Nota clientes Avis (Classificação ALL) 4.5/5 1.942 comentários
Hotel Mercure Nantes Centre Grand Hotel
4 Rue du Couedic, Accès GPS Zone Pietonne :, N 47°12'48.91" W 1°33'24.19"
E-mail de contacto
Ponto de ônibus
Acesso: 500 m / 0.31 mi
Estação de trem
Acesso: 1 km / 0.63 mi
Check-in desde as - Check-out até às
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Avaliações dos nossos clientes
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Great location but some reservations
Nota Tripadvisor 4.0/5
SoloStays Solo travel - Avaliação com certificação TripAdvisor
The location of the hotel is excellent, situated only a few steps from some of the most touristic areas. It is only a 5 minute walk to the bus stop of the TAN shuttle to the airport which takes 20 mins (9 euro). Being in the centre of the touristic areas does bring with it noise and liveliness which has to be expected. The lobby area is a refuge from this and is a modern tranquil area to lounge about and enjoy a drink. It is all very nicely decorated with plush furniture and artistic flavour. Off from the lobby is a business area, a bar and the breakfast room. The greeting at reception was very pleasant but unfortunately the room selected for me was not ready even though it was after check-in time. I had booked a privilege room and supposedly they were honouring my booking request for a larger room (for yoga), standard to have an upgrade as a Gold member and I was more than happy to head off into town for 45 mins. Upon return and entry to the room I was very surprised to see it was quite standard and indeed small by my standards. The room was well decorated and in keeping with the style of the hotel. The majority of the room was taken up with a very comfortable bed overlooked by a large screen TV. There was a comfortable seat with table, large enough to do some work on. There was a cabinet with mini bar inside stocked with a water, beer, soda and a fruit juice. This is replenished daily along with the coffee pods for the Nespresso machine. The room has a separate shower room and WC. The shower was a pleasant walk in with large rain shower head. The vanity area was however quite small and although there was a lock on the WC door, none on the shower room door. The room was very comfortable and inviting. However the WiFi was very disappointing. From the chair and table only two bars could be achieved on any device giving a download speed of 3mbs. If you stood at the door you got full bars of strength and around 20mbs. Going out into the hall and locating the router you could achieve 30mbs. They need to increase their routers in the corridors in order to reach all rooms properly. Forget Netflix and YouTube in bed. It could however do with a few touch ups of paint in areas and a good carpet clean to get rid of the stains. I enjoyed a cappuccino from the bar as my welcome drink but had to ring the bell and wait five minutes for a staff member to attend, this was even after going to reception to ask. I also never seemed to be able to time it right for the room cleaning. Whether I left early in the morning or late morning or early afternoon. On one day I left the "cleaning required" sign on while I was in, just so I could at least get the coffee replenished. At checkout there seemed to be confusion over breakfasts and carparking wanting additional money, none of which I'd taken. Overall this is a very pleasant hotel in a great location. It is very comfortable and well appointed but could do with some improvement.
Hello, Thank you for your detailed and constructive comments to us and for your many compliments. Regarding room size, all our rooms are the same size except for our suites. We then looked for the room that offers you the most free space to practice yoga. Unfortunately we did not have a suite, otherwise we would have been happy to upgrade you! We have taken note of some recommendations such as improving the wifi signal, painting and cleaning the carpets. We are listening to our guests and reading your comments is the best way to improve because only you who take advantage of the hotel services give us the best feedback. Concerning the waiting time at the bar, our bartenders are in charge of breakfast, room service and the bar, which explains their absence at the counter at certain times. This is why we have installed a bell at the counter to let them know when a customer wants to exchange and they are not present. We are sorry if these few negative points have impacted you during your stay. We do our utmost to make your stay a success and would be delighted to welcome you back to our hotel to show you that we have improved on these points. See you soon in Nantes! Best regards, Reception Team -- Daphné
Perfect location in the heart of old town
Nota Tripadvisor 3.0/5
Martin J Avaliação com certificação TripAdvisor
Although the location is perfect - all the tourist attractions are right there around the corner - it kinda feels like a dodgy alleeway. It´s located deep in the old town so you have to wait for a taxi for a looong time, so you better order that in advance if you need to catch a flight on time. The floorplan is not like in your average hotel which is understandable as it´s an old building, but a bit more open floorplan in the rooms would be great. there´s a lot of corners and cabinets and not much space. Feels like being on a cruise ship - everything is there but is´s petite ;) The fittness centre consists of 3 instruments and 10 dumbells so don´t expect too much. But the hotel overall is OK, bed´s comfy, quite, people are friendly and the breakfast was nice. Couple of small things to improve: the phone in my room didn´t work, neither did the blowdryer. And perhaps a bit more information to be written down in English but that´s just a French thing I guess :) .
Too difficult to find
Nota Tripadvisor 3.0/5
meggiep1234 Famílias - Avaliação com certificação TripAdvisor
We had booked this hotel the night prior to our departure from Nantes Airport. It was centrally located but very busy and given the crowds and construction and difficulty finding the parking area we ended up putting on our hazards next to a parking lot and booking a different hotel out of Nantes Center. I was traveling with my father who had some ambulation issues and given the confusion of where to park, the location of the hotel, we decided to stay elsewhere out of town a bit. It did look lovely, however. Just be prepared for the construction.
Dear customer I find it a bit easy to judge us with a bad note without having stayed at our place and only considering the access to the hotel. Our hotel is located in the heart of the pedestrian streets of Nantes. A map is sent to all our clients before booking in order to facilitate their arrival.
Amazing room and great value for money
Nota Tripadvisor 5.0/5
Pat R Couples - Avaliação com certificação TripAdvisor
What an amazing room! We visited on a relatively quiet day just for one night and we got super lucky that we got upgraded to a suite. It was incredible. The bath was the size of my bathroom at home! There was a living room with a massive tv and a playstation, bedroom was massive too and lovely decorated. The whole thing was so big you could get lost in it. What a lovely surprise and the staff couldn't be friendlier. We had a great stay. Wish we could stay longer cause that room blew us away :) Thank you
Thanks a lot for your positive feedback
Nota clientes Avis 4.5/5
Anónimo Amigos - Comentários confirmados de ALL
Hotel bem localizado, confortável e pessoal excelente. Quartos funcionais, zonas comuns agradáveis, alimentação óptima. Relação qualidade-preço correcta.
Obrigado pelos seus comentários positivos na sequência da sua recente estadia no nosso hotel Laurent STROZYK Directeur Général / General Manager Tél 02 51 82 10 00
Em parceria com TripAdvisor
Preço a partir de, para uma noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços adicionais e pequeno-almoço. Corresponde ao preço público mais baixo, com todas as taxas incluídas (IVA e taxa turística) para o alojamento em questão, disponível hoje no site: https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Varia conforme o período e a disponibilidade. O preço apenas é garantido no momento da reserva. Todas as reservas (no estrangeiro) podem ser pagas na moeda local do país onde o hotel se encontra. Apenas é garantido, no momento da reserva, o montante confirmado nessa moeda. Irá receber uma estimativa da conversão para a sua moeda, mas esta não é vinculativa. No momento do pagamento, o seu banco poderá cobrar comissões bancárias e/ou taxas cambiais.Voltar ao preço do quarto