풀만 파리 센터 - 베르시 4성

This is a nice hotel in beautiful Bercy Village. Breakfast was ok, the staff not very friendly or helpful. The reception however is extremely nice and competent. The room we got was large and comfortable but a bit dated, especially the bathroom. This hotel is used for weddings and young people who book a hotel room during the weekend to party in the room and make a lot of noise. While people were polite, the noise and general party atmosphere made our stay a bit uncomfortable.

we had 3 nights in paris and had an amazing stay here - the rooms were lovely , bed was massive , shower was fantastic, the hotel is cool with funky touches throughout - the staff were always friendly and helpful through our stay - the new outside area unfortunately wasn’t ready on our stay but will be a great space when it’s open for use - breakfast was always yummy and fresh would defiantly go back again and recommend to anyone wi-fi signial also very good through stay

It appears communication from this hotel is difficult. Slow responses to emails, not addressing the problem raised. The hotel (and Accor) have a pricing policy that is completely flawed and yet they do not engage to address the issue. Here is the problem. The price of breakfast is Eur 29.5 per person (adult) per day. Children eat free. I got that much by email from the hotel when I asked. However, the difference between the rate for a junior suite with breakfast and without breakfast is Eur 332.32 for 3 people - 2 adults and a child - for 3 nights. Total for breakfast for 3 people works out to Eur 36.9 per person per day. This means the hotel is charging for the child (should be free) and charging Eur 36.9 per person per day instead of 29.5. So basically it’s a rip off. I have attempted to get some help from the reservations team directly. The reservations team only read the latest message and not the whole thread, and they have at no point addressed the inconsistency outlined above despite being asked multiple times by email. I shall continue to escalate until someone from Accor or this hotel is gracious enough to get in touch with me. I would recommend checking the rates offered by this hotel very carefully to avoid being ripped off.

Every time I am in Paris on business trip my first task is to book this hotel. For me it is the best in the area. The rooms very spacious and comfortable. The service is excellent the breakfast is great. Not in the centre of town but has great places to eat and good public transport links.

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