Mercure Hotel Stuttgart Sindelfingen an der Messe 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.4/5 1.081 görüş

En iyi fiyat
garantisi
Mercure Hotel Stuttgart Sindelfingen an der Messe - Image 1
Mercure Hotel Stuttgart Sindelfingen an der Messe - Image 2
Mercure Hotel Stuttgart Sindelfingen an der Messe - Image 3
Mercure Hotel Stuttgart Sindelfingen an der Messe - Image 4
Schwertstr. 65, -, -, 71065 SINDELFINGEN, Germany

Açıklama

Otel ekstraları

  • Green Key-certified hotel

  • 186 spacious guest rooms

  • Rustic cozy wine bar with terrace

  • Indoor pool

  • Only 500m from the motorway exit A81 Sindelfingen-Ost

Konaklama olanaklarımız

Otelin konumu

Mercure Hotel Stuttgart Sindelfingen an der Messe

Schwertstr. 65, -, -
71065 SINDELFINGEN
Germany

GPS:48.704585, 9.039484

Telefon
Faks +49 7031 6196888

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Restoran
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.4/5  1.081 görüş

TripAdvisor Derecesi  4.0/5  575 görüş

Room not cleaned / refused to stay / Refound requested

Tripadvisor puanı 1.0/5

GoPlaces157974 TripAdvisor onaylı yorum

Upon arrival at midnight, the room was neither prepared nor cleaned (towels on the floor, empty bottles, old glasses…) No other room available and no alternate solution proposed. We declined the room BUT hotel processed payment. Asking for refound, no reply !

Never again

Tripadvisor puanı 2.0/5

767dariat Aileler - TripAdvisor onaylı yorum

We were very disappointed with this hotel. Check-in was possible from 3 PM, but at 3:45 PM, they informed us that no baby bed was available for our two-year-old, despite our request when booking. By this time, it was already too late to cancel our reservation. If you're traveling with kids and want comfort, avoid this hotel. Management doesn’t seem to have enough baby beds. Also, the coffee machine in our room was dirty with old, used capsules and was leaking. Overall, a very poor experience

Dreadful. Checked out after 1 day

Tripadvisor puanı 1.0/5

Mike G TripAdvisor onaylı yorum

I booked a 2 night stay, and my email confirmation said it was "Long stay - bed & breakfast" I drove 200km to the hotel, was met with a 10-minute queue at reception (Friday evening check-ins), and was then happily told that my "Bed & breakfast" rate, errr, doesn't include breakfast. And she wanted to know which website I'd booked the hotel with ? Errr, your own website.... Basically, the Accor website itself is misleading. In the T&Cs popup for the "Stay longer and save - Bed & breakfast" rate, it says "The longer you stay, the more you save, daily breakfast included"... but further down on the same webpage, "** Breakfast not included", and says it would cost 25 Euros per night. I went for dinner in the bar/restaurant, but it seemed to have a very limited selection. A few flamkuchens, pasta, a speghetti carbonara, or Zürcher Geschnetzeltes (which actually wasn't bad) and that was it. There's a fridge opposite reception with some soft drinks, beers, etc, so you can buy a few bits there. There's a shopping centre 6-7 minutes walk away. My hotel room itself was soul-less. Immaculately clean, fairly good size, but yes, I do miss the Pullman rooms. It looks like my room used to have a fridge in it, but it was removed, and now just the ventilation holes remain. I did get a bottle of water, a Nespresso coffee machine (and capsules) & a kettle. It's hard to describe, but it's like staying in an office block, rather than spoiling yourself with a hotel stay (does that make sense?) However, it does have air conditioning which seems to work okay, but it's loud. The sound proofing was excellent, I was next to the road, but I heard almost nothing. Just, don't ever bring a date here. You might not get a second date, if you do... I can't comment on the Pool or Spa area as the place was always full of kids. And, 8.50pm on a Friday evening, reception was packed again, with lots of families waiting to check in. For English readers, this place is more like a Travelodge than a Premier Inn. Oh, and whilst writing this review, at 10.10pm, all the electricity in my room went off for about 10 minutes. And then it was fine again. Apparently, one of the other rooms on my floor blew their fuse, so all the rooms lost power for a while. Good luck, if you're coming here with children. Would I recommend this place ? Short answer: No, never. I actually paid for 2 nights, and checked out after the 1st day. The receptionist didn't even notice, nor tell me that I had 30-Euros of food/drinks on my bill to pay, I had to come back into the hotel, and tell her that. Oh, and after sending two emails to reception, they did allow me to have breakfast for free. I was there at 6.40am, and even by then, the warm food was miserable and lukewarm. Definitely not worth 25 Euros per day. I drove home trying to think of anything positive to say about this hotel, but I drew a blank. Avoid.

Extremely professional

Tripadvisor puanı 4.0/5

Matteo Carlo C Aileler - TripAdvisor onaylı yorum

We had a problem with the reservation due to the travel agency, they were able to solve everything quickly, effectively and with extreme gentleness. The rooms were clean and comfortable, the swimming pool correctly managed, and the sauna well organized. The breakfast was great (extremely appreciated by children), and the beer, before going to sleep, was good.

Dear Matteo Carlo C, Thank you for taking the time to share your feedback and wonderful experience with our Mercure Hotel Stuttgart Sindelfingen an der Messe. We are delighted to know that our staff went above and beyond to solve the issue efficiently and courteously. It's also wonderful to hear that our rooms were comfortable, the swimming pool and sauna were both managed correctly, the breakfast was a hit with children, and you even had an enjoyable beer before bed. At Mercure Hotel Stuttgart Sindelfingen an der Messe, we strive to provide excellent service with a focus on providing comfort, convenience, and relaxation for all our guests. Your kind words are greatly appreciated and we are thrilled that we could make your stay memorable. We hope you will visit us again soon! Kind regards from Sindelfingen Dario Tolksdorf General Manager

Well deserved 1 star hotel!

Tripadvisor puanı 1.0/5

MichelleNg1992 İş - TripAdvisor onaylı yorum

I had a 1.5 weeks stay with this hotel. Customer service pretty mediocre. I would definitely not recommend for long stay. Some of the unpleasant experiences include: 1. I was told that the laundry service provided is the same day collection service. However, they are only back to me three days later. Part of the delay was due to hotel staff’s failure to check return laundry. 2. Blackout “three” times while I was in my room resting and having dinner. No electricity during the period and hotel staff failed to notify me (which I have requested for over the phone) once the blackout was over. Do not expect any services or support from the hotel staff just like any 1 star hotels. You are pretty much on your own.

Dear MichelleNg1992, Thank you for your feedback on your stay. There seem to be many points where we should check again how this could have happened. Please accept our apologies for this inconvenience. We are hosts and that out of conviction, however, we are also human and mistakes happen, even if we would have liked to avoid them. We are very sorry that you could not remember us positively and would nevertheless be pleased to welcome you again in our house to show that we can do this better. Kind regards from Sindelfingen

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Yakınlardaki diğer tesislerimiz

Sindelfingen şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.