Ibis München Airport Süd

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 84 件のレビュー

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Ibis München Airport Süd - Image 1
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Ludwigstrasse 42, 85399 HALLBERGMOOS, ドイツ

説明

ホテルのその他の情報

  • Close to O2 surftown

  • 100% non-smoking hotel

  • WIFI included

  • 110 air-conditioned rooms

  • Good access to public transport and the airport

当ホテルの客室

ホテル所在地

Ibis München Airport Süd

Ludwigstrasse 42
85399 HALLBERGMOOS
ドイツ

GPS:48.3331, 11.741388

電話番号
ファックス +49 811 55057244

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • バー
  • 全館禁煙

RESTAURANT

Welcome! Enjoy the combination of bar and food, where small and large treats await you.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  84 件のレビュー

トリップアドバイザーの評価  4.0/5  263 件のレビュー

Disappointing Stay – Poor Service, Questionable Cleanliness, and Lack of Hospitality Standards

トリップアドバイザーの評価 2.0/5

196alaing トリップアドバイザー認証口コミ

Stay: 25–28 October 2025 My recent stay at this property was unfortunately disappointing, particularly regarding the service quality and attitude of the staff, especially over the weekend. What should have been a simple, comfortable stay was overshadowed by unprofessional and unfriendly behaviour from several team members on duty. During my stay, I encountered two ladies on the day shift and another lady with a strong Dutch accent covering the evening shift, the same person all three evenings. Their manner was far from what one expects in hospitality: impolite, dismissive, and at times even mocking guests behind their backs. It was clear that these employees are either poorly trained or simply unsuited for customer service roles. I had an issue at the nearby Mövenpick restaurant and asked the evening receptionist with the Dutch accent for official assistance. I had to insist repeatedly for her to perform her duty and contact the authorities. Her reaction was unhelpful, arrogant, and completely lacking in empathy, behaviour that has no place in a hotel environment. When I asked to speak to a manager on duty, I was told there was none available over the weekend. I requested to meet the manager on Monday and as of now, I am still waiting. This clearly shows a lack of commitment and accountability from management, and it is no wonder the service collapses on weekends when the line staff are left entirely on their own. Fortunately, the male attendant on the Monday morning shift was a bright exception. His friendly and professional attitude showed that proper hospitality is still possible here and gave a small glimmer of hope for this property. Check-in, however, was unnecessarily long and impersonal. I was informed right away that early check-in would cost €30, not a problem in itself, but it would have been nice to be greeted first with a simple “welcome”. The room itself was acceptable, I know what to expect from Ibis in terms of size and layout, but cleanliness was below standard. In the bathroom, when steam built up from the shower, black dirt and residue became visible on the tiles, and writing appeared on the shower glass from previous guests. This clearly shows that proper cleaning checks are not being carried out. After some inquiries, I discovered that this hotel operates without a proper manager, only an assistant manager who seems to spend most of her time in the back office. Perhaps taking occasional rounds to inspect rooms and guide the housekeeping team would be more productive. I have stayed in many hotels of a similar category and price range, but basic cleanliness and courtesy should not depend on the number of stars. Verdict: There are many comparable hotels in the area. Unless management invests in proper staff training, on-site supervision, and hires people with the right attitude for hospitality, this Ibis will continue to disappoint. A drop in business might be the only wake-up call needed to make those improvements.

Thanks for nothing

トリップアドバイザーの評価 3.0/5

Roy S トリップアドバイザー認証口コミ

Under the impression that „Hotel und Parken” meant what it says, we thought we had booked 10 days of parking with our Ibis hotel booking. Turned out to be wrong. The hotel took a further 100€ for the parking, 24€ for a transfer which we had also believed to be included. OK, fair enough, our mistake. But they persuaded us they were giving us a better deal than if we had done everything correctly in the first place. We thanked them! But we have since checked it and that turns out not to be true … The room itself was fine.

Only one pillow on the bed per person

トリップアドバイザーの評価 2.0/5

H3846PNjohnw Couples - トリップアドバイザー認証口コミ

Took the train from Salzburg to get closer to the airport for an early morning flight. We selected this hotel out of convenience and its, proximity to the airport. Check in was easy. Very casual attitude by the front desk. Our room was “very small”. #215…We weren’t able to open both suitcases at the same time (no room). Room was clean, but had a number of spiders on the ceiling. The bathroom was very small with one sink …toilet and shower were good. Went downstairs for some drinks, and the bartender was a “real stiff”. He never smiled and took his time serving us. It was a real turn off. Had a problem with the fact, my wife and I each had only one pillow. The king size bed was comfortable, but the maid short sheeted the linen, and I ended up sleeping on the mattress pad after it was all set and done. We ended up ordering a pizza at the bar for dinner. I’ve had better frozen than what they served. The room was quiet for the most part. Again, the bed was comfortable despite the fact we were short sheeted. In the morning we packed up, went downstairs to wait for our shuttle to the airport . (Approximately 3 miles) The shuttle driver was this elderly man who was a total grouch and didn’t know any English. He was all about barking orders on when to sit where to sit, and so on the guy never once smiled, or seemed accommodating. It was a total turn off. Thank God, we made it to the airport. I couldn’t wait to get off that shuttle bus. In closing, I can only recommend this place for one night only. I don’t give it very high marks maybe a two out of five. Check out some other places before you commit to this hotel.

Avoid this hotel!

トリップアドバイザーの評価 1.0/5

Ludovic C トリップアドバイザー認証口コミ

Avoid this hotel! Due to a bug, I had to cancel a room and rebook a room. I wasn't refunded the first room despite an explanation. €165 out of my pocket for a computer bug. I find that outrageous. I've been a business travel customer for many years. I won't stay at an Accor hotel again. I don't recommend it at all.

Sleep & Go

トリップアドバイザーの評価 2.0/5

KatVisODK ファミリー - トリップアドバイザー認証口コミ

Our stay at Ibis München Airport Süd was extremely disappointing. Despite numerous attempts to contact the hotel after a late booking, we received no response. Upon arrival, the concierge couldn't find our booking, causing unnecessary stress. The breakfast, at an outrageous €16 per person, was dreadful: hard bread, scarce food options, no hot items, and a coffee machine that produced undrinkable, curdled lattes. To make matters worse, the application to add our stay to our member profile was malfunctioning at checkout. While the hotel might be convenient for a brief stay before a flight, it utterly fails in terms of service and amenities.

との提携 TripAdvisor

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