メルキュール シドニー パラマタ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 1,119 件のレビュー

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106 Hassall Street, シドニー, オーストラリア, 2142 シドニー, オーストラリア

説明

ホテルのその他の情報

  • 4つのコンファレンス & イベント用スペース

  • レストラン & バー「M」のモダンなオーストラリア料理

  • Wi-Fi、液晶TV(ケーブルチャンネル対応)、ワークスペース

  • 屋外プール、スパ、テニスコート、テラス席

  • オリンピックパークまで10分、シドニーのCBDまで40分

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ホテル所在地

メルキュール シドニー パラマタ

106 Hassall Street, シドニー, オーストラリア
2142 シドニー
オーストラリア

GPS:-33.81897, 151.021591

電話番号
ファックス +61 2 8836 1043

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

M RESTAURANT

ブッフェ式朝食とアラカルトのディナーメニューを毎日お楽しみいただけます。 シーフードとステーキを専門とするシェフの手による、モダンなオーストラリア料理をご用意しております。 夏季は、屋外テラスでお食事をお召し上がりいただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  1,119 件のレビュー

トリップアドバイザーの評価  3.9/5  1,113 件のレビュー

🏈Grand Final Vibes & Great Service!

トリップアドバイザーの評価 5.0/5

GlendaW30 トリップアドバイザー認証口コミ

First time staying at this property. Staff were friendly and made check-in smooth and welcoming. Location is super convenient, close to the light rail, with parking available onsite. Buffet breakfast was nice. Tennis court and pool onsite too. Loved the fun touch in the lobby with Broncos vs Storm balloons for the NRL Grand Final; fun way to celebrate the season! Comfortable stay with great service all around.

Dear Glenda, Thank you for your fantastic review! We’re delighted to hear that your first stay with us was enjoyable and that our team made you feel welcome from the start. It’s great to know you appreciated our convenient location, onsite parking, buffet breakfast, and leisure facilities. We’re also glad you enjoyed the little Grand Final touches in the lobby. We love activating our lobby for big occasions, Christmas is the current vibe! We look forward to welcoming you back to Mercure Sydney Parramatta for another comfortable stay. Warm regards, Riki Bourolias General Manager Mercure Sydney Parramatta

A nice stay at Parramatta Mercure

トリップアドバイザーの評価 4.0/5

Chantelle W ファミリー - トリップアドバイザー認証口コミ

The Mercure in Parramatta is a nice hotel to stay at. The Service is very good with staff being proactive and friendly, particularly the receptionists. The rooms are good, however they are not very sound proof and you can hear the lifts if positioned nearby. The overall hygiene and sanitation is satisfactory. Overall I had nice experience and the mercure is suited well for families as the staff can make up an additional bed from the couch to accommodate.

Dear Chantelle, Thank you for sharing your detailed feedback. We’re pleased to hear you enjoyed our friendly service, especially from our reception team. I appreciate your comments regarding room soundproofing and I know that the room you stayed in is very close to the lift. I am sorry for the impact this had to your stay. It’s great to know you found our hotel suitable for families and that our team could accommodate your needs. We look forward to welcoming you for another pleasant stay. Warm regards, Riki Bourolias General Manager Mercure Sydney Parramatta

Bad service

トリップアドバイザーの評価 2.0/5

SaimaH1904 ファミリー - トリップアドバイザー認証口コミ

Very bad room service experience! We stayed at this property for 5 nights and had to repeatedly request room cleaning every single day. Despite our requests, the rooms were often left uncleaned. To make matters worse, dirty hand gloves were left on our dining table, and the toilets were not cleaned either. The service from the Mercure team was extremely unprofessional and disappointing. When we raised our concerns, the manager simply said, “Maybe the staff were busy,” — which is an unacceptable excuse. We paid a good amount expecting basic cleanliness and hospitality, but the service we received was far below standard. Definitely not what you’d expect from a reputed hotel chain.

Dear SaimaH1904, Thank you for taking the time to share your review. I’m very sorry to hear about your experience, and I assure you it is not at all reflective of the standard we aim to deliver for our guests. Daily housekeeping is a standard offering at our hotel and operates on an opt-out basis, so I was both surprised and disappointed to learn that this service was not provided during your stay. I have shared your feedback with our Executive Housekeeper to investigate and follow up with the team. If you would like to discuss your experience further, please don’t hesitate to contact me directly at the hotel. We hope to have the opportunity to welcome you back in the future for a much-improved stay. Warm regards, Riki Bourolias General Manager Mercure Sydney Parramatta

A great stay

トリップアドバイザーの評価 5.0/5

jmeh08 Couples - トリップアドバイザー認証口コミ

We stayed here for three nights and had a wonderful stay. The room was bright, airy, clean, had a great view over the district (we were on the sixth floor), the shower was amazing. The hotel had a good secure car park. The bed was comfortable and all in all it was brilliant

Dear Guest, Thank you for the great review! We are so pleased to know that you had a wonderful stay. Our team is dedicated to providing excellent service, and it’s gratifying to hear that it made a positive impact on your visit. We hope to welcome you again soon!" Kind Regards, Sovana Bhattarai Front Office Manager

In need of renovations

トリップアドバイザーの評価 3.0/5

OnAir598567 ファミリー - トリップアドバイザー認証口コミ

Booked a family trip over the Australia day long weekend. Checkin process was okay. Got an email to allow online check in, but when I arrived I had to do it all again. Didn’t make much sense sending an email first. Room was basic, very dated, in need of renovations to update and not very clean. Bathroom looks like it needs a good scrub. We had a room booked for 4, but only 2 towels were provided. Staff quickly assisted and gave us some extra towels. The following day we returned after a very long day to find our room had been made up, and all our towels had disappeared.. had to go to reception at midnight to ask for some towels.. good location, easy access to trams and trains, club across the road had amazing food, but would look elsewhere to book again until renovations were done on the rooms.

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 1,064 件のレビュー 5.4/10 客室
  • 760 件のレビュー 7.4/10 サービス
  • 21 件のレビュー 2.7/10 インターネット
  • 524 件のレビュー 3.9/10 清潔さ
  • 271 件のレビュー 3.4/10 設備
  • 230 件のレビュー 6.3/10 朝食
  • 213 件のレビュー 3.8/10 料理

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