Novotel Melbourne Glen Waverley 4 stelle

Giudizio clienti (Valutazione ALL) 4.4/5 1.647 recensioni

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Novotel Melbourne Glen Waverley - Image 1
Novotel Melbourne Glen Waverley - Image 2
Novotel Melbourne Glen Waverley - Image 3
Novotel Melbourne Glen Waverley - Image 4
285 Springvale Road, 3150 GLEN WAVERLEY, Australia

Descrizione

I plus dell'hotel

  • Il servizio in camera attualmente non è disponibile

  • WIFI, zona di lavoro, TV da 32" con hub multimediale

  • 7 spazi versatili per eventi

  • A 2 minuti dalla stazione e a 35 minuti di auto dalla città

  • Opzioni di ristorazione, negozi e cinema nelle vicinanze

Le nostre sistemazioni

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Posizione dell'hotel

Novotel Melbourne Glen Waverley

285 Springvale Road
3150 GLEN WAVERLEY
Australia

Coordinate GPS:-37.881154313213116, 145.16462392521382

Telefono
Fax +61 3 8561 2345

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Parcheggio
  • Animali non ammessi
  • Navetta
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

THE BUTCHERS BENCH

Godetevi un drink presso il Butchers Bench, scegliendo tra la nostra gamma di vini, birre, liquori e cocktail. È inoltre disponibile un menu con spuntini caldi e freddi.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.4/5  1.647 recensioni

Giudizio TripAdvisor  4.3/5  1.325 recensioni

Honestly terrible

Punteggio Tripadvisor 1.0/5

Alpha U Recensione certificata TripAdvisor

Besides checking in everything else was sub standard for Novotel, bins left unplaced in bathroom, body wash and shampoo facing the wrong way in the racks so you couldn’t tell what product to use. Some effort required to turn them around as they were firmly in place. Then the smell. First floor above the restaurants below the smell of cooking grease and oils soaked in the room until the early hours of the night. It got so bad I had an asthma attack something that I haven’t experienced in years. When I complained I was told the hotel was full and they couldn’t move me. I was instructed they had put in extractors but these were not working as well as they’d hoped.

Dear Alpha, Thank you once again for taking the time to share your experience. I am truly sorry that your stay did not meet the standards you rightly expect from us. Regarding the housekeeping concerns you raised, we have reviewed the photos provided and noted that what we observed differed from how the issue was described. However, we genuinely value your input, and your feedback will certainly assist our team in strengthening our room presentation standards and improving attention to detail. With regard to the cooking odours, I sincerely apologise for the discomfort and distress caused. In situations where the hotel is operating at full occupancy, a room move may not always be possible despite our best efforts. In such circumstances, our team implements corrective actions such as positioning additional extractors to help minimise and remove odours as quickly as possible. I understand this did not resolve the issue to your satisfaction during your stay, and I am sorry for that. Please know that we always encourage guests to inform us immediately if something is not right so we can take prompt action to assist—whether through a room move when available or alternative solutions to ensure your comfort. Your feedback is invaluable to us, and we are using it to review and improve our procedures across both housekeeping and engineering teams. I would welcome the opportunity to speak with you directly should you wish to discuss your experience further. Warm regards, James David General Manager

Don’t take it quietly

Punteggio Tripadvisor 2.0/5

142laurels Recensione certificata TripAdvisor

I was given the worst view room 223. Looking into the industrial machine area of the hotel Barely any sky just the equipment area. May as well have put me in the basement. I asked for an another room and was given 612 with a nice view. Why not give me that room first? Exactly the same size room and decor. I’d hate to think it was because i was solo female and the reception may have thought he could get away with it. Shame on you Novotel. Never again.

Buon soggiorno

Giudizio clienti 4.0/5

Anonimo Azienda - Avvisi confermati di ALL

Cordialità pulizia

Dear Alessio, Thank you for taking the time to share your recent experience with us. We’re pleased to hear that you found our team welcoming and the hotel clean — your kind words about our service mean a lot to us. We also appreciate your feedback regarding the WiFi speed. Please know we take this seriously and are looking into solutions to improve our connectivity for future stays. We hope to welcome you back again soon and provide an even better experience next time. Warm regards, Ashan Abeykoon General Manager

Buon Soggiorno

Giudizio clienti 5.0/5

Anonimo Azienda - Avvisi confermati di ALL

Contesto tranquillo e con tutto l'essenziale.

Dear Buon, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mannoj Arora Guest Service Manager

ottima posizione e buon soggiorno

Giudizio clienti 4.5/5

B. F. Azienda - Avvisi confermati di ALL

Le camere sono pulite hanno dei buoni materassi , buonissima colazione , lo staff gentile e disponibile ,posto in buona posizione vicino al Mall e alla stazione

Dear F. Thank you for taking the time to share your feedback following your recent stay at Novotel Glen Waverley. We're delighted to hear that you enjoyed the clean and comfortable rooms, as well as our convenient location near the mall and train station. We truly appreciate your kind words about our staff, and I will be sure to pass on your compliments to the team. It's great to know that you had a positive experience with our breakfast offering, and we’re pleased to hear that you found the overall service to your satisfaction. We also appreciate your suggestion regarding the variety of dishes available in our restaurant and will certainly consider this as we continue to enhance our dining options. Regarding the Wi-Fi, we understand how important fast and reliable internet is for our business travelers, and we sincerely apologize for any inconvenience caused by the connection speed during your stay. Rest assured, we are actively looking into ways to improve this service for future guests. We are also grateful for your high rating of our sustainability initiatives and your continued support of the Accor Live Limitless loyalty program. Thank you again for your valuable feedback, and we look forward to welcoming you back to Novotel Glen Waverley soon. Warm regards, Ashan Abeykoon General Manager

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 480 recensioni 9.1/10 Posizione
  • 697 recensioni 7.9/10 Camera
  • 815 recensioni 8.6/10 Servizio
  • 15 recensioni 5.9/10 Internet
  • 322 recensioni 7.3/10 Cibo
  • 286 recensioni 8/10 Pulizia
  • 212 recensioni 7.1/10 Colazione
  • 137 recensioni 5.8/10 Rapporto qualità/prezzo

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Prezzo a partire da, per 1 notte per 1 persona nella categoria di camera mirata al prezzo, servizi aggiuntivi esclusi, colazione esclusa. Corrisponde al prezzo pubblico più basso comprensivo di tutte le tasse (Potrebbe essere richiesto il pagamento di alcune tasse aggiuntive all'arrivo in hotel (ad esempio, la tassa di soggiorno) in base alla normativa locale vigente.) per la sistemazione in questione, trovato oggi sul sito https://all.accor.com/, per un soggiorno di una notte nei prossimi 20 giorni. Variabile a seconda del periodo e della disponibilità. Il prezzo è garantito solo al momento della prenotazione. La prenotazione (all'estero) è pagabile nella valuta del Paese in cui si trova l'hotel. È garantito solo l'importo confermato al momento della prenotazione nella valuta del Paese in cui si trova l'hotel. L'eventuale stima indicata della conversione nella valuta del cliente non ha valore contrattuale. Al momento del pagamento, la banca può addebitare al cliente costi bancari o commissioni di cambio.