Mercure Hotel Koblenz 4성

고객 평점 (ALL 평가) 4.3/5 1,628 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Mercure Hotel Koblenz - Image 1
Mercure Hotel Koblenz - Image 2
Mercure Hotel Koblenz - Image 3
Mercure Hotel Koblenz - Image 4
Julius-Wegeler-Str. 6, 56068 KOBLENZ, Germany

호텔설명

호텔 추가 정보

  • High-speed internet

  • Ideal location near the Rhine and the castle

  • Near the cable car and old town

  • Room with a view

  • Conveniently located

숙박

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호텔 위치

Mercure Hotel Koblenz

Julius-Wegeler-Str. 6
56068 KOBLENZ
Germany

GPS:50.353722, 7.600685

전화
팩스 +49 261 1361199

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

FINESSE

Enjoy international and regional specialties in our contemporary "Finesse" restaurant, open daily between midday and 9pm. During the summer months, you can enjoy your meal on our terrace with a view of the Rhine.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.3/5  1,628 리뷰

TripAdvisor 평가  4.0/5  1,229 리뷰

there is no reason to stay here

트립어드바이저 평점 2.0/5

Bernado_HH TripAdvisor 인증 리뷰

20 minutes waiting time at check-in, completely disinterested staff. dispassionate hotel with no interest in the guest. 20 minutes waiting time at check-in, completely disinterested staff. dispassionate hotel with no interest in the guest

Terrible Service

트립어드바이저 평점 1.0/5

Cheezypuf Couples - TripAdvisor 인증 리뷰

We checked in smoothly and pressed the button for the lift. After a while it became apparent the lift wasn’t working. I returned to Reception and asked if the lifts were broken. I was informed that they weren’t, and no other guest had complained, so we could be assured that they were working fine. When we reached our floor I found the doors jammed half open. The next day I asked at Reception if we could get some coffee, as there was none in the room, despite a kettle and cups being provided. The Receptionist passed my request to a male colleague who advised that the provision of coffee was not possible, as it was scheduled for replenishment the next day. When I asked if I could be provided with some coffee in the meantime I was told it wasn’t possible. I asked him if we could borrow bikes. He told me to look downstairs at the machine and download an App. I asked him much it would cost and he told me to download the App. I said I would, but asked if he could just tell me the price please. He said this wasn’t possible. Finally, I asked if he could assist us with booking the Weindorf wine village right beside the hotel. He asked if I had the phone number, I said no. He said he was confident I’d be able to find it on Google. I explained I don’t speak German and would like his assistance booking it please. He said that this wasn’t possible. The room was fine, but the air conditioning sounded like an aircraft taking off, so we left the window ajar for ventilation, and were kept awake by road noise. In another hotel I might have asked for the AC to be fixed, but given my previous dealings with Reception we decided to just put up with it. I was surprised by the determination of the staff to refuse any assistance with what I feel are reasonable requests. I was pleased to leave.

Dear Cheezypuf, We sincerely apologize for the inconveniences you experienced during your stay at Mercure Hotel Koblenz. We regret that the issues with the lift, coffee provision, bike rental, and booking assistance were not handled to your satisfaction. Your feedback is invaluable, and we will address these communication and service gaps with our team to ensure a more seamless experience for our guests. Regarding the noisy air conditioning in your room, we apologize for the disturbance and will look into resolving this issue promptly. We appreciate your patience and understanding. Should you reconsider staying with us in the future, we will make every effort to provide you with a more pleasant and accommodating stay. Thank you for bringing these matters to our attention. Warm regards, Mercure Hotel Koblenz

Okay for a stop over. Wouldn’t stay longer than this due to aircon and parking

트립어드바이저 평점 3.0/5

MozzyYorkshire Friends getaway - TripAdvisor 인증 리뷰

Hotel is easy to find, just set back off the road. Check in was quick Rooms are clean and spacious. The room did have air con which only seemed to work during the day. Would make more sense to have it on during the night and leave it off in a morning. Breakfast was good. Coffee excellent as I drink espresso and this machine was separate to the main coffee machine. Hotel has been marked down due to been told our motorbikes were not allowed in the garage and had to be parked at the front on the hotel and lack of air con at night. Don’t market these facilities if you don’t allow the use of them.

Bad attitude hotel and restaurant

트립어드바이저 평점 1.0/5

EhudSpe 비즈니스 - TripAdvisor 인증 리뷰

We were a group of over 8 people wanted to have dinner with no previous reservation. The restaurant was completely empty, with no other people dining. The restaurant staff were very unpleasant and rude, didn’t really wanted to provide any service and gave us only 3 or 4 food options. We decided not to stay. Really surprised with the bad attitude of this place

No air-conditioning at night!!

트립어드바이저 평점 1.0/5

Z4777USkevinb TripAdvisor 인증 리뷰

One star for one reason: the hotel claims to have air conditioning. I moved several VIP guests (speakers at a convention) into this hotel due to a heatwave in August 2022, to take advantage of the air conditioning. I woke at night soaked in sweat. No air conditioning. The hotel did not tell me they were turning off the aircon at night, and sent an engineer. I was pretty sure it was working, as it worked during the daytime. The engineer was gracious enough to give me a heads-up that it was off at night. The manager I was dealing with was dishonest. We spent several thousand pounds (GBP) that week with hotel rooms. Never again. Don't trust their airconditioning. Avoid in summer!

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 824 리뷰 8.8/10 위치
  • 1,153 리뷰 7.2/10 객실
  • 913 리뷰 8/10 서비스
  • 14 리뷰 7.1/10 인터넷 가격
  • 751 리뷰 8.4/10 조식
  • 473 리뷰 5.9/10 안락함
  • 414 리뷰 6.6/10 청결도
  • 264 리뷰 5/10 레스토랑

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.