Mercure Jakarta Kota 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.9/5 241 opiniones

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Hotel aprobado por ALLSAFE

Extras del hotel

  • El hotel cuenta con piscina al aire libre y gimnasio

  • Acceso gratuito a Internet WIFI

  • Restaurante con especialidades de cocina china y occidental

  • Ubicado a escasos metros de numerosos restaurantes y zonas comerciales

  • Spacious Room

Nuestros alojamientos

Take advantage of our Flight + Hotel offers


Localización del hotel

Mercure Jakarta Kota

Jl. Hayam Wuruk No. 123

GPS:-6.149451, 106.817279

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Servicio de habitaciones

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.9/5  241 opiniones

Valoración de TripAdvisor  4.0/5  860 opiniones

Certificado de excelencia 2023

En su día fue un gran hotel pero ya no lo es

Nota de Tripadvisor 3.0/5

hijadelaluna Valoración certificada de TripAdvisor

Es un hotel que está muy descuidado, en su día fue un gran hotel pero ahora necesita reformas urgentemente. Las habitaciones están deterioradas, Yo pedí un cambio de habitación porque la bañera estaba rota y me cambiaron a otra pero en general, necesita una puesta a punto.

Dear hijadelaluna, Thank you for taking the time to share your feedback, and I deeply apologize that I can't respond in your beautiful Spanish language. We sincerely appreciate your comments and your rating, although we regret to learn about your less-than-satisfactory experience at Mercure Jakarta Kota. Your feedback is essential, and we take it seriously. We are sorry to hear that you found our hotel in need of urgent renovations and that the rooms appeared deteriorated during your stay. We apologize for any inconvenience you may have experienced, especially regarding the broken bathtub. Please rest assured that we are committed to maintaining high-quality standards for our guests, and your comments will be used to guide us in making the necessary improvements. If you have any additional comments, suggestions, or specific insights about your stay that you'd like to share, please feel free to let us know. We value your input as it helps us enhance our services and guest experiences. Once again, we apologize for any inconvenience you may have encountered and thank you for choosing Mercure Jakarta Kota. We hope to have the opportunity to welcome you back in the future with an improved experience. Sincerely, Teuku Rusiansyah - General Manager

Great staff and food

Nota de Tripadvisor 5.0/5

Safari07544219717 En pareja - Valoración certificada de TripAdvisor

I went to this hotel days ago, I remember the staff in front office was really helpful, they were polite too, it's one of best experiences in jakarta. Will definitely come back! The food they served also great! I like the dimsum anyway, people should try it

Dear Safari07544219717, Thank you for choosing to stay at Mercure Jakarta Kota and for sharing your wonderful experience with us. We are delighted to hear that our front office staff provided helpful and polite service, contributing to one of the best experiences you have had in Jakarta. We are glad to know that you enjoyed the food we served, particularly the delicious dimsum. Our team takes pride in delivering a diverse and delectable culinary experience to our guests. Your recommendation for others to try our food, especially the dimsum, is greatly appreciated. We hope that more people will have the opportunity to indulge in our culinary delights. We sincerely appreciate your feedback and the time you have taken to share your positive experience with us. It would be our pleasure to welcome you back to Mercure Jakarta Kota in the near future for another memorable stay. Sincerely, Teuku Rusiansyah General Manager

Great service, unexpected value

Nota de Tripadvisor 5.0/5

Richard W Con amigos - Valoración certificada de TripAdvisor

We arrived tired at the hotel in the evening. A beautiful entry and the reception people were very friendly. Jojo the porter (my aunt called him Yoko Ono) a lovely elder and patient person helped us with any question we asked. We moved from the 11th to 9th floor because the rooms were not back to back which my aunt required. A broken safe was quickly replaced by a technician. The breakfast and delicious buffet offered plenty of choice and releaved us from looking for a restaurant in Jakarta. The hotel manager called Mr. Hero was our true hero. We were planning to go to Bandung by train 2 days after our arrival and when we explained he personally arranged this for us saving us an additional trip to station Gambir and fully enjoying our day tour in Jakarta the next day which he also arranged for us. The extra service offered by the hotel we loved very much. A small suggestion for improvement. The 2 lifts are not working together and need smarter programming to gain optimal customer experience. Up is ok but when the lift is going down it is annoying the lift virtually stops at any floor even when there are no people to enter, because they already took the other lift. But in all our experience has overachieved to what we expected.

Dear Mr. Richard W, Thank you for sharing your wonderful experience at Mercure Jakarta Kota. We greatly appreciate your positive feedback and are thrilled to hear that you had a great stay. It's fantastic to know that you received excellent service from our friendly reception staff, particularly Mr. Joko, who went above and beyond to assist you. We strive to provide a warm and welcoming atmosphere for our guests, and it's delightful to hear that Mr. Joko made a memorable impression on you. We are glad that we were able to accommodate your request for a room change and promptly address the issue with the safe. It's our goal to ensure that your stay is comfortable and hassle-free. We are delighted that you enjoyed our delicious breakfast buffet and found it convenient to have a wide variety of choices without having to search for a restaurant in Jakarta. We will pass along your compliments to our chef and breakfast team. Moreover, we are thrilled to hear that Mr. Hero, went the extra mile to arrange your train trip to Bandung and organize a day tour in Jakarta for you. We take pride in providing exceptional service and creating memorable experiences for our guests. Thank you for your valuable suggestion regarding the elevator programming. We will certainly take it into consideration as we strive to continuously improve our facilities and services. Once again, we appreciate your kind words and recommendation. We hope to have the pleasure of welcoming you back in the future for another exceptional stay at Mercure Jakarta Kota. Sincerely, Teuku Rusiansyah - General Manager

Gran hotel en el norte de Jakarta.

Nota de Tripadvisor 4.0/5

Lobboarena En solitario - Valoración certificada de TripAdvisor

El hotel es un poco antiguo, sobre todo los baños que tienen la famosa bañera. Tambien son muy pequeños. El resto del hotel es muy bueno. Esta situado en una de las Avenidas principales del norte de Jakarta con montón de sitios para comer. Saliendo a la izquierda esta Mangga Besar una calle con comida callejera que està riquísima. Tiene una piscina muy apañada y masaje si quereis. Muy recomendable. Pedid habitaciones altas y alejadas de la calle.Hay atascos de tràfico casi todo el día.

Dear Lobboarena, Thank you for taking time to write a review for Mercure Jakarta Kota. Your positive feedback its means a lot, we very happy to know that your enjoying your stay with us. Your satisfaction is our goal at the hotel. We hope to welcome you back to our hotel very soon! Mercurely Yours, Jamal Muhamad - General Manager

Bastante correcto, ubicacion genial

Nota de Tripadvisor 4.0/5

mechita3000 En pareja - Valoración certificada de TripAdvisor

Me costo 100 euros 3 noches es un hotel de 4 estrellas, sin el desayuno incluido, queda super bien ubicado si te interesa conocer el centro de la ciudad, esta justo en el barrio chino que es muy divertido y tiene transporte publico justo al salir, digamos que no es el típico hotel turistico si no que va gente de alli, en general muy correcto todo

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 131 opiniones 8.7/10 Ubicación
  • 264 opiniones 8.3/10 Habitación
  • 334 opiniones 8.7/10 Servicio
  • 18 opiniones 8.6/10 Internet
  • 159 opiniones 8.4/10 Limpieza
  • 104 opiniones 8.7/10 Comodidad
  • 85 opiniones 6.2/10 Desayuno
  • 58 opiniones 9.7/10 Relación Calidad/Precio

Ofrecido por Trustyou

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