Hotel Mercure Paris Arc de Triomphe Wagram

The hotel was very clean , quiet at night , the location is perfect surrounded by a lot of cafes and restaurants , the metro and bus stops 3 minutes from the hotel , the staff was very friendly and helpful, the breakfast was good and fresh and the price was good

The hotel is nicely located, near to Place de l'Etoile! I was a bit disapointed as a Diamond customer I didn't get an upgraded room and didn't get my welcome gift as it's should be.(fruit or sweets) The room is really small. Toilette cans be cleanest and need more attention. The room costs around 250€/night and it's why I was dispointed for above points... Normally it should be an unforgettable stay and it wasn't .

Great choice to stay for a weekend. Clean rooms and easy check in. Staff were really helpful. Yummy breakfast. Safe location as well and easy access to everything. Only a few minutes from the metro Charles De Gaulle Etoille.

We were staying for a weekend in the Mercure wagram, Service was good, even before we arrive, we have sent emails to the hotel, that were answered quickly and professionally. Room was quite small, but its a French standard, so we didnt expect more. Breakfast was good t this level of hotel, there was a good selection of hot and cold stuff, and even nespresso machine at breakfast. location was really good, few minutes walk to arc de triomphe. the only downside was that i wasnt offered any upgrade as an accor gold member.

Great location, nice decor in the room, could have been a great stay. But three problems with service almost turned it to a very bad experience. The first one is the carelessness of the person who cleaned my floor. The narrow corridor was filled with stuff that was just left on the floor - unplesant to the eye, challenging if you have luggage, not very hygienic. A second problem was when I asked for a late checkout. The attendant did not make any effort to look at the availability or to understand my needs - I had a late flight and would gladly pay a partial rate if offered. Her attitude was almost rude. And then when I checked out, she (the same attendant) gave me the credit card machine to pay for the stay. I asked a very simple question - is it not paid for already? It was, of course, but she did not care to check. If I had not been alert, I would have to spend some time with the credit card company to cancel a redundant payment. Quick note: in both situations the attendant was nor busy and no other clients were in the reception. For me it is unacceptable that a Mercure hotel allows this kind of employee lack of training and lack of good will.