Mercure Hotel Garmisch-Partenkirchen 4 stars

We enjoyed our stay at this Mercure hotel from the check-in to the check-out and everything in between. Friendly staff and clean room with good amenities. Received our free drink voucher and ventured to the bar for a refreshing beer after a long drive. Checked for the bar-person and were told by a staff member that the lady on duty was busy with a phone call and that she would arrive soon. Once she arrive we did not even get a "guten Tag" nor a smile. What a shame considering the hotel and all the other stafff members were so friendly and professional.

This hotel needs a check from mercure corporate. Severely understaffed and overworked individuals--rooms need help. Dirty carpet. dirty bathrooms. Not what I've seen before at this hotel chain. Seems like limited funds are being put into Staff and upkeep. Breakfast-Awesome. Staff- Awesome and trying there best. Who owns this place--because you are failing. Will be staying at other hotels in the area on return.

Positive is the good breakfast and the nice swimming pool. The rooms however are too small for 4 persons. The bathroom is called VIP, this is really crazy as it is very small and outdated. We gave our comment already during our stay but it did not really help.

Hotel that advices as a 4 star hotel, but with a wifi that is not good enough for a 2 star hotel. The procedure to connect to the wifi, as given us by the reception did not work. We had to try another procedure, that only gave us connection for exactly 24 hours. We were expecting a minibar as well, but we got an empy refrigerator we were lucky that the weather wasn't that good, because there was no airco (in a 4 star hotel)

I stayed in Mercury Garmisch-Partenkirchen on our way to Italy. It was a very nice, clean hotel. Rooms were big (also thanks to the free upgrade). Breakfast was excellent, with lots of variation. The hotel staff was very friendly and helpful

Relaxing and easy.

We greatly enjoyed our overnight and would have liked to have stayed longer.

The Mercure Hotel is in an ugly building built in the 1970s/early 80s. The exterior design detracts from the lovely surroundings. Staff is friendly. Standard rooms are comfortable in size with traditional decor which is probably popular with foreign tourists on package tours. The bathrooms are small and dated, featuring hard to step in bathtubs! The mattresses continue to be too soft... The Mercure Brand should consider replacing these weak mattresses with the Ibis brand’s new mattresses and pillows which offer a far superior sleeping experience. The rooms have flatscreen Televisions and coffee/tea making service. The property offers a traditional beer stube/ restaurant with indoor and an outdoor garden seating area. Overall, a very average property ok for a few nights stay, lacking contemporary design and long overdue for upgrades.

We were thoroughly awed when we first arrive at the hotel. The views out of the window was just gorgeous with snow-capped mountains all around us. It was only a few hundred metres from the Partenkirchen town centre, another plus point. Service was good and the rooms were spacious and comfortable. Our only grouse is, the bathroom is just too tiny.

Stopped at the Mericure for a one night stay. Check in was quick and efficient with a friendly staff. The room was old and dated, worn mattress and pillow. The room door didn’t fit and had a gap at the top you could see thru. The security lock wouldn’t even lock the door fit so badly.

Overall ok. The hotel needs a renovation. Breakfast was fine, not great.

Nice stay,nothing changed from last year stay,except pool water is warmer and we did appreciate the change

Easy check in, restaurant staff is extremely slow. Room was very dated. Towel rack and shower head holder loose. Mattress very worn.

Rooms are updated, clean and stuff is welcoming so all together it was great time.

This stay was my second time here. At first I was given one of those Disabled" rooms much to my disliking and upon complaint was given a regular room - much better. Nothing terribly bad about the room I was given as I can't remember a thing. What I do remember is the breakfast buffet being broken down early and a rude woman chastising a female guest that she only had 5 minutes to eat. I just do not understand this impetuous nature.