ノボテル ミュンヘン エアポート

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 3,654 件のレビュー

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Nordallee 29, 85356 ミュンヘン, ドイツ

説明

ホテルのその他の情報

  • デスク、ネスプレッソマシン、ミニバーを備えた快適なエグゼクティブルーム

  • ミュンヘン空港に直結していて、公共交通機関へのアクセスが良いモダンなホテル

  • 防音対策も万全なため、空港の近くでもぐっすりお休みいただけます。

  • 最大 120 名様を収容可能な、モダンで多目的なミーティングルーム 12 室

  • ご両親と同室に 16 歳未満のお子様 2 名様まで無料でご宿泊いただけます。

当ホテルの客室

このホテルを予約
客室 1

ホテル所在地

ノボテル ミュンヘン エアポート

Nordallee 29
85356 ミュンヘン
ドイツ

GPS:48.354752, 11.758225

電話番号
ファックス +49 89 970513100

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

THE FLAVE OF MUNICH

FLAVE of Munichでは、明るい色調の落ち着いた空間で、オープンキッチンから提供される世界各国の新鮮な料理をお楽しみいただけます。居心地の良い空間で、お仕事やご家族との充実した時間をお過ごしください。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  3,654 件のレビュー

お客さまの声 1.0/5

Koichi M. ビジネス - 確認済みレビュー すべて

Dear Mr. M., Thank you for taking the time to share your detailed feedback regarding your recent stay at Novotel Munich Airport. I am truly sorry to learn that your experience did not meet your expectations, especially after you had received confirmation that an early check-in would be possible. I completely understand how frustrating it must have been to receive different information upon arrival, and I sincerely apologize for this lack of communication on our side. I also regret the inconvenience regarding the phone charger. While our policy does not allow us to lend certain electronic accessories, I understand that this was disappointing, particularly when you have experienced a different level of service at other hotels. At the same time, I appreciate your positive comment about the prompt response you received before your arrival and our convenient location close to the airport. Please rest assured that your comments have been shared with our Front Office team. Your feedback highlights important opportunities for us to improve our internal communication and provide a more flexible and guest-focused service. I understand your disappointment and regret that we were unable to leave you with a better impression. Thank you again for your honest feedback. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

お客さまの声 4.0/5

Yuichiro M. ビジネス - 確認済みレビュー すべて

Dear Mr. M., Thank you very much for taking the time to share your feedback about your stay at Novotel Munich Airport. We are pleased to hear that you appreciated our convenient location close to the airport and that you found your room very clean and comfortable. At the same time, we also thank you for your constructive comments regarding the Wi-Fi speed. Your feedback is very valuable to us and will be shared with the relevant team to help us improve our service further. We hope to have the pleasure of welcoming you back again in the future. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

お客さまの声 3.5/5

Satoshi K. ビジネス - 確認済みレビュー すべて

Dear Mr. K., Thank you for taking the time to share your feedback regarding your stay at Novotel Munich Airport. While we are pleased to see that you enjoyed several aspects of your stay, I am very sorry to learn about the unpleasant experience you had with the bottles found in the refrigerator. Please accept our sincere apologies. The bottles provided in the room are complimentary, however, finding one that appeared to have already been opened and partially consumed is completely unacceptable and does not reflect our hygiene and quality standards. I fully understand why this made you feel uncomfortable and why you chose not to use the refrigerator during your stay. Your comments have been shared with our housekeeping team for immediate review to ensure that such an oversight does not happen again. We also appreciate your feedback regarding the Wi-Fi speed and overall value perception. Guest comments like yours help us identify areas where we can improve. I hope we will have the opportunity to welcome you again in the future and provide you with a much more positive experience. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

お客さまの声 5.0/5

Masashi O. ビジネス - 確認済みレビュー すべて

Dear Mr. O., Reading your kind feedback was truly a pleasure for all of us at Novotel Munich Airport. We are delighted to know that you had such a comfortable stay and that our team helped create a wonderful final memory of your trip to Germany. Your compliments regarding the friendliness of our colleagues at check-in and check-out mean a lot and will certainly be shared with the team. It is also wonderful to hear that you found your room comfortable and your booking experience smooth and easy. At the same time, we appreciate your honest comment regarding the bathroom floor cleanliness. Please accept our apologies for this detail, and rest assured that your feedback has been shared with our housekeeping team for closer attention. We sincerely hope to welcome you again whenever your travels bring you back to Munich. Warm regards, Borys Kalmykov Guest Relation Manager Novotel Munich Airport

お客さまの声 3.5/5

Junji T. ビジネス - 確認済みレビュー すべて

Dear Mr. T., Thank you very much for taking the time to share your experience with us. We are glad to hear that you found your room clean and comfortable during your stay. At the same time, I apologize for the inconvenience regarding the complimentary water. Your feedback is very valuable, and we will review our processes to ensure it is more easily available for our guests in the future. We hope to have the opportunity to welcome you back to Novotel München Airport and provide an even smoother and more enjoyable experience next time. Kind regards Borys Kalmykov Guest Experience Manager Novotel München Airport

その他のウェブユーザーの評価

  • 2,701 件のレビュー 8.9/10 ロケーション
  • 3,108 件のレビュー 8/10 客室
  • 2,440 件のレビュー 8.5/10 サービス
  • 47 件のレビュー 7.8/10 インターネット
  • 1,224 件のレビュー 9.3/10 清潔さ
  • 1,162 件のレビュー 8.5/10 朝食
  • 6 件のレビュー 3.8/10 持続可能性

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