Novotel Canberra 4,5 estrelas

Nota clientes Avis (Classificação ALL) 3.9/5 3.234 comentários

Novotel Canberra - Image 1
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Descrição

Extras do hotel

  • A 1 km do lago, a 3 km do Parlamento

  • Imensos restaurantes e bares nas proximidades

  • WiFi, amplo espaço de trabalho, TV por cabo de ecrã plano

  • Bebidas e snacks durante todo o dia no elegante bar

  • Centro de fitness, spa, sauna, espaços para eventos

As nossas opções de alojamento

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Localização do hotel

Novotel Canberra

65 Northbourne Avenue
2601 CANBERRA
Austrália

GPS:-35.27799, 149.128986

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos

FIRST EDITION

Refeições durante todo o dia disponíveis, das 10:30 até tarde, no Ambrae Bar and Pantry. Serviço de quartos no Novotel Canberra disponível 24 horas por dia com opções saudáveis disponíveis.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

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Classificação ALL  3.9/5  3.234 comentários

Classificação do TripAdvisor  3.5/5  4.002 comentários

Outstanding

Nota Tripadvisor 5.0/5

Dean R Avaliação com certificação TripAdvisor

The beds were amazing, so soft and comfortable. The Staff were amazing, the front desk were always happy to give any help they could. The restaurant team gave an amazing experience and the housekeeping team were incredibly professional when cleaning my room. Cannot wait to stay again!

Dear DeanrH805kn, Thank you for choosing to stay with us at Novotel Canberra. We are thrilled to hear that your recent experience with us was outstanding. It is fantastic to hear that you found our beds very comfortable and our team both amazing and professional. This feedback will be shared and celebrated with the whole team. We look forward to warmly welcoming you back on your next visit to the Nation's Capital. Sincerely, Jessica James General Manager

Lively neighborhood

Nota Tripadvisor 5.0/5

SteveAntpitta Avaliação com certificação TripAdvisor

We stayed here when our flight was diverted to Canberra. The desk clerk handled the rush of displaced passengers sent here well. The rooms were very comfortable. The location is in a lively area, convenient to restaurants and a hopping nightlife..

Dear SteveAntpitta, It is great to hear that you enjoyed your time at our property and in Canberra even if that was not your original plans. We are thrilled to hear that our front office team were able to quickly assist and that our central location suited your needs. We hope to warmly welcome you back on your next visit to the Nation's Capital and appreciate you taking the time to provide us with this review. Sincerely, Jessica James General Manager

Not at Novotel standards

Nota Tripadvisor 3.0/5

Anthony H Negócios - Avaliação com certificação TripAdvisor

I stayed at the Novotel Brisbane 5 days ago, and the Novotel Canberra this week, these two properties are polar opposites when it comes to experience/inclusions/value for money, with the Novotel Canberra a 3 star motel compared to the 4.5 star Novotel Brisbane - I was shocked at how the experience could vary so much within the same brand. Comparison between the two: Novotel Canberra - (NC) Novotel Brisbane - (NB) 1. Room service: NB: Full room service was available NC: It states its available from 4pm. I requested food at 5pm, "sorry sir, the kitchen doesn't open til 5.30pm". Ugh 2. Minibar NB: Fully stocked minibar replenished daily. NC: No minibar on offer whatsoever, nothing... 3. Coffee NB: Barista coffee is served standard with breakfast each morning. NC: Barista coffee only available at an additional charge, even when breakfast is included. 4. Breakfast NB: Eggs anyway you like, omelette, poached, sunny side up, whatever - just ask. NC: I requested an omelette, "that'll be an additional cost on top of what you've already paid for breakfast". Are you serious!? What's the point of paying for breakfast?? 5. Drinks Asked front desk at 11pm for a can of soft drink and charge it to my room. "We have no drinks as the bar is closed". They could not even get a can that could be fetched from the fridge and charge it to the room. So with no minibar, and nothing available for purchase - uber delivery came in handy. 6. Pre-ordering NB: Inroom card to pre-order breakfast for delivery, just fill in and leave it outside at night. NC: No such thing exists Gerneral stuff: Im 5ft 8 and the shower head was 1cm off the top of my head, hate to have been any taller. Shower over bath too so avoid if you have mobility issues. Stained curtains, chipped cupboards, room carpet filthy and in desperate need of replacing. The only saving grace here is location (however there are plenty of other properties in the same location so you have choice), and all staff were friendly. Avoid if you want 3 star or above. Stay if you're ok with motel style, lack of services, lack of amenities and wanting to pay for extras that should already be included. Hot tip: Canberra accom can book out well in advance, especially if parliament is sitting. Make sure to book as far in advance as you can to avoid disappointment.

Dear Anthony, Thank you for staying with us at Novotel Canberra. We are very sorry to hear that your recent experience with us did not meet your expectations. We appreciate you taking the time to provide us with this detailed feedback and comparison with Novotel Brisbane. We are currently reviewing many of our services including breakfast offering, mini bar and room service and will be making changes and improvements in the coming months. We will investigate with our front office team on why a drink was not offered, this is not our usual service standards and we sincerely apologise for the inconvenience this caused. It is our hope that we get the opportunity to better serve you in the near future. Sincerely, Jessica James General Manager

Recepção fraca

Nota clientes Avis 3.0/5

Andre L. G. Famílias - Comentários confirmados de ALL

As recepcionistas não estavam a altura do hotel Accor. Muito inseguras, nível de informações zero. Café da manhã sofrível e novamente com a equipe fraca. Conforto razoável dos quartos. Hotel bem localizado

Exmo Senhor(a) G., Dear Guest, Greetings from Novotel Canberra!! Thank you for your time given to express your wonderful feedback. We are delighted to know that your experience at the hotel was excellent and the hotel suited your needs perfectly. I have shared your feedback with the team and our associates, which truly drives us to give our very best. At Novotel Canberra, we take pride in ensuring our customer’s satisfaction. We deeply value your relationship with Accor Hotels and are committed to provide you the highest level of services. If you have any further queries or comments, please feel free to contact us directly. Looking forward to welcome you back at Novotel Canberra. Warm Regards, Guest Relation Team Novotel Canberra

Aconchegante

Nota Tripadvisor 4.0/5

MoroJ Negócios - Avaliação com certificação TripAdvisor

Hotel bem aconchegante! Muito limpo e com acomodações muito confortáveis. Café da manhã bem servido e com muita variedade. Pessoal muito atencioso e com muita cortesia no atendimento. A localização do hotel é muito interessante com uma vizinhança muito bonita.

Dear MoroJ, Thank you for your review of Novotel Canberra. We are delighted you enjoyed your stay and hope you enjoyed your time visiting Australia. Kind regards Ben Murphy General Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 1.738 comentários 7.3/10 Localização
  • 2.371 comentários 5/10 Quarto
  • 1.793 comentários 7.4/10 Serviço
  • 29 comentários 5.5/10 Internet
  • 941 comentários 4.8/10 Conforto
  • 918 comentários 4.3/10 Limpeza
  • 622 comentários 3.5/10 Comodidades
  • 609 comentários 2.5/10 Atmosfera

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