イビスバジェットニュルンベルクシティメッセ 1 つ星

We were staying for 1 night on our way through Germany. We had booked 2 rooms - 1 for 1 adult and 1 child and 1 for 1 adult and 2 children. In the room with 2 children, my son chose the bunk bed on top of the double bed. I saw a duvet and a pillow and thought it was fine. During the night, the aircondition stopped working and he came down because it was too hot (35 degrees outside). I tried to turn it on again but it kept switching off. I told him to lay in my bed and I crawled up instead. I realised, that the bed had no sheet and that we were just laying on the madras. I therefore had to lie on the duvet rest of the night! Without aircondition. When I came to the reception next morning and told them about the missing aircondition and especially the missing sheet on the bed for my son (and me) they just said that there was nothing they could do. I then asked for some kind of compensation, at we had only had 4 beds ready out of 5 paid for. The woman behind the counter was SO RUDE AND CONDESENDING. She asked me in a very awful way if I wanted 5 euros (while speaking to me as I were a child wanting a lollypop), I said yes (even though it is not covering a fifth of the cost at all!) and then she aggressively pulled out her key from her pocket while staring at me, took 5 euros in coins and layed them strongly on the table pushing them towards me while saying “Here take your 5 euros” while looking at me with disgust. It was very UNCORMFORTABLE and I went away very shocked and sad. Don’t choose this hotel as they have clearly NO clue as to how to behave and treat their customers with respect!!

Good value accommodation with basic rooms sufficient for a short stay. Free parking. Excellent wifi. Friendly staff all round. Room clean and good breakfast for 7.50 euro. It was very quiet and we got a good nights sleep

There was a srtong smoking smell in our non-smoking room. We went back to the reception to ask for another room, but the lady sais that was impossible as it was a non-smoking room. We told her the cigarettes were still on the window, but she did not any effort to believe or understand, and just said there is no other room available (although th ehotel is big and did not seem full of people). Very disappointing. We had to sleep with the window open...

We were traveling with 10 year girl and we sleep in family room (bunk bed and one double-bed). Hotel offers all we needed, it was clean, and staff at the reception was very helpfull and provide us a lot of useful information. The hotel offers free parking garage what was excellent for us traveling with car. The room is small, but clean and it is within room (because in Germany in some hotel can be practise to get family room separated from shower/wc). We took also breakfast for 7,5 eur for adult and 3 EUR child (expansive, we figured out later on, cruising around the city). Breakfast was self-service and offers various things and good coffee and bread.

The room we got didn’t have a working AC and once we entered the room it was freezing cold even though it was summer. We asked the receptionist for a different room, but she claimed that the hotel is fully booked and that she couldn’t give us another room as the one we got is already “used”... she gave us blankets and thought that the case is solved... however we couldn’t simply keep our 4 moths old baby in the cold room...we even asked for a heater, unfortunately there was none at the hotel. We decided to leave the hotel, as it wasn’t meeting the terms and conditions we signed for ( working AC and heater). The receptionist told us that event though the hotel is not fulfilling all conditions we wouldn’t get any refund as the booking was made on booking.com. With no refund from the hotel and crying baby in the car (it was already evening 9 pm) we needed to look for a new hotel. I don’t think it was a way to treat a family with 4 months old baby.