We stayed in a family room. Pros: very good swimming pool (max 6 ppl at a time) with a special key card to access, good safety measures (1 person/in the lift at a time, sanitizer in the lift!, automatically opening doors from/to garage and friendly staff, DYI gift for kids was nice gesture, welcoming drink. Cons: expensive parking CHF29/24 hrs. 1 welcoming water bottle (0.5l) for 4 ppl (2 adults + 2 kids), no after shower conditioner and no lotion in the bathroom. Doors of a toilet do not lock from inside. Toilet and the sink were yellowish (not very clean) and this is a 4-star hotel (!)

Usual high and consistent standard. Great pancakes at breakfast. Am easy check in and check out. Quiet rooms and I like the option to not have rooms cleaned so as to benefit the environment and not spread Corona virus.

Bom hotel, bem localizado, bom café da manhã. Ponto negativo para o restaurante, alguns atendentes foram bastante antipáticos, e a política do hotel prioriza a empresa que gerencia o restaurante ao invés dos hóspedes. As mesas do lobby não podem ser usadas pelos hóspedes a não ser que estejam consumindo produtos do restaurante. Afinal o negócio é um hotel (foco no hóspede) ou restaurante?

Estive no Novotel City West com meu marido e 2 filhos de 13 e 15 anos em janeiro/2020. Como sempre, o Novotel nos atendeu perfeitamente. Não fica no centro histórico mas, para quem está de carro, é prefeito: tem estacionamento coberto e o tram, que leva ao centro, passa na porta. Além disso, fica numa região revitalizada de Zurique. O quarto, apesar de compacto, é funcional e nos atendeu muito bem, com um sofá-cama para os meninos. Escolhi a opção com café da manhã, na reserva. Este foi excelente, com uma variedade enorme de tudo. Muito bom mesmo. Tinha academia e piscina aquecidas. Tem restaurante no hotel e, como chegamos muito cansados no 1o dia, optamos por comer lá mesmo. Entretanto, achei pouca variedade de opções e um pouco caro para o que oferecia. O atendimento na recepção foi bastante cortes.

The location is nice and the tram helps to reach the Cory center in less then 10 minutes. renovation of the room on going, this is good but our room was pretty smelly of chemicals. Swimming pool and gym are ok.

I stayed int his hotel 2 times while travelling to other places. It has a parking, playground for kids with toys, the rooms are spacious, the restaurant is great and the staff super friendly. The location was great, because the tram to the city center was super close by and in 10 min you were in centraal.

Me hospedaria novamente com muita tranquilidade e certeza de uma excelente estadia

Hotel was very efficient with all our different rooms, arrival and departure dates. Breakfast on Sunday was chaotic and several dishes were not refilled. Staff had no chance to keep up with clearing and refilling. Pillows are horrible, very fat, stiff and not comfortable at all.

Recently renovated rooms with all comfort. Nice to have European electricity plugs in the room now ! Great service from reception desk. Coffee machine with Nespresso what else ? This is my standard hotel in Zürich when I travel for business.

Passei tres dias neste hotel e foi bom nenhuma surpresa, segue o padrao da rede

Gostei demais do hotel. Front desk muito receptivos e simpáticos. Suite espaçosa e com varias coisas gratuitas, amei. Localização excelente.

Very nice, clean hotel, most of the staff of the hotel very friendly and helpful (with some exceptions), nice breakfast (I would appreciate more fruits), rather far from the center but very close to a tram station connected to the center. Former industrial area, now a sleepy neighborhood.

1) Breakfast Needs A Change Everyday Because I Stayed For 5 Days And Everyday Same Menu And Boring 2) Room Service Poor , Phone Call No Answer And To Get Plate Etc Each Time I Had To Go Down 3) Housekeeping Good But Forgetful Because Everyday They Forget To Keep Soap And I Had To call.

Pro: Friendly receptionist except one girl with a curly hair. Close to transportation tram 4 which takes you everywhere in the city especially main train station. Con: very expensive, bathtub sink is clogged, house keeping often forgets towels or tea/ coffee..

Ao chegar no quarto tive que chamar a camareira, pois a cama as crianças não estava arrumada