which limits use, and the “fitness center” is extremely limited and tired for a Mercure. Overall, this didn’t meet brand expectations. My suggestions: ensure phones are staffed and answered, tighten housekeeping SOPs (no dirty items left; don’t remove guest bedding in use), stock proper double blankets, and review staffing/management so follow-ups actually happen. I appreciate the courteous front-desk team, but the property feels understaffed or poorly managed.

Beautiful setting, let down by maintenance, housekeeping, and lack of follow-up

TripAdvisor rating 3.0/5

xytizs TripAdvisor review

We stayed 21–26 Oct. The front-desk team were consistently polite and clearly trying, but the experience didn’t live up to the Mercure brand. First, getting help was nearly impossible: nobody picks up the phone. We tried calling every single day from the rooms and couldn’t reach anyone. When issues did get reported in person and later by email, nobody ever got back to us. Housekeeping was a letdown. We asked for cleaning in the late afternoon, but it didnt happen. We asked for a double blanket and were told none exists in the hotel. We made do with a double bedsheet—until housekeeping took away the one remaining sheet we were using. On top of that, they left a dirty glass inside the bathroom with soiled utensils placed inside the glass. It’s hard to feel comfortable after that. The wellness timing also isn’t guest-friendly (sauna from 15:00 only), and the so-called “fitness center” feels like an overreach—more a corner with a couple of tired machines than anything resembling a gym. For the rate and the brand, expectations are higher. Overall, no call-backs despite complaints, phones that never get answered, and underwhelming housekeeping made this stay disappointing. I don’t fault the people at the desk—they’re doing their best—but the place feels understaffed or poorly managed. With better staffing, basic inventory (like proper double blankets), and actual follow-through on guest feedback, this hotel could match its location. As it stands, it doesn’t.

Dear guest, Thank you for sharing your experience. We are truly sorry that your stay did not meet your expectations. Please be assured that we take your comments seriously and are addressing the issues you mentioned with housekeeping, staffing, and follow-up procedures. Regarding the sauna, it opens from 3:00 PM as most guests enjoy exploring Garmisch-Partenkirchen earlier in the day, but we are always happy to accommodate individual requests. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to provide a better experience in the future. Kind regards, Eva Binder Direktorin

Customer review rating 4.5/5

Daniel K. Couples - Confirmed reviews ALL

Spent one night in an accessible room and was thoroughly impressed! The room was spacious, well-designed, and perfectly equipped for accessibility needs. Great location, comfortable bed although small, and spotless facilities. Highly recommend!

Dear Mr. K., Thank you very much for your wonderful feedback! We are delighted to hear that you had such a pleasant stay with us and that our accessible room met your expectations in terms of comfort, design, and functionality. It’s great to know that you appreciated the cleanliness, the convenient location, and our breakfast as well. Feedback like yours means a lot to our team and motivates us to continuously provide a welcoming and comfortable experience for all our guests. We truly hope to welcome you back to Garmisch-Partenkirchen soon – it would be a pleasure to host you again. Warm regards, Eva Binder General Manager – Mercure Hotel Garmisch-Partenkirchen

Customer review rating 4.5/5

Mehernosh M. Families - Confirmed reviews ALL

It was a pleasant stay, Olena at the front desk was really very helpful she went out her way to explain us all things we can enjoy around Garmisch and I am very thankful to her. She even booked us a place in one of the beer gardens just behind the hotel. Will definitely come back someday

Dear Mr. M., Thank you very much for your wonderful feedback and for taking the time to share your experience with us. We are truly delighted to hear that you enjoyed your stay and that Olena made such a positive impression on you. She will be thrilled to receive your kind words – we are very proud to have her on our team. We also appreciate your helpful remark regarding the vegetarian options at breakfast. We are continuously reviewing our buffet selection and will take your feedback into account to make future stays even more enjoyable. It would be our pleasure to welcome you and your family back to Garmisch-Partenkirchen someday – perhaps for a longer visit to explore even more of our beautiful surroundings. Warm regards from the Bavarian Alps, Eva Binder General Manager – Mercure Hotel Garmisch-Partenkirchen

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Other web-users rate our hotel

  • 464 reviews 8.1/10 Location
  • 861 reviews 6.5/10 Room
  • 668 reviews 7/10 Service
  • 8 reviews 8.4/10 WiFi
  • 574 reviews 8.7/10 Breakfast
  • 347 reviews 3.8/10 Comfort
  • 300 reviews 6/10 Food
  • 298 reviews 6.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.