Sofitel Biarritz le Miramar Thalassa sea & spa 5성

고객 평점 (ALL 평가) 4.4/5 2,451 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Sofitel Biarritz le Miramar Thalassa sea & spa - Image 1
Sofitel Biarritz le Miramar Thalassa sea & spa - Image 2
Sofitel Biarritz le Miramar Thalassa sea & spa - Image 3
Sofitel Biarritz le Miramar Thalassa sea & spa - Image 4
13 rue Louison Bobet, 64200 Biarritz, France

호텔설명

호텔 추가 정보

  • Outdoor seawater pool, with panoramic views

  • State-of-the-art spa and thalasso

  • Direct access to Miramar beach, right in the heart of the seaside resort

  • Each room has its own terrace

  • Musical Brunch every Sunday

숙박

호텔 위치

Sofitel Biarritz le Miramar Thalassa sea & spa

13 rue Louison Bobet
64200 Biarritz
France

GPS:43.487878, -1.554608

전화
팩스 +33 5 59 24 77 20

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스

Le Restaurant

A lover of Basque gastronomy, our Chef is inspired by local flavors, exploring the treasures of land and sea. Savor authenticity with each mouthful when you choose from our regularly updated menu that showcases seasonal delights.

예약

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  2,451 리뷰

TripAdvisor 평가  4.1/5  2,006 리뷰

Heartless hotel chain

트립어드바이저 평점 1.0/5

Mayan B TripAdvisor 인증 리뷰

Horrible French customer service. My mother had a stroke and is in hospital and they’re refusing to refund me or move the booking to another day although they have plenty of availability. They literally told me that is not their problem, they are a business and they are here to make money. And I should go to my insurance. They were incredibly haughty and cold. I will never stay in a Sofitel hotel ever again.

Dear Guest, We are truly sorry to hear about your mother's condition and sincerely hope she recovers quickly. We’re also sorry that your interaction with our team left you feeling unsupported during such a difficult time. This is certainly not the experience we strive to offer. Please understand that our staff must follow the terms and conditions, which—much like in the airline industry—do not allow us to cancel or modify reservations, even in exceptional circumstances. That said, we remain fully available to provide any supporting documents you may need. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Wonderful stay

트립어드바이저 평점 5.0/5

Trueparisian TripAdvisor 인증 리뷰

Fantastic stay at the Sofitel Biarritz le Miramar. As a Gold Accor Member, I was upgraded to a very nice room overlooking the Ocean. The check-in was super efficient and kind. I like this hotel very much which captures the Sofitel experience very well. Breakfast and dinners were absolutely delicious with a very attentive staff. The treatments at the thalassa center were incredibly good. I loved my experience and cannot wait to go back in April.

Dear Guest, Thank you so much for your wonderful feedback! We are truly delighted to read that your stay at Sofitel Biarritz Le Miramar was such a memorable one, and we’re thrilled that you enjoyed your upgraded room with the breathtaking ocean view. Your kind words about the efficiency and warmth of our check-in, the quality of our cuisine, and the attentiveness of our Sofitel Heartists mean a great deal to us. We're also so pleased that you appreciated the thalassotherapy treatments — they are indeed a key part of the relaxing and rejuvenating Sofitel experience. We can't wait to welcome you back in April for another magnifique stay by the sea, Kind regards, Juliette Wattinne Guest Experience & Quality Manager

very disappointing, repeatedly bitten by mosquitoes in room 601, poor staff attitude

트립어드바이저 평점 1.0/5

R H TripAdvisor 인증 리뷰

disappointing stay, room bathrooms and toilets are very dated, toilets are like something from a 1970s 2 star hotel, unfortunately there were mosquitoes in our room from when we arrived, we got bitten numerous times before I could finally find and kill them on our third night, the staff will find the dead mosquitoes on ceiling of room 601, departure experience was very poor, I emailed our boarding passes to hotel reception asking could they print them for us, after 90 minutes I had still received no reply so went to reception, staff member said I hadn't sent the emails or at least they hadn't received them (I had sent them to 2 email addresses by now), I had to go back to my room to get my laptop to prove that I had actually sent the email(s), when I returned to reception the 2 staff members were still there but refused to speak to me, another guest arrived to check out so 1 staff member dealt with her, still ignoring me, I then asked to speak to a/the manager, second reception staff member now held a derogatory phone conversation about me with her manager thinking that I could not understand French and could not understand what she was saying, manager arrived, I explained the situation and she said they had actually received my emails and would print them, when I informed that the reception person had said otherwise the reception simply gave a Gallic shrug/"who cares" attitude, at the rates that this hotel charges I have no deep desire to have my time wasted, be lied to, deceived, misinformed or criticised in derogatory phone conversations between staff while standing at public hotel reception area

Dear Guest, We deeply regret the issues you encountered with the mosquitoes in your room. It is true that with the changing weather with succession of rainy und sunny days, we had some mosquitoes in the Basque Country, but they are now gone thanks to the wind. Concerning the service you encountered at the reception desk, this is definitely not the level of service we use to offer to our guests, as you can read in numerous good comments we receive concerning or staff, and we are sorry to felt short with you. We have investigated what happened with the email you sent and put in place a new process so that no emails are missed so that this situation do not occur anymore. Once again, we sincerely apologize for the disappointing experience you had during your stay. Kind regards, Juliette wattinne Guests Experiences & Quality Manager

AWFUL. DO NOT STAY.

트립어드바이저 평점 1.0/5

Sarah C Couples - TripAdvisor 인증 리뷰

Terrible. NOT 5 star. The hotel is dirty and in need of complete refurbishment. Hallways are dark and gloomy with eco friendly lighting which may save the plant/euros for Sofitel, but which is extremely depressing and unsafe. Spoke to receptionist who offered an equally disappointing room for an extra €100 a night! Wow. I was already paying more than €400 for just a room! Duty manager was useless. General manager, who I emailed after my stay, was equally useless. No acknowledgement for his hotel’s dreadful state of repair. I am still awaiting a more considered response. Do NOT stay here. I have photos and videos which illustrate that this is a hotel barely worth a 2 star rating. Truly awful. Other reviewers say staff are friendly. So what? This is a 5 star establishment who should be offering 5 star accommodation and service.

Dear Guest, Thank you for taking the time to share your detailed feedback, and we sincerely apologize for the distressing experience you had during your stay. It is clear that we did not meet your expectations, especially regarding the condition of the hotel and the service provided, and for that, we are truly sorry. We understand your frustration, particularly with the room quality, lighting, and the handling of your concerns by our team members. Please rest assured that we are taking your comments seriously and are working to address the issues you’ve raised, including the lighting and the service response you received. Your experience does not reflect the standard of service we aim to provide, and we deeply regret that this was not the case during your visit. Thank you for bringing these matters to our attention. We are committed to making the necessary improvements and hope to regain your trust in the future. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Needs a massive renovation!

트립어드바이저 평점 3.0/5

80reneem 가족 - TripAdvisor 인증 리뷰

I rate the Sofitel a 3 but it’s really only a 2 if I was to only judge the hotel. The location and the pool were the absolute highlight’s and for this we give a 5! Biarritz has a stunning coastline but please spend your money elsewhere! This hotel pretends to be a 5 star hotel with wellness spa. Thank goodness I had not planned my trip around the spa itself. I think if this was in Australia, it would be shut down. When you take the lift to the spa , you arrive into a waste land! Depending on which way you arrive, it is a rabbit warren of empty corridors, closed doors with French signage! I couldn’t even find the toilet. After paying $700 AUD for 3 treatments, you would expect a warm welcome, and someone assisting you to your next treatment. No not here, you are on your own (naked in a robe) trying to ask for directions to the next room however nobody speaks English. My treatment was booked with a Physiotherapist however I think she was barely qualified for a massage! Highlights from my family were the soft robes and spacious rooms, big beds with cozy mattresses toppers and soft linen. Great valet and reception but that’s it for service. Pool is saltwater and perfectly cool! We could not find the indoor pool 😝

Dear Guest, Thank you for taking the time to provide such detailed feedback about your recent stay with us. We are pleased to hear that you enjoyed the location, the pool, the spacious rooms, and the service provided by our valet and reception teams. However, we deeply regret that other aspects of your stay did not meet your expectations. Your comments about the spa experience are concerning. We apologize for the confusion and inconvenience you faced, especially regarding navigation within the spa and the quality of treatments received. We take your feedback seriously and will address these issues with our team to improve our services and facilities. Your experience does not reflect the high standards we strive to maintain, and we are committed to making the necessary improvements. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide a much-improved experience. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 493 리뷰 9.3/10 위치
  • 819 리뷰 7.2/10 객실
  • 1,290 리뷰 9.4/10 서비스
  • 5 리뷰 8.6/10 인터넷 가격
  • 392 리뷰 3.9/10 분위기
  • 353 리뷰 8.1/10 안락함
  • 307 리뷰 3.5/10 편의 시설
  • 241 리뷰 8.7/10 조식

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.