Mercure Hotel Garmisch-Partenkirchen 4 stars

Customer review rating (ALL Rating) 4.0/5 470 reviews

Mercure Hotel Garmisch-Partenkirchen - Image 1
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Mercure Hotel Garmisch-Partenkirchen - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • Spacious restaurant in Bavarian style

  • Quiet beer garden with a panoramic view of the Alps

  • Hotel multimedia studio

  • Leisure area with swimming pool, sauna, massage and steam bath

  • Located directly on the historic Ludwigstrasse

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Mercure Hotel Garmisch-Partenkirchen

Mittenwalder Str. 2
82467 GARMISCH-PARTENKIRCHEN
Germany

GPS:47.491116, 11.112724

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ALT PARTENKIRCHEN

The cozy Alt-Partenkirchen restaurant is the right place to replenish with Bavarian delicacies. Every day, there are various tasty treats from the region, which are also served in the beer garden.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  470 reviews

TripAdvisor Rating  3.5/5  906 reviews

Very good

Customer review rating 4.0/5

Barry T. Couples - Confirmed reviews ALL

Very good

Dear Barry T., We very much appreciate your comments regarding your stay at the Mercure Hotel Garmisch Partenkirchen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva Binder General Manager

Impressive property and good location

Customer review rating 4.0/5

Karan Families - Confirmed reviews ALL

Impressive property and good location ...well connected through Public Transport. I would recommend for family with kids.

Dear Karan, We very much appreciate your comments regarding your stay at the Mercure Hotel Garmisch Partenkirchen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva Binder General Manager

too hot.global warming needs to be considered

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

invest money and install minisplits A/C

Dear Antonio M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Garmisch Partenkirchen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and find solutions for the hot time period. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eva Binder General Manager

Something of a tourist trap - there will be better places to stay locally

Customer review rating 2.5/5

Andy Families - Confirmed reviews ALL

The Partenkirchen Mercure has a great location, within walking distance of the main street of Partenkirchen and slightly further to the central area of Garmisch. Being in the middle of the German alps is a very special location. Room - We had an "updated" room which was reasonable, but far from impressive. Lighting in the room was very poor as all the main lights are on a single switch and it's not possible to isolate individual lights which isn't helpful for family usage. One light near the window is mounted so low that i knocked it several times, and has a very bright bulb which means the room lights are practically useless. The lock on the door kept jamming. The space was fairly cramped to get alongside the bed, although the bed was at least comfortable. We were greeted with a "complimentary" partly consumed bottle of mineral water. My son dropped a toy under the bed at one point and on retrieval it was very dusty. There are many surfaces in the rooms which don't appear to be cleaned. The bathroom is probably the best part of the room, although the shower sometimes starts dribbling randomly after usage. Facilities - We used the pool area a few times and this is a good facility. If you are arriving by car, bear in mind that there is not enough parking to adequately serve the hotel and you will be charged the statutory 8 Euros even if you have to park on the street (as we did for several nights). We were also charged for the Tourist Tax despite never having received or been advised about the Guest Cards which would have offered savings on some local attractions and free transport on the local buses. The hotel seems very happy to charge for these things regardless of whether they can provide them. I would have queried some of these aspects on checkout, but the "system wasn't working" and a full receipt was not provided until the email copy arrived after we had left. There is an almost perpetual queue of people at reception, so addressing issues isn't particularly easy. Breakfast - The breakfast buffet is good with a wide range of hot and cold options which vary somewhat from day to day. Despite the notices in the lifts advising when it is busiest, it tends to be busier earlier in the service. Overall - it's expensive, not particularly clean and has a lot of faults.

Dear Andrew F., Thank you for taking the time to reach out. I have updated your profile so on your next visit we can ensure you receive a room more to your preference. We wish you safest of travels until then. Sincerely, Eva Binder General Manager

Great location, clean and modern rooms

Customer review rating 4.5/5

Alexh Families - Confirmed reviews ALL

Great location, clean and modern rooms, great welcome and service from Ada at the reception

Dear Alexander H., We very much appreciate your comments regarding your stay at the Mercure Hotel Garmisch Partenkirchen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva Binder General Manager

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Other web-users rate our hotel

  • 332 reviews 8.6/10 Location
  • 637 reviews 6.4/10 Room
  • 546 reviews 7.6/10 Service
  • 6 reviews 6.8/10 WiFi
  • 454 reviews 9.1/10 Breakfast
  • 261 reviews 3.7/10 Comfort
  • 245 reviews 6.3/10 Vibe
  • 220 reviews 6.8/10 Cleanliness

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