Mercure Porto Centro Santa Catarina 4 gwiazdki

Will begin with the positives. Good location and nicely renovated lobby and restaurant bar area. Issues began on day one, when we checked into our room, and the wooden shutters of our room wouldn't shut, meaning light would get through. Moved to another room, which turned out to much smaller, but at least the shutters worked. Went sightseeing the next day, and returned to find that housekeeping had placed mine and my partner's toiletry bags in the bidet, including one of our toothbrushes which was touching the porcelain. Revolting. Went back to reception, who offered to change our room again. Seemed like an odd response, given one could only assume that housekeeping services service all rooms in the hotel. Were provided with dental kits and told to speak to the hotel manager the following day. Instead, decided to send an email to the hotel management immediately. Then at 11:15pm once we were in bed, received a knock on the door with free pastries. Bit late? All in all, I wouldn't bare to stay here again. It was extremely disappointing. Plenty of other options nearby, like the NH hotel across the street.

Comfortable hotel where you can walk to most things. Nice bar area but food options are limited for eating in the hotel. Rooms are a decent size, some maybe all with a bath in the bathroom. Staff were helpful.

Good hotel + good location, right in the center of the city, near the famous train station and cathedral church. Also you can find many restaurant and food around the area. The Majestic cafe also near by.

We booked 2 standard rooms & requested top floor corner rooms with views, 1 of which was granted & the other wasn’t available & neither was a room next door as hotel was full, however, a corner room directly below the other was so the request was partially filled & both rooms had a view. Check-in experience was one of the best experienced as the member of staff took time to draw on the map local sites, how to get there i.e. bus number & where to get the bus & how long it may take. It became apparent the rooms were not the same & they were too basic for my liking, although they were clean. The one on the upper floor did not have a room safe in the wardrobe or a desk which is advertised. There was also only 1 bin which was in the bathroom. There was also only one tea bag of English breakfast tea per day and one milk capsule! There were two coffee sachets and other flavoured teas but I would have liked at least 2 English tea bags per day & two milks. One of the reading lamps beside the bed did not work. Toilet was fitted as an afterthought as they often are in hotels i.e. it squeezed into a very tight space meaning getting on & off the toilet was a contortion. A rain shower was advertised which I think comes down from the ceiling, however, this was a shower attachment on the wall controlled by bathroom taps! Perhaps it is known as a rain shower but was the same as a standard shower although I had no issues with that as water was hot and plentiful. There was no storage in the bathroom for a wash kit or your own toiletries as the sink stored the Accor toiletries in a container & the face cloth & there was a small shelf with a box of tissues on. There was no face cloth in the other room but there was a large sink with storage space. This room also had a desk and room safe as well as decorative birds & sliding window shutters & a voile. The first room had no decorative birds & had black out curtains although these did not shut in the middle! Surprisingly, the windows opened fully which is unusual in a hotel especially so high up. We were fortunate to be offered welcome drinks due to our status & enjoyed a nice local dark beer, however, sitting on the bar stools at a bar table, it was obviously used for breakfast as both the table & stools were covered in pastry crumbs. The hotel had a reasonable location at the top of a hill, but this is Porto & hills are everywhere! There are several restaurants a short walk away. The hotel also arranged a taxi for us.

We loved the efficient check in process ; we also loved the excellent supportive beds in our room. Our room was very spacious and very clean. The staff was very friendly and helpful. We will stay at more Mecure Brand hotels in the future.

This was a comfortable hotel in the centre of Porto. Our room was fine and the WiFi connection was good. There was a good range of items at the buffet breakfast and these were topped up as necessary. We received a warm welcome on arrival and check-in was reasonably quick but staff generally seemed indifferent. For example, on most occasions when walking through reception, staff were in discussion and there was no feeling of warmth from them. A cheery 'good morning' or 'hello' would have made us feel much more valued.

The staff could not do enough for us. So helpful and friendly. Excellent breakfast, all very fresh. And the gift of freshly baked tarts they served to each guest were fantastic. One of the best I have had. Just that little extra service makes such a difference. Highly recommend this hotel.

It is located in the old city centre and close to all public transport. Hop on hop of bus stop a block away. Major shopping centres within walking distance. The only issue is the lack of a grab rail in the bath for stability when getting into shower. Management are aware and in the process of installing them. Staff were helpful

The Mercure Porto Centro is in a perfect location to tour the city. Just a 5 minute walk to the metro station to and from the airport. The tour buses have a stop right across the street. Within walking distance to everything.

On top of Porto, this hotel is quite large and in a good location. The interior and the rooms have a good design, a little funky. Our room was standard size and well appointed. Soundproofing from the corridor and other rooms was poor. Air conditioning was not working and nobody cared about fixing it. The staff was efficient but uniformly uncaring and uninspired.

Everything was great right from the minute arrived. Someone showed us where to park during check-in … and actually guided us in! Check-in was quick and efficient. We arrived early, so our room wasn't ready, but they put our bags in a locked room while we explored the city. The parking garage was difficult to get into, but the same fellow guided us. The bed was comfortable, the bathroom facilities were great.

We had a wonderful stay in the hotel. The room was fabulous. We really enjoyed it. The staff were very helpful. The hotel has a good location close to most attractions in the city. Porto is a very nice town with a lot of attractions.

The hotel is excellently located, just metres from the main shopping area and easy access to the airport by metro and to out-of-town locations by train from the nearby train station. The river Duoro is also easily accessed by the nearby (100m) funicular. There are plenty of attractions and good restaurants all close to the hotel. The staff of the hotel were friendly and helpful and the hotel itself is comfortable and very clean. Overall, it represented good value-for-money.

Stayed here for two night short break in Porto. Good location close to main city sights. 10 minute walk to Cathedral and San Bento station. Easy to get to from airport just a quick metro ride to Balhoa station and a short relatively flat walk to the hotel. Quick efficent checkin. Paid extra for privledge room which gave extra space for family of 3. Room was clean comfortable and spacious. Nice views across square to church. Breakfast buffet good and reasonably priced if booked ahead. Works going on so not in normal restaurant but that didnt appear to cause any issues with plenty of tables available. Would definately stay here if in Porto again.p

Great location, great staff (they gave us some good tips for dinner), pretty good breakfast, good shower (even though in bathtub..) - horribly hard beds unfortunately, didn't sleep much in the end due to this.