Mercure Jakarta Kota 4 estrelas

Nota clientes Avis (Classificação ALL) 4.9/5 256 comentários

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Hotel aprovado por ALLSAFE

Extras do hotel

  • Piscina exterior e centro de fitness

  • Acesso WIFI gratuito

  • Restaurante com gastronomia chinesa e ocidental

  • Situado próximo de restaurantes e da zona comercial

  • Spacious Room

As nossas opções de alojamento

Take advantage of our Flight + Hotel offers


Localização do hotel

Mercure Jakarta Kota

Jl. Hayam Wuruk No. 123

GPS:-6.149451, 106.817279

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião

Avaliações dos nossos clientes

Avaliações dos nossos clientes

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Classificação ALL  4.9/5  256 comentários

Classificação do TripAdvisor  4.0/5  855 comentários

Certificado de excelência 2023

Great staff and food

Nota Tripadvisor 5.0/5

Safari07544219717 Couples - Avaliação com certificação TripAdvisor

I went to this hotel days ago, I remember the staff in front office was really helpful, they were polite too, it's one of best experiences in jakarta. Will definitely come back! The food they served also great! I like the dimsum anyway, people should try it

Dear Safari07544219717, Thank you for choosing to stay at Mercure Jakarta Kota and for sharing your wonderful experience with us. We are delighted to hear that our front office staff provided helpful and polite service, contributing to one of the best experiences you have had in Jakarta. We are glad to know that you enjoyed the food we served, particularly the delicious dimsum. Our team takes pride in delivering a diverse and delectable culinary experience to our guests. Your recommendation for others to try our food, especially the dimsum, is greatly appreciated. We hope that more people will have the opportunity to indulge in our culinary delights. We sincerely appreciate your feedback and the time you have taken to share your positive experience with us. It would be our pleasure to welcome you back to Mercure Jakarta Kota in the near future for another memorable stay. Sincerely, Teuku Rusiansyah General Manager

Great service, unexpected value

Nota Tripadvisor 5.0/5

Richard W Friends getaway - Avaliação com certificação TripAdvisor

We arrived tired at the hotel in the evening. A beautiful entry and the reception people were very friendly. Jojo the porter (my aunt called him Yoko Ono) a lovely elder and patient person helped us with any question we asked. We moved from the 11th to 9th floor because the rooms were not back to back which my aunt required. A broken safe was quickly replaced by a technician. The breakfast and delicious buffet offered plenty of choice and releaved us from looking for a restaurant in Jakarta. The hotel manager called Mr. Hero was our true hero. We were planning to go to Bandung by train 2 days after our arrival and when we explained he personally arranged this for us saving us an additional trip to station Gambir and fully enjoying our day tour in Jakarta the next day which he also arranged for us. The extra service offered by the hotel we loved very much. A small suggestion for improvement. The 2 lifts are not working together and need smarter programming to gain optimal customer experience. Up is ok but when the lift is going down it is annoying the lift virtually stops at any floor even when there are no people to enter, because they already took the other lift. But in all our experience has overachieved to what we expected.

Dear Mr. Richard W, Thank you for sharing your wonderful experience at Mercure Jakarta Kota. We greatly appreciate your positive feedback and are thrilled to hear that you had a great stay. It's fantastic to know that you received excellent service from our friendly reception staff, particularly Mr. Joko, who went above and beyond to assist you. We strive to provide a warm and welcoming atmosphere for our guests, and it's delightful to hear that Mr. Joko made a memorable impression on you. We are glad that we were able to accommodate your request for a room change and promptly address the issue with the safe. It's our goal to ensure that your stay is comfortable and hassle-free. We are delighted that you enjoyed our delicious breakfast buffet and found it convenient to have a wide variety of choices without having to search for a restaurant in Jakarta. We will pass along your compliments to our chef and breakfast team. Moreover, we are thrilled to hear that Mr. Hero, went the extra mile to arrange your train trip to Bandung and organize a day tour in Jakarta for you. We take pride in providing exceptional service and creating memorable experiences for our guests. Thank you for your valuable suggestion regarding the elevator programming. We will certainly take it into consideration as we strive to continuously improve our facilities and services. Once again, we appreciate your kind words and recommendation. We hope to have the pleasure of welcoming you back in the future for another exceptional stay at Mercure Jakarta Kota. Sincerely, Teuku Rusiansyah - General Manager

Good hotel for staycation

Nota Tripadvisor 5.0/5

Vacation12285448374 Avaliação com certificação TripAdvisor

i was stay here for 2 days with my family. Kamar nya cukup luas, dekat dengan halte busway dan banyak food street disekitar.. Pelayanan dari awal check in so so, untuk dapat kamar menunggu sekitar 15 menit. Pool nya gak terlalu besar, jacuzzi nya gak berfungsi .. Makanan nya enak enak cocok dg lidah lokal. Banyak variasi. Staff nya ramah .. big thanks buat bu Ena dan pak Syam, so kind and very helpful.. Will be back soon yaa. Sukses terus Mercure🤗

Dear Vacation12285448374, Terima kasih telah meluangkan waktu anda untuk membagikan pengalaman anda selama menginap di Mercure Jakarta Kota. Saya senang apabila kualitas pelayanan dan fasilitas yang kami sediakan sesuai dengan harapan Anda. Kami juga akan sampaikan apresiasi anda terhadap Bu Ena dan Pak Syam. Tentunya menjadi kebanggan dapat membaca pujian dari anda. Suatu kehormatan bagi kami untuk melayani Anda dan kami menanti kunjungan Anda selanjutnya. Hormat Kami, Teuku Rusiansyah

cheap so don't expect more

Nota Tripadvisor 2.0/5

nicodemus h Avaliação com certificação TripAdvisor

old hotel, unfriendly service, facility very less, breakfast not too great, cheap so can't expect more, better go to Novotel mangga dua, hope they upgrade the human resources and more friendly staff and more good management

Dear Nicodemush159, Warm Greetings from Mercure Jakarta Kota Thank you for taking your time writing this review. we would like to sincerely apologize due to the inconvenience happen during your stay. Please be rest assured that this is not typical neither a standard of product and service we are providing to our customers. We do hope that we could serve you better in the near future. All comments from our valued Guests especially yourself is treated as the valuable input for improving our quality of products and services dedicated to our guests in the future. Again, let me extend our sincere gratitude for your input and we look forward to welcoming you back to our hotel. Best Regards, Teuku Rusiansyah General Manager

Good Hotel

Nota Tripadvisor 4.0/5

AlitcadWahyudi Negócios - Avaliação com certificação TripAdvisor

stayed 2 nights for a business meeting, easy check in and check out, staffs are well trained, friendly and very helpful, rooms are clean and complete, food is varied and tastes good, parking is available, the room rate reasonable, good experience

Dear Mr Alitcad Wahyudi, Thank you very much for having stayed with Mercure Jakarta Kota and taking your time to write your feedback. It is nice to know that you had a great experience during your stay. Please be sure that we will continue to give the best service and facilities in the future. Once again thank you and hope to see you again very soon. Sincerely, Teuku Rusiansyah - General Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 114 comentários 9.2/10 Localização
  • 245 comentários 8.1/10 Quarto
  • 304 comentários 8.4/10 Serviço
  • 20 comentários 9.1/10 Internet
  • 151 comentários 8/10 Limpeza
  • 129 comentários 6.3/10 Comodidades
  • 94 comentários 9.3/10 Conforto
  • 74 comentários 5.7/10 Pequeno-almoço

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