Mercure Hotel Ingolstadt 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 702 件のレビュー

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Hans-Denck-Str.21, 85051 INGOLSTADT, Germany

説明

ホテルのその他の情報

  • The restaurant is open from Tuesday to Saturday for hotel guests.

  • Quiet location on the outskirts of the city.

  • Family atmosphere.

  • Free WIFI

  • Parking is available at the hotel.

当ホテルの客室

ホテル所在地

Mercure Hotel Ingolstadt

Hans-Denck-Str.21
85051 INGOLSTADT
Germany

GPS:48.727686, 11.413234

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット不可
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • 朝食
  • 会議室
  • 全館禁煙

朝食

Extensive daily breakfast buffet with many tasty offerings.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  702 件のレビュー

トリップアドバイザーの評価  4.0/5  388 件のレビュー

Dont hesitate! The best choice in ingolstadt

トリップアドバイザーの評価 5.0/5

troopytroopy ファミリー - トリップアドバイザー認証口コミ

Perfect hotel, if you are passing by ingolstadt, rooms are clean and well furnished. Perfect breakfast with freshly baked croissants at place. The only disadvantage is opening hours of gym. Value for money: 5/5 Bu car, It is only 15min from Audi museum and 17min from Ingolstadt village Parking is just 4eur/night

Appalling Service and Management: A Hotel to Avoid!

トリップアドバイザーの評価 1.0/5

tungjj トリップアドバイザー認証口コミ

I cannot express how deeply disappointed and infuriated I am with the appalling service I received at this 4 stars hotel (it is a joke 4 star with this kind of service). My stay, which should have been a pleasant experience, was marred by the unprofessional conduct of the senior manager, who demonstrated a complete lack of respect for customers. My ordeal began on September 7th when I checked in, having booked a room rate that clearly included breakfast. The front desk staff insisted on a deposit or full payment upfront, I totally understood on this and I opted to pay in full, expecting no further issues. However, on September 8th, during check-out, I was slapped with an additional charge of EUR 18.80. Why, you ask? Well, the hotel had arbitrarily split the bill into two parts, one for accommodation and another for breakfast, without any prior notification. Given that this was a business trip, my company policy stipulates a single transaction on one credit card. So, I requested a simple reversal and consolidation of the charges into one transaction as per our booking. Shockingly, the front desk staff flatly refused to accommodate my request. When I insisted on speaking with the front desk manager, the manager come out and did not introduce herself, she is with a long golden hair. Of course, I expected senior staff should be able to accommodate my simple request or at least give me a good explanation why cannot, but it did not go what I expect, in fact, the situation went from bad to worse. Mandy Wunderlich, who I later discovered was the general manager based on her photo online, exhibited a shocking lack of professionalism and customer service skills. Instead of addressing the issue rationally, she raised her voice, used aggressive body language, and shouted at us to "Go, Go!" This behavior was not only embarrassing but entirely unacceptable for a hotel that boasts a four-star rating. I was left astounded by this encounter. If a hotel's general manager, who is expected to set an example for the entire staff, behaves in such an appalling manner, it's no wonder the rest of the team lacks courtesy and professionalism. Individuals like Mandy should not hold senior positions in the service industry, tarnishing the reputation of the hotel and leaving guests with unforgettable negative experiences. In conclusion, my stay at this hotel was marred by abysmal service and a shocking display of unprofessionalism from the senior management. I strongly advise anyone considering a stay here to think twice and explore other options. This establishment does not deserve your hard-earned money, and its management should be held accountable for their disgraceful conduct.

Off the beating path

トリップアドバイザーの評価 4.0/5

shadgerami Friends getaway - トリップアドバイザー認証口コミ

Very good hotel with pleasant staff. No hassle checking and the room was satisfactory. Bed was firm but the Pillows very soft and not comfortable. Free parking on site with very good breakfast. Location is the only drawback.

Pleasant hotel

トリップアドバイザーの評価 5.0/5

keith_mcqueen Couples - トリップアドバイザー認証口コミ

The hotel is quiet and the staff are friendly and helpful. The rooms are clean and well maintained. The restaurant is well run and the food is very good. We have stayed there on a number of occasions and have not had any criticisms on any aspect of our stay.

Yet another great stay en route

トリップアドバイザーの評価 5.0/5

Amicamea Solo travel - トリップアドバイザー認証口コミ

I have been staying at this hotel when passing by Ingolstadt for years now. So it was with a heavy heart I checked out since as of New Year 2019-20 they will no longer accept pets, due to abuse of the facilities by other petowners. Nevertheless I can recommend this hotel. It has no air o in the rooms, and the minibar seems to no longer be stocked. But it is clean and the staff is superfriendly and very accommodating. Housekeeping are fabulous! The restaurant next door that caters for the hotel has upgraded their menu so it is much more varied than previously (though it was just as tasty).

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 239 件のレビュー 8.1/10 ロケーション
  • 477 件のレビュー 7.3/10 客室
  • 390 件のレビュー 9.1/10 サービス
  • 11 件のレビュー 9.4/10 インターネット
  • 322 件のレビュー 7.6/10 快適さ
  • 320 件のレビュー 8.8/10 朝食
  • 163 件のレビュー 8.4/10 清潔さ
  • 131 件のレビュー 3.1/10 料理

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