ibis budget Campbelltown 3성

Our room was comfortable and clean. The motel is close to shops and food. Easy to park and find. Reception and other staff were friendly and efficient. Check in easy. For an overnight stay it perfectly suited our needs. However, if I was to stay in the area longer the room would have been a bit small. Having a bathroom at one end and a basin in the other was not really convenient. Breakfast was adequate with toast/condiments, fruit, juices and pancakes on offer.

This is not much about the stay at the hotel but the inability of the staff to help. I made my reservation online as a Accor member. Unfortunately I set my arrival date one day before. I logged in again to modify my reservation but this could not be done online. Instead the portal advised me to contact the hotel directly, which I did. The response was that because I had a very special rate they were unable to modify my booking which was fully prepaid. I was not asking a refund but at least a credit. Anyway, very disappointing experience both with the portal and with the staff.

Filthy, Noisy, and Unprofessional Staying at ibis was an experience I wouldn’t wish on anyone. It’s hard to believe this place is still operating. First off, it seems like they’re more interested in housing the homeless than paying guests. The shower/toilet was downright disgusting, with black mold festering around the tray. If that wasn’t bad enough, the room looked like it hadn’t seen a cleaner in months, with cobwebs & dust hanging in every corner like something out of a horror movie. The noise? Non-stop. It felt like I was sleeping in a busy train station with people constantly coming and going, slamming doors at all hours. Relaxation was impossible. And don’t even get me started on the staff. They couldn’t care less. Approachable? More like invisible. If you enjoy filth, noise, and being treated like a nuisance, this is the place for you. Otherwise, steer clear—this hotel is a complete disgrace. I understand that it’s a budget hotel, but that doesn’t excuse the lack of basic cleanliness. Every hotel, no matter the price, should meet minimum standards when it comes to hygiene and upkeep. Unfortunately, this place failed to meet even those expectations. The only good thing about this hotel is that it has 5 fast food restaurants right on its doorstep.

THE WORST HOTEL I HAVE EVER STAYED IN!! the room was nothing like the photos so basic that the bathroom sink is in the middle of the room and the bathroom was mouldy and cramped. To make matters worse, there is no disability access, as the toilet is up a massive step. This was a total inconvenience and should of been mentioned when i asked for a ground floor room due to my limited mobility. The hotel charged us more than agreed after our stay and is now saying that the price changes day by day, so be careful when booking a room here. Who in their right mind would pay $150 dollars to stay here? i even told them the price has never been over $80 when searching online, absolute scammers!! We booked for 4 nights and only managed 3 due to lack of sleep from the noise in the hotel. We drove 12 hours home rather than stay here another night!!

If I could give this hotel a 0 stars I 100% would. The only thing I could compare this room to is a prison cell, looks nothing like the pictures at all. The bathroom was full of mould and bed had blood splatter on the quilt. We booked 4 nights and had to leave early as we didn’t get any sleep. I’m sure the hotel hosts the homeless as opposite us a man was in and out of the room all night and we could hear him outside. If he wasn’t in and out the room he was being violently sick. We checked out a day early as we were exhausted after having no sleep for 3 nights to find that the hotel had charged us $150 for one of the nights after agreeing to $75, I never would of agreed to this price, as I could of stayed in a lovely hotel for this price. I will be complaining to head office and have a video of the state of the room. I acknowledge this was a budget hotel but I wouldn’t let my dog sleep here. We didn’t complain to the front desk as the people there wasn’t very approachable, but the fact they charged us extra was the last straw.