Hotel Mercure Paris Arc de Triomphe Wagram 4 gwiazdki

Good location not bad breakfast. Worst view ( avoid the ground floor) no views. Good wifi. And some good restaurants around the hotel. If you need iron you have to borrow it from the front desk. Room was clean with not much amenities like coffee machine or slippers.

Celebrating my 60th Birthday at this hote was the icing on the cake!! Amazing Hotel staff Gabriella upgraded our room without hesitation. Staff member Pierrelie & Andre were exceptionally friendly and helpful. Hotel located in a safe area and walking distance to restaurants, shops & attractions. Certainly recommend this hotel to families and couples.

We stayed at Mercure Wagram for 5 nights. It was our first time in Paris and our stay was fabulous. All staff were very friendly and accommodating. Room was clean but small, ( I think most rooms are small in Paris anyway!) Location is fantastic, specially for first timers like us.

Hotel jest świetnie zlokalizowany względem Łuku Triumfalnego, metra. Niestety w pokoju było bardzo głośno, mimo mojej prośby o cichy pokój. Po drugiej stronie wąskiej ulicy znajduje się lub nocny działający do wczesnych godzin rannych. W nocy słychać rozmowy i krzyki ludzi przed klubem. Drzwi wejściowe do pokoju i do łazienki nie są wyciszone i głośno uderzają przy każdym wejściu/wyjściu. Pod hotelem przebiega linia kolejki podziemnej, której każdy przejazd jest odczuwalny/słyszalny delikatnym pomrukiem (to był najmniejszy problem).

Hotel environment, the breakfast, the room was convenient. All the staff was very friendly and helpful. But I experienced a very bad behavior from one of the staff. His name is Jean. I hope you have the cams and watch how he shouted at me. The customers can have negative issues while settling to the hotel. The customer can request the needs, if it doesn’t solve, the customer can give complaint, of course without shouting. But the receptionist behaved very badly to me while I was complaining. He shouted on Monday night and. I was very frightened, couldn’t sleep. And Thursday morning I didint want to keep in touch with him while checking out. He again behaved very badly, rude and aggressive. You can see all the details thru your cams. Nobody can say ‘ you have a problem ‘ to the customer / visitor. I wanted to share my experience and hope to give feedback. I will give this feedback to my company not to use this hotel for upcoming visits. Ps: I don’t want to label all the staff badly. The rest of them, other receptionist, the breakfast ladies all helpful. Regards