Mercure Hotel Garmisch-Partenkirchen 4 stars

Hotel that advices as a 4 star hotel, but with a wifi that is not good enough for a 2 star hotel. The procedure to connect to the wifi, as given us by the reception did not work. We had to try another procedure, that only gave us connection for exactly 24 hours. We were expecting a minibar as well, but we got an empy refrigerator we were lucky that the weather wasn't that good, because there was no airco (in a 4 star hotel)

I stayed in Mercury Garmisch-Partenkirchen on our way to Italy. It was a very nice, clean hotel. Rooms were big (also thanks to the free upgrade). Breakfast was excellent, with lots of variation. The hotel staff was very friendly and helpful

Relaxing and easy.

We greatly enjoyed our overnight and would have liked to have stayed longer.

The Mercure Hotel is in an ugly building built in the 1970s/early 80s. The exterior design detracts from the lovely surroundings. Staff is friendly. Standard rooms are comfortable in size with traditional decor which is probably popular with foreign tourists on package tours. The bathrooms are small and dated, featuring hard to step in bathtubs! The mattresses continue to be too soft... The Mercure Brand should consider replacing these weak mattresses with the Ibis brand’s new mattresses and pillows which offer a far superior sleeping experience. The rooms have flatscreen Televisions and coffee/tea making service. The property offers a traditional beer stube/ restaurant with indoor and an outdoor garden seating area. Overall, a very average property ok for a few nights stay, lacking contemporary design and long overdue for upgrades.

We were thoroughly awed when we first arrive at the hotel. The views out of the window was just gorgeous with snow-capped mountains all around us. It was only a few hundred metres from the Partenkirchen town centre, another plus point. Service was good and the rooms were spacious and comfortable. Our only grouse is, the bathroom is just too tiny.

Stopped at the Mericure for a one night stay. Check in was quick and efficient with a friendly staff. The room was old and dated, worn mattress and pillow. The room door didn’t fit and had a gap at the top you could see thru. The security lock wouldn’t even lock the door fit so badly.

Overall ok. The hotel needs a renovation. Breakfast was fine, not great.

Nice stay,nothing changed from last year stay,except pool water is warmer and we did appreciate the change

Easy check in, restaurant staff is extremely slow. Room was very dated. Towel rack and shower head holder loose. Mattress very worn.

Rooms are updated, clean and stuff is welcoming so all together it was great time.

This stay was my second time here. At first I was given one of those Disabled" rooms much to my disliking and upon complaint was given a regular room - much better. Nothing terribly bad about the room I was given as I can't remember a thing. What I do remember is the breakfast buffet being broken down early and a rude woman chastising a female guest that she only had 5 minutes to eat. I just do not understand this impetuous nature.

Very comfortable hotel with good location

There were multiple points where the hotel management disappointed us during our stay: We had to change one of the room we were staying in twice during the stay. First issue was the malfunctioning radiator. When we reported this, the hotel refused to give us a new room and insisted that it will get repaired the next day and provided us with a electric heater (which was extremely loud). On the second day they insisted that the radiator was fixed, which it wasn't. Then the toilet broke down, and the called the engineers who were unable to fix it. After all this we were moved to another room. We asked the hotel to make sure that everything was working in the new room before we made to move. Upon moving to the new room we realised that the lights were not working! We were then moved to another room! We asked the reception to make a reservation in the nearby restaurant. after 20 minutes they told us that the restaurant was fully booked. We rang the restaurant straight away after this and we managed to book a table! This is an extremely poor way of getting the hotel customers to dine in the hotel's restaurant. On top of all this, the rooms are super dated and are in need of a serious redecoration. The standard of the rooms were seriously over priced for the money we had payed. We had stayed at Four Seasons Hotel in Munich for almost the same price! Mistakes can happen, units can malfunction, things can go wrong, however what's important for us is to see how the hotel deals with such issues and compensates their customers in order to keep them happy. And for a hotel chain such as Mercury, with such high reputation and global recognition, the way the hotel team dealt with the problems we face, was simply not acceptable and we weren't even offered a compensation. They seemed to think that all of the problems listed above were normal.. If so, then clearly the standards of this hotel have clearly dropped. We will make sure not to book ever again!

After missing a year coming to this hotel due to illness,we were very welcome from all members of staff at this hotel. Food was up to a very good standard, rooms were very clean and again staff very helpful. We love coming to this hotel,and have booked again in summer 2019. Thanks again to all the staff. From Linda and S.