メルキュール シドニー パラマタ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 1,347 件のレビュー

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106 Hassall Street, シドニー, オーストラリア, 2142 シドニー, オーストラリア

説明

ホテルのその他の情報

  • 4つのコンファレンス & イベント用スペース

  • レストラン & バー「M」のモダンなオーストラリア料理

  • Wi-Fi、液晶TV(ケーブルチャンネル対応)、ワークスペース

  • 屋外プール、スパ、テニスコート、テラス席

  • オリンピックパークまで10分、シドニーのCBDまで40分

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ホテル所在地

メルキュール シドニー パラマタ

106 Hassall Street, シドニー, オーストラリア
2142 シドニー
オーストラリア

GPS:-33.81897, 151.021591

電話番号
ファックス +61 2 8836 1043

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

M RESTAURANT

ブッフェ式朝食とアラカルトのディナーメニューを毎日お楽しみいただけます。 シーフードとステーキを専門とするシェフの手による、モダンなオーストラリア料理をご用意しております。 夏季は、屋外テラスでお食事をお召し上がりいただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  1,347 件のレビュー

トリップアドバイザーの評価  4.0/5  1,103 件のレビュー

Great Location

トリップアドバイザーの評価 3.0/5

83MarkP83 Couples - トリップアドバイザー認証口コミ

Very pleasant stay. Great staff. Very good size room. Lovely pool and tenis court is a bonus. Really good location especially if you are going to Olympic Park or Rose Hill Race course. Hotel needs a refurb carpets are looking very sad and walls a new paint job. Our room did not have a chair for the desk top.

Dear Mark, We very much appreciate your comments regarding your stay at the Mercure Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Sovana Bhattarai Front Office Manager

Mercure Parramatta

トリップアドバイザーの評価 1.0/5

Resort30487201159 トリップアドバイザー認証口コミ

The motel was disgusting, mouldy and dirty and looks nothing like the photos. The photos look like when the motel was first built. The bed was hard like a rock and very uncomfortable. The carpets were filthy and stains all over. Would not stay again and charged a fortune to stay. The motel is very outdated and very old furnishings. Very disappointed with the stay.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. I have shared your feedback with our Housekeeping and Engineering team. please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. With the concept of single use plastic, we are not offering any bin bags inside the bins. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02 88361000 if you wish to discuss this matter in further details. Sincerely, Sovana Bhattarai Front Office Manager

Disgusting Cleanliness and Terrible Service

トリップアドバイザーの評価 1.0/5

Jason W トリップアドバイザー認証口コミ

This is the second time my partner and I have stayed at the Mercure, however we were disgusted with the cleanliness of the room, with hairs all over the bathroom floor, sink, shower and bed. We checked out within a few hours rather than staying at the hotel and wrote to the management regarding this. We received an email saying thanks for the feedback and to call to discuss in further detail. We have called 4 times now, with no support at all, 2 times the manager was unavailable (no return call ever) and twice explaining to the assistant (who advised the manager was unavailable) the situation who decided to hang up on us when we said we would cc them in response to the managers email so they had a copy. Unfortunately we will never stay there again and would advise against it for others due to the cleanliness (disgustingness of the room) and lack of feedback response from management (they don't help even if they say they will, we've wasted hours now). The pictures don't even show the extent of the hairs in the bathroom and bed.

Dear Jason, Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 028836 1000 if you wish to discuss this matter in further details. Sincerely, Sovana Bhattarai Front Office Manager

RHorne

トリップアドバイザーの評価 4.0/5

Trek36717479099 ビジネス - トリップアドバイザー認証口コミ

Great staff especially the reception team led by Savana Great location and car park Friendly team in kitchen whom had to deal with alot of rude people; Mini Bar should be complimentary for Diamond Mem

Email confirmation not honoured

トリップアドバイザーの評価 1.0/5

Robert W トリップアドバイザー認証口コミ

Fair Trade Case -booked 18 rooms 33 peeps via Accor. Emailed hotel in June & response was room paid in full and confirmed. 4 days from check in & i emailed them & not honouring booking & $1430 more

との提携 TripAdvisor

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シドニーのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。