Mercure Hotel Garmisch-Partenkirchen

Mercure Hotel Garmisch-Partenkirchen 4 stars

Customer review rating (ALL Rating) 3.8/5 119 reviews

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Description

Hotel extras

  • Spacious restaurant in Bavarian style

  • Quiet beer garden with a panoramic view of the Alps

  • Hotel multimedia studio

  • Leisure area with swimming pool, sauna, massage and steam bath

  • Located on the historic Ludwigstrasse

ALLSAFE approved hotel

Hotel location

Mercure Hotel Garmisch-Partenkirchen

Mittenwalder Str. 2
82467 GARMISCH-PARTENKIRCHEN
Germany

Telephone +49 8821 7560

Fax +49 8821 74268
  • By plane

    AUGSBURG At 149.99km / 93.21 miles

  • By plane

    KRANEBITTEN At 60km / 37.29 miles

  • By plane

    MUNICH ERDING At 130.01km / 80.79 miles

  • By train

    GARMISCH PARTENKIRCHEN At 1.7km / 1.06 miles

GPS:47.491116, 11.112724

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ALT-PARTENKIRCHEN

The cozy Alt-Partenkirchen restaurant is just the place to get your strength up with delicious Bavarian cuisine. Between 6.30am and 10pm every day, regional delicacies are served on the outdoor terrace.

Our accommodation(s)

At the 4-star Mercure Hotel Garmisch-Partenkirchen, you can choose between Standard Rooms with a single bed, two single beds, double bed or queen-size bed. The Privilege Rooms are equipped with a queen-size bed and Junior Suites with a double bed. We have a room available for guests with reduced mobility. All 117 rooms have WIFI access. Two children aged up to 12 may sleep in their parents' room free of charge. Your pet is also welcome (charge of EUR 11/night).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  119 reviews

TripAdvisor Rating  3.5/5  893 reviews

Nice Stay

Customer review rating 3.5/5

Bryan Couples - Confirmed reviews ALL

Overall a great stay. The staff were accommodating and very friendly. The building was a bit warm through out but opening the windows in our room helped.

Dear Bryan W., We very much appreciate your comments regarding your stay at the Mercure Hotel Garmisch Partenkirchen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva Binder General Manager

Overpriced

Customer review rating 1.0/5

Anonymous Families - Confirmed reviews ALL

Hot bedroom. Steam room out of commission. Sauna only open from 3pm. Buffet dinner of poor quality. Breakfast was good though. Wanted to upgrade to a suite at the last minute, but no flexibility on price

Dear Suboda W., Thank you for taking the time to tell us about your experience at the Mercure Hotel Garmisch Partenkirchen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eva Binder General Manager

Overall good

Customer review rating 3.5/5

Christian Couples - Confirmed reviews ALL

Good room (thanks for the upgrade), treatment very appreciated! But: Dry air, window was open then but still Bad bedding(mattress should be replaced) overall slept very bad and not long Breakfast: good Staff : very kind and helpful

Lieber Christian K., wir freuen uns sehr, dass Ihnen Ihr Upgrading gefallen hat und möchten uns dafür entschuldigen, dass wir die Erwartungen an die Matratze nicht erfüllt haben. Dem werde ich umgehend nachgehen. Generell freue ich mich Ihnen mitteilen zu dürfen, dass wir derzeit dabei sind unsere Zimmer von Grund auf neu zu gestalten. Die ersten Musterzimmer sind bereits gefertigt, im 1. Stock werden wir ab Ende April über 39 komplett neu gestaltete Badezimmer verfügen und wir hoffen sehr, dass wir bereits Ende dieses Jahres mit 117 komplett neuen Zimmern unsere Gäste verwöhnen dürfen. Beste Grüße und Ihnen und Ihrer Familie ein frohes Osterfest, Ihre Eva Binder General Manager

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

The breakfast is great with many options.

Dear Masaru E., We very much appreciate your comments regarding your stay at the Mercure Hotel Garmisch Partenkirchen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva Binder General Manager

Far to be a 4 star hotel

TripAdvisor rating 2.0/5

marcochiusole TripAdvisor review

Old building and poor restourant but what is not acceptable is the heating always on, that force us to sleep with windows open in February and still it was hot. In 2022 this is simply not acceptable. The only place that was cold was the pool…..

Good Evening marcochiusole, Thank you so much for touching base! It is most concerning to read about your experience, please rest assured I have shared your concerns with our Maintenance team. Thank you so much for letting us know and we hope to have the opportunity to welcome you back for a better experience. We wish you safest of travels. Sincere regards, The Team at Mercure

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