プルマン サンパウロ イビラプエラ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 2,439 件のレビュー

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Rua Joinville 515, Vila Mariana, 04008-011 サンパウロ, ブラジル

説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • サウナ、Shishindoスパ、ジム、プールを備えたホテルです

  • VinacotecaのあるTastelT BarとWine by the Glassのコンセプト

  • 親御様と一緒に宿泊される11歳未満のお子様1名様は無料です

  • Beneficiência Portuguesaなどの大規模病院に近いホテル

  • サンパウロ-コンゴーニャス空港までは車で9分

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ホテル所在地

プルマン サンパウロ イビラプエラ

Rua Joinville 515, Vila Mariana
04008-011 サンパウロ
ブラジル

GPS:-23.58227256, -46.65031493

電話番号
ファックス +55 11 5088-4000

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  2,439 件のレビュー

トリップアドバイザーの評価  4.5/5  2,336 件のレビュー

2023エクセレンス認証

Don't depend on WIFI

トリップアドバイザーの評価 4.0/5

niceguyneastbay トリップアドバイザー認証口コミ

Hotel says they are concerend about the WIFI. WIFI is still an issue. WIFI in room drops or is extremly slow. You can try going to lobby and getting a better WIFI signal there but it still is an issue. There is no good area of the hotel for WIFI.

Dear Mr. "niceguyneastbay", We would like to thank you for sharing your concerns regarding the internet signal during your stay. We greatly appreciate your feedback as it helps us improve our services and ensure the best possible experience for our guests. First and foremost, we apologize for any inconvenience the internet signal instability may have caused during your stay. We want to assure you that our maintenance team, in collaboration with our IT team, is committed to finding ways to enhance the connectivity experience for our guests. We are also working with an external company to diagnose the situation of connection through technical reports. We appreciate your understanding and patience as we strive to improve our services. If you have any other concerns or suggestions, please do not hesitate to contact us at any time during your stay. Thank you for choosing our hotel, and we look forward to having you with us again in the future. Respectfully, Monick I Fernandez Customer Experience

Excellent Customer Service

トリップアドバイザーの評価 5.0/5

536raulj トリップアドバイザー認証口コミ

The entire staff at the Pullman Hotel in Ibirapuera is amazing! Great customer services and willing to help at all times. Big shoutout to Edward, Lucas, Paulo, Felipe, Graziela, and Karol, Julia, Karol, and even Marina. You guys made feel like a family while my staying in São Paulo. Thank you to all the stuff in the kitchen, restaurant, bar, and the doormen. Thanks for everything! I will come back soon… Raul Juarez

Raul, Thank you very much for visiting, it was a pleasure to welcome you. We are happy to know that we were able to delight you with the attention of our team, especially the service provided by our team. We hope to have the opportunity to provide you with a new Pullman experience soon! Monick I Fernandez Customer Experience #PullmanSPIbirapuera #NotJustAHotel

Wi-Fi is The Worst! If you need Wi-Fi look for another place to work and stay.

トリップアドバイザーの評価 3.0/5

WorldVitizen ビジネス - トリップアドバイザー認証口コミ

I stay at this hotel several times a month and have been using it for a couple of years now. My employer has chosen to make a contract with this hotel so I don’t have a choice as to where to stay. If you are coming here and need Wi-Fi do so at your own peril. It never fails, not ever that the Wi-Fi will go off or kick me off a dozen times a day. Many times when I’m in the middle of a video conference or trying to just work online. This hotel is always making small cosmetic changes to the lobby or other public areas, but what they need to do is invest in their Wi-Fi so people can actually work online. If internet is at all important you should find accommodations in another hotel. The other thing that is likely not to work is the AC in your room. Along with your room key. If you happen to touch your room key to your cell phone plan on returning to the lobby to get it reprogrammed. On the other hand the staff here couldn’t be nicer. They are always cordial, polite and very understanding as they are all too familiar with these complaints.

Dear Guest "WorldVitizen", We thank you for taking the time to share your comments regarding your recent stay with us. Please accept our apologies for the disappointment you have expressed regarding stay. It saddens us deeply to hear of each of your Wi-Fi issues you encountered here at the hotel during your stay. Having known of the difficulties you were experiencing, we would have gone out of our way to try and recover the situation. Please rest assured that we take all our Pullman Guests' comments very seriously and constructively and that we will take all of the required steps to reduce any future inconveniences. We sincerely hope for the opportunity to reestablish your confidence and trust in us from Pullman São Paulo Ibirapuera. If I personally can be of further assistance at this stage, please do not hesitate to contact me directly by h2125-om@accor.com We also thank you for your kind words about our staff. This is greatly appreciated! Respectfully, Rodrigo Oliveira Operations Manager Pullman São Paulo Ibirapuera

No Internet service...or very poor.

トリップアドバイザーの評価 3.0/5

lf563 Solo travel - トリップアドバイザー認証口コミ

Hotel has very poor internet service/connection...no rely on it... Lot of excuses..but no solution... Tbey have been adviaed many times it seems no solution has been taken. Everything else ..average Pool very small..gym and food great..

Dear valued Guest "If563", We would like to thank you for taking the time to share your comments regarding your recent stay with us. We completely understand your frustration in regards to the internet service that you faced during your stay. In this occasion, we are very much disturbed that we did not successfully provide you with the level of hospitality service we constantly strive to achieve, and the external internet supplier did confirm us that they had an issue challenged during your stay. Please rest assured that we take all our guests' comments very seriously and constructively and that we will take all of the required steps to reduce any future inconveniences. We sincerely hope for the opportunity to reestablish your confidence and trust in us from Pullman São Paulo Ibirapuera. Respectfully, Rodrigo Oliveira Operations Manager Pullman São Paulo Ibirapuera

Prima

トリップアドバイザーの評価 4.0/5

joostg67 トリップアドバイザー認証口コミ

Hotel is fine. Not as exclusive as other Pullman hotels in the world. Service good. Karol is super helpful and Fernando. But please fix your key card system. Had to ask for a new key card 7 times during my stay of 48 hours because it stopped working all the time!!!

Dear Guest "joostg67", We would like to thank you for taking the time to share your comments regarding your recent stay with us. We completely understand your point in regards to the door card system you faced during your stay. We are very much disturbed that we did not successfully provide you with the level of hospitality service we constantly strive to achieve. Please rest assured that we take all our guests' comments very seriously and constructively and that we will take all of the required steps to reduce any future inconveniences. We sincerely hope for the opportunity to re-establish your confidence and trust here at Pullman São Paulo Ibirapuera. Respectfully, Rodrigo Oliveira Operations Manager Pullman São Paulo Ibirapuera

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 921 件のレビュー 7/10 客室
  • 1,076 件のレビュー 8.2/10 サービス
  • 40 件のレビュー 4.2/10 インターネット
  • 494 件のレビュー 8.6/10 朝食
  • 328 件のレビュー 7.8/10 料理
  • 278 件のレビュー 7.1/10 清潔さ
  • 257 件のレビュー 8.1/10 設備

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。