Mensagem informativa

Mercure Recife Navegantes 4 estrelas

Classificação clientes Avis 4.1/5 4.684 comentários

Hotel ALLSAFE. Aprovado

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Quarto 1

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Como funciona?
+ 17 Serviços

Extras do hotel

  • Crianças até 07 anos ganham cortesia

  • Hotel em Boa Viagem com piscina e academia

  • Distância de 18 minutos do centro da cidade

  • Distância de 21 minutos até o Porto de Recife

  • 9 minutos de carro até o Aeroporto dos Guararapes

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Serviços no hotel e nas proximidades

Check-in a partir das 14h00

Check out até as 12h00

Serviços pagos

Serviços e informações práticas
  • Check-in on-line
  • Wi-Fi/Acesso à internet
  • Estacionamento
  • Hotel 100% não-fumante
  • Climatizado
  • INTL AIRP GUARARAPE Serviços pagos
  • Idiomas falados no hotel
  • Recepção aberta 24 horas por dia
  • Check-in antecipado/Late check-out Serviços pagos
  • Lavanderia
  • Lojas/compras
Lazer e atividades
  • Piscina não-aquecida em área externa
  • Academia
Alimentação
  • Café da manhã Serviços pagos
  • 1 Restaurante(s)
  • Serviço de quarto
Serviços de negócios
  • 2 Sala(s) de reuniões
  • Serviço de cópia/impressão disponível

Localização do hotel

Mercure Recife Navegantes

Rua dos Navegantes 1706
Boa Viagem
51020010 recife
brasil

Tel: +5581 40091185

Fax: (+55)81 40091185

Check-in a partir das 14h00

Check out até as 12h00

  • BUS : 

  • De avião

    INTL AIRP GUARARAPE A 4 km / 2,49 milhas - Transporte pagamento

  • De carro

    BR 101 - SUL A 10 km / 6,21 milhas

GPS:-8.118104, -34.894619

Nossas acomodações

Nossos quartos possuem 03 categorias classic, standard e superior, onde você pode desfrutar de um excelente espaço com vista para o mar nos andares mais altos.

Nossos restaurantes e bares

COFFE SHOP

Tipo de culinária: Regional

Comece o seu dia com um pequeno-almoço buffet delicius, que é servido em nosso restaurante .. Temos várias especialidades locais, venha desfrutar de um delicioso suco de nossas frutas tropicais.

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 2

  • Tamanho máximo: 75

  • Capacidade máxima: 70 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Mercure Recife Navegantes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.1/5

4.684 comentários

Classificação no TripAdvisor 3.5/5

1.051 comentários

Does it really deserve being part of Mercury Hotels Chain?

Classificação TripAdvisor 2.0/5

CMauricioBastos Couples - 31/10/2019 Avaliação certificada TripAdvisor

My opinion is it does not! I had some issues such as, old toels, bathroom linking and very dark and dirty look, air conditioner out of order and apparently its filter hasn't been cleaned for ages. I'm allergic and got sick because of it. The property has an excelent location but a renovation is urgently needed! The cafeteria is extremely poor and looks dirty. I'll never get back and I'll let all my friends and social media friends know to avoid this hotel.

It was not a good idea

Classificação TripAdvisor 2.0/5

Erick S Business - 18/02/2019 Avaliação certificada TripAdvisor

Despite the renovation in rooms with new furniture - nice, by the way - services are still poor, with not well trained staff, poor breakfast, horrible car garage (especially downstairs) and with no parking attendant. Sounds funny but as Le Club Gold member I received the famous Welcome Drink, but there is no bar in the hotel!!! First time I saw that. I asked "Well, where can I drink my welcome drink?", and the check-in attendant said "At your room. You can take a water or a soft drink, but not a beer." Really (negative) impressive!

Some steps to Boa Viagem beach

Classificação TripAdvisor 4.0/5

LuizL10 Business - 16/02/2019 Avaliação certificada TripAdvisor

Very close to Boa Viagem beach, next to restaurants and most Recife's touristic sites. I had an issue about my loyalty program and nobody could solve. Except when I talked to manager Igor: he's from Sao Paulo and was the only one who adds professionlism to sympathy. Thanks, Mr. Igor!

No breakfast

Classificação TripAdvisor 2.0/5

Schonpilot Friends getaway - 18/10/2018 Avaliação certificada TripAdvisor

Duringmy reservation it was not explained it does not have breakfast. When I confirmed it i did not see any request to do a breakfast reservation. when I arrived I asked for breakfasrt shedule and was inoformedmy reservation did not have it included,,,,As it was apromotion I think it was not explained it dos not have breakfast included...I explained but they showed me small letters information at general reservation conditions link ...I asked for some discount and did not have it ...No swimming pool available due to some repairs outside the hotel, but at webpage information I did not see information about it ...just to think about

a poor experience again

Classificação TripAdvisor 2.0/5

ahguimaraes Solo travel - 04/04/2018 Avaliação certificada TripAdvisor

the same mistakes that i told last time happens again. a very old room. didnt receive my welcome drink. internet conection failure... a great breakfast and good localization. its seems that nobodys read this report.

Dear Guest, Thanks for the comments and the comment, so we can focus on the points you mentioned to improve even more. Our main goal is always to make the customer feel at home and that their hosting is always satisfactory, and to reach our goal, it is always important to know your opinion about them. Ludmilla Monteiro General manager

the worst hotel experience I have had

Classificação TripAdvisor 1.0/5

Ricardo S Couples - 01/02/2018 Avaliação certificada TripAdvisor

The hotel staff is very unpolite and the stay was terrible. I don`t recommend this hotel ever. I believe this hotel is under of a accor quality, but it has a bad management. Is very expensive and the quality is low for the price.

Dear Ricardo, Thank you for taking the time to tell us about your experience at the Mercure Recife Navegantes Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ludmilla Monteiro Gerente Geral

Very good stay.

Classificação TripAdvisor 4.0/5

FMSilva Family - 28/10/2017 Avaliação certificada TripAdvisor

The hotel is in a good location, near of the beach and good restaurants. The breakfast is formidable. The attendants are very courteous and the room is very comfortable. Some external structure needs to be repaired.

Dear Mr Silva, Thank you so much for sharing your experience at the Mercure Recife Navegantes. It is always a pleasure to receive an positive evaluation from our clients. Some actions are under way to offer a better product to our customers, in order to reach a maximum satisfaction. Your satisfaction is our goal! We are working to make your next stay even more enjoyable. Thanks for choosing the Mercure Recife Navegantes. Att, Thiago Panzette Coord. Hosting

Comfortable, very well located

Classificação TripAdvisor 4.0/5

ajsalves Solo travel - 20/10/2017 Avaliação certificada TripAdvisor

The hotel is very well located, 15 min from the airport, less than 100 meters from the beach surrounded by many restaurants. Spacious rooms, with minibar, cable TV and free WiFi. Friendly staff. Free parking.

Dear guest, Thank you so much for sharing your stay at the Mercure Recife Navegantes. It is a great satisfaction to receive ypur feddback. We are glad, that our services and infrastructure reached your expectations. We hope to have the opportunity to serve you again soon. Sincerely, Thiago Panzette Coord. of Hosting

Good place, one block from beach, nice restaurants around.

Classificação TripAdvisor 3.0/5

Luiz G Business - 20/06/2017 Avaliação certificada TripAdvisor

Good hotel with good service. There is no restaurant in the hotel, not even room service. They have to ask to another hotel, neighboor. The bathroons are OK, with nice shower. Rooms with enough space and people very eficient in the reception. I missed yogurt and juices without sugar, taked with the responsible and next day they provided.

Dear Luiz, Thank you for taking the time to tell us about your experience at the Mercure Recife Navegantes Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ludmilla Monteiro Gerente Geral

Well located, good room, needs repairs

Classificação TripAdvisor 3.0/5

MarciaLages Friends getaway - 28/11/2016 Avaliação certificada TripAdvisor

The location is very good as it is just one block far from Boa Viagem beach. The reception seems too empty, in terms of furniture... The room very good, silent, clean. The shower needs repairs as it starts showering long after we closed and the room door needs better gaskets to avoid corridor light. Stairs to the pool are also in need of repairs.

Dear Marcia, Thank you for taking the time to tell us about your experience at the Mercure Recife Navegantes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ludmilla Monteiro Gerente Geral mercure.com accorhotels.com

The exception of the problem at check in, the hotel is good.

Classificação TripAdvisor 4.0/5

orge39 Couples - 17/01/2016 Avaliação certificada TripAdvisor

The exception of the problem at check-in because I performed a reverse with my credit card valid to win, the invoice of the reserve was held in the new credit card, called for me to verify that the new credit card was mine.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Recife Navegantes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, OTÁVIA NASCIMENTO GERENTE GERAL GENERAL MANAGER mercure.com accorhotels.com

Very Comfortable Stay!

Classificação TripAdvisor 5.0/5

Joao P Business - 04/10/2015 Avaliação certificada TripAdvisor

Recently stayed at the hotel and i must say i really enjoyed the hotel this time around. Room spacious and modern and close to the beach. I just wish i had more time there. It was very enjoyable. Try get a room with a sea view. I didn't this time, but my last stay it was spectacular.

Dear Mr. John, We very much appreciate your comments regarding your stay at the Mercure Recife Navegantes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, OTÁVIA NASCIMENTO GERENTE GERAL GENERAL MANAGER mercure.com accorhotels.com

All very good in the hotel

Classificação TripAdvisor 5.0/5

Wanduil S Business - 19/04/2015 Avaliação certificada TripAdvisor

Roms, reception, restaurant, coffee break, atendentes, services, bed, bethroom, internet, localization next to the beach, for sleep, is bery good, don´t have noises, good tv, , and the coffee break have several options for coffee break and all the things is very, very good.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Recife Navegantes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente, OTÁVIA NASCIMENTO GERENTE GERAL GENERAL MANAGER mercure.com accorhotels.com

Recife

Classificação TripAdvisor 3.0/5

vpkiffer Couples - 15/04/2015 Avaliação certificada TripAdvisor

Although the staff was excellent and very kind, ready to answer to any request, the hotel needs an urgent renovation in some aspects: the lights of the swimming pool were not working properly, diminishing the pleasure of swimming during the evening, the sauna needs a better temperature control, and so on.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Recife Navegantes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, OTÁVIA NASCIMENTO GERENTE GERAL GENERAL MANAGER

Good place and good room

Classificação TripAdvisor 3.0/5

ONRASS Couples - 28/01/2015 Avaliação certificada TripAdvisor

The location of the hotel is very good. The only problem was that it stay behind of a very old build that leave the vision terrible when we looking to beach in the room. The bed and the room were nice... We loved!!

My stay in Recife

Classificação TripAdvisor 4.0/5

erik_vanderhoeven Couples - 12/01/2015 Avaliação certificada TripAdvisor

The people are very kind minded and very helpful. The is well situated, near the Airport, the very big shopping center, the beach, restaurents etc. I recommend this Hotel when you visit recife. Enjoy.

Very good

Classificação TripAdvisor 4.0/5

Juliano G Business - 05/12/2014 Avaliação certificada TripAdvisor

New hotel, excelente bed and shower, good location, comfortable room, easy access to services nearby. Few options for room service is the weak point, it could have more choices for dinner and desserts.

recommend it

Classificação TripAdvisor 4.0/5

Janis C Business - 06/08/2014 Avaliação certificada TripAdvisor

For a short and business trip, close to everyrthing, very clean, polite people, 2 lifts, great breakfast, Park, swimming pool, restaurants very close, hairdresser, and excellent services! I recommend it.

"Renewed" Hotel - A lot of shortcomings

Classificação TripAdvisor 2.0/5

TheStarchild Business - 28/07/2014 Avaliação certificada TripAdvisor

First of all, at the check in, nobody seem to know nothing about a Platinum Le Club card with all of it's inclusive stuff!! absurd!! no VIP treatment at all!! No extra pillows and towels(requested at reservation), broken chairs, ridiculous bathroom and others shortcomings throughout the entire stay!! I'm an accor hotels fan, in europe, argentina and brazil, but this one...never more!!!

GOOD HOTEL - BAD INTERNET SERVICE - NO GYM.

Classificação TripAdvisor 4.0/5

joneyd2016 Business - 12/11/2013 Avaliação certificada TripAdvisor

this hotel is good, as Accor standards. does not have restaurant, only room service. breakfast is not the best one, only enough. internet service DOES NOT work. it is a disaster. there is no GYM room.

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