Dear Mr. M., Thank you very much for taking the time to share your feedback about your stay at Novotel Munich Airport. We are pleased to hear that you appreciated our convenient location close to the airport and that you found your room very clean and comfortable. At the same time, we also thank you for your constructive comments regarding the Wi-Fi speed. Your feedback is very valuable to us and will be shared with the relevant team to help us improve our service further. We hope to have the pleasure of welcoming you back again in the future. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. K., Thank you for taking the time to share your feedback regarding your stay at Novotel Munich Airport. While we are pleased to see that you enjoyed several aspects of your stay, I am very sorry to learn about the unpleasant experience you had with the bottles found in the refrigerator. Please accept our sincere apologies. The bottles provided in the room are complimentary, however, finding one that appeared to have already been opened and partially consumed is completely unacceptable and does not reflect our hygiene and quality standards. I fully understand why this made you feel uncomfortable and why you chose not to use the refrigerator during your stay. Your comments have been shared with our housekeeping team for immediate review to ensure that such an oversight does not happen again. We also appreciate your feedback regarding the Wi-Fi speed and overall value perception. Guest comments like yours help us identify areas where we can improve. I hope we will have the opportunity to welcome you again in the future and provide you with a much more positive experience. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. O., Reading your kind feedback was truly a pleasure for all of us at Novotel Munich Airport. We are delighted to know that you had such a comfortable stay and that our team helped create a wonderful final memory of your trip to Germany. Your compliments regarding the friendliness of our colleagues at check-in and check-out mean a lot and will certainly be shared with the team. It is also wonderful to hear that you found your room comfortable and your booking experience smooth and easy. At the same time, we appreciate your honest comment regarding the bathroom floor cleanliness. Please accept our apologies for this detail, and rest assured that your feedback has been shared with our housekeeping team for closer attention. We sincerely hope to welcome you again whenever your travels bring you back to Munich. Warm regards, Borys Kalmykov Guest Relation Manager Novotel Munich Airport

Dear Mr. T., Thank you very much for taking the time to share your experience with us. We are glad to hear that you found your room clean and comfortable during your stay. At the same time, I apologize for the inconvenience regarding the complimentary water. Your feedback is very valuable, and we will review our processes to ensure it is more easily available for our guests in the future. We hope to have the opportunity to welcome you back to Novotel München Airport and provide an even smoother and more enjoyable experience next time. Kind regards Borys Kalmykov Guest Experience Manager Novotel München Airport

Dear Yuka, Thank you for sharing your feedback with us. We’re glad you enjoyed the spacious room and convenient location near the airport bus, but I’m truly sorry to hear that our reception team didn’t provide the guidance and friendliness you expected. This is not the experience we aim to deliver, and your comments will help us improve. We would love the chance to make it up to you on your next visit – a stay that truly reflects the warm hospitality and care we want every guest to experience. Warm regards from Munich, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. S., Thank you very much for taking the time to share your experiences at Novotel Munich Airport. We are very sorry to hear that your stay did not meet your expectations and that you particularly experienced issues with the room temperature of the air conditioning and the water pressure in the shower. We understand how unpleasant this can be, especially on business trips, and we sincerely apologize for the inconvenience. Your ratings on check-in, accommodation, breakfast, cleanliness, Wi-Fi, and our team also show us that we did not reach our usual standard in several areas. This in no way meets our standard of providing all guests with a comfortable and enjoyable stay. We have already forwarded your comments to the relevant departments to check technical issues with the air conditioning and shower and to improve our overall service quality. We would be very pleased if you would give us another opportunity to convince you of our service. You are welcome to contact our reception team directly during your next stay so that we can promptly accommodate your wishes and concerns. Once again, thank you very much for your feedback – it helps us greatly to continuously improve our hotel. Kind regards, Your Novotel Munich Airport Team

Hideyuki様 この度はNovotel Hotel München Airportをご利用いただき、またレビューをお寄せいただき誠にありがとうございます。ホテルの立地や快適さをお楽しみいただけたとのこと、大変嬉しく思います。 駐車場料金やファミリールームの広さについての貴重なご意見、ありがとうございます。今後の改善の参考とさせていただきます。 またミュンヘンにお越しの際には、ぜひ当ホテルにご宿泊ください。スタッフ一同、心よりお待ちしております。 敬具 Novotel Hotel München Airport

Dear Ms. Y., thank you very much for taking the time to provide such a detailed review of your stay with us at Novotel Munich Airport. We are very pleased with your positive feedback and that you felt well taken care of before your early departure. It is wonderful to read that you enjoyed the comfortable and clean condition of your room, the compact and practical layout, as well as the varied and tasty selection in our restaurant. We are also especially delighted by your praise of the friendliness of our team. We will of course be happy to share your recognition internally, noting that three of our staff contributed to a pleasant stay. Thank you also for your feedback on our sustainability initiatives. We greatly appreciate that you pointed out the absence of toothbrushes and slippers. Our goal is to reduce our ecological footprint while ensuring the comfort of our guests as much as possible. Your feedback helps us to continue improving this balance. We are also delighted that you were so satisfied with the check-in and check-out process, cleanliness, value for money, and your booking through the Accor ALL app. As an ALL Classic member, we are especially grateful for your loyalty and hope to welcome you back in the future. Once again, thank you very much for recommending us and sharing your stay with us. We would be very pleased to welcome you and your family again on your next trip through Munich. Kind regards, Your team at Novotel Munich Airport

Dear Mr. T., Thank you very much for taking the time to review your stay at Novotel Munich Airport. We are very pleased to read that you appreciated the cleanliness of our hotel as well as the modern, stylish ambiance. It is especially nice to hear that you would like to stay with us again – that is the greatest compliment for our team. At the same time, we thank you for your feedback regarding the check-in. We regret that you found our reception team a bit too businesslike. Your comment is very valuable to us, and we will discuss it with the team in order to make our service even more warm and personal in the future – especially when welcoming our international guests. We look forward to welcoming you back to Novotel Munich Airport soon and wish you all the best until then. Kind regards, Your Novotel Munich Airport Team

佐奈田様 このたびはノボテル・ミュンヘン・エアポートをご利用いただき、また温かいコメントをお寄せいただき誠にありがとうございます。 空港からのアクセスやお部屋の設備にご満足いただけたとのこと、大変うれしく拝読いたしました。 また、レストランの椅子やお荷物置きに関する貴重なご意見もありがとうございます。今後の改善の参考にさせていただきます。 またミュンヘンへお越しの際は、ぜひ当ホテルをご利用くださいませ。 お客様のご来訪をスタッフ一同、心よりお待ち申し上げております。 敬具 Novotel München Airport Team

Dear Ms. K., thank you very much for your kind feedback following your recent stay with us at Novotel München Airport. We are thrilled to hear that you and your partner enjoyed your time with us, and that you found your room to be spacious, exceptionally clean, and comfortable. We’re also glad that the complimentary drinks met your expectations and that our fast and easy check-out process contributed to a relaxed travel experience. It’s wonderful to know that you booked through our Novotel website and that our team was able to respond to your inquiries quickly and efficiently — your satisfaction is our top priority. As a Classic member of our loyalty program ALL – Accor Live Limitless, we also sincerely thank you for your continued trust. It means a lot to us that you would recommend both Novotel and the ALL program to your friends and family. We hope to welcome you again on your next visit to Munich – whether for business or leisure – and remain at your service for any future travel needs. Warm regards, Your team at Novotel München Airport

Dear Shinichi, thank you very much for taking the time to review your stay with us in such detail. We are very pleased that you found our good location and the facilities of the hotel pleasant and had a comfortable stay overall. We really appreciate your positive feedback on cleanliness, breakfast and our team – as well as your recommendation. We regret that there was some inconvenience during the online check-in process and that you did not receive a reminder email. We would also have liked to spare you the difficulties of retrieving your booking via our website. We will immediately pass these points on to our technical team as well as to Accor to provide a smoother digital experience for future guests. Thank you again for your honest feedback – it helps us to continuously improve our service. We would be happy to welcome you again on your next stay in Munich. Best regards, Your team at the Novotel Munich Airport

Dear Kazuki, thank you for sharing your feedback. We\'re glad to hear that you found our location convenient. However, we apologize for the difficulty you had with locating the bus stop from the airport. We will review the signage and provide clearer directions to ensure this is easier for future guests. We also regret that the refrigerator in your room was not working. This is certainly not the standard we aim to provide, and we have alerted our maintenance team to check and address the issue. We appreciate your comments, and we hope you will consider staying with us again so we can provide a more seamless experience. Best regards, Novotel Munich Airport

Dear GUEST, I'm truly sorry to hear about your experience. Your safety and comfort are our top priority, and it's concerning to hear about the issues you faced. We deeply regret the lapses you encountered. Please know that your feedback will be shared with our team to address these issues and ensure they are resolved promptly. We genuinely appreciate you bringing this to our attention, and we hope you'll consider giving us another chance in the future. Warm regards, Katharina from Novotel Munich Airport

Dear Chi, Thank you for your detailed feedback! We’re glad to hear that you found the location convenient, the rooms clean and spacious, and enjoyed the free amenities like water, tea, and coffee. We apologize for the difficulties you faced with the information about public transportation and the bus stop, as well as the Wi-Fi issues and the lack of a kettle in the room. Your feedback is valuable, and we’ll work on improving these aspects to enhance the experience for future guests. We hope to welcome you back soon! Warm regards, Luisa from Novotel Munich Airport

Dear GUEST, Thank you for your valuable feedback. We understand that clearer directions are essential, especially for an airport hotel. We will review and improve the information provided to ensure it’s easier for guests to navigate from the airport to our hotel. We appreciate your suggestion and hope to offer you a smoother experience on your next stay. Warm regards, Katharina from Novotel Munich Airport

Dear GUEST, Thank you for your feedback. We apologize for the inconvenience caused by the wait during check-in and the issue with the heating. This is not the experience we want our guests to have, and we’ll make sure to address these concerns with our team. We hope you’ll consider giving us another chance to provide a better experience in the future. Warm regards, Luisa from Novotel Munich Airport

Dear GUEST, Thank you for your feedback! We’re glad to hear that you had a pleasant stay and found the location convenient and the room comfortable. We look forward to welcoming you back soon! Warm regards, Katharina from Novotel Munich Airport

Dear GUEST, Thank you for your wonderful feedback! We're thrilled that you enjoyed the stylish design of the hotel, the wide variety of breakfast options, and the convenience of the airport shuttle. It's great to hear that your stay was comfortable and that you'll be staying with us again. We look forward to welcoming you back next time! Warm regards, Katharina from Novotel Munich Airport