Mercure Hotel Ingolstadt 3.5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.4/5 657 أراء

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Mercure Hotel Ingolstadt - Image 1
Mercure Hotel Ingolstadt - Image 2
Mercure Hotel Ingolstadt - Image 3
Mercure Hotel Ingolstadt - Image 4
Hans-Denck-Str.21, 85051 INGOLSTADT, ألمانيا

الوصف

خدمات الفندق الإضافية

  • The restaurant is open from Tuesday to Saturday for hotel guests.

  • Quiet location on the outskirts of the city.

  • Family atmosphere.

  • Free WIFI

  • Parking is available at the hotel.

الإقامات المتوفرة لدينا

موقع الفندق

Mercure Hotel Ingolstadt

Hans-Denck-Str.21
85051 INGOLSTADT
ألمانيا

نظام تحديد المواقع العالمي (GPS):48.727686, 11.413234

الهاتف

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

فطور واحد

Extensive daily breakfast buffet with many tasty offerings.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.4/5  657 أراء

تقييم TripAdvisor  4.2/5  390 أراء

not this time

ملاحظة Tripadvisor 1.0/5

kumido Couples - تقييم TripAdvisor المعتمد

I have been coming there for several years,and finally I am forced to give a negative review.Every month we arrive the same way- evening,and leave at 9;00, this time we arrived at 23;00 and asked for a two-hour extension to the room.Maz after surgery,wanted to rest a while longer.The manager agreed (I checked that most of the rooms were free) so it should rather not be a problem, and yet they charged 25 euros. He left at 13:30 so for 1.5 hours - 25 euros.Very poor from the side of the hotel for regular guests.So I will also add that I have never made any complaints so far, so at this point I will also add - that the room is very often not cleaned, the toys of previous guests under the bed, dirty glasses always.I do not know if we will use again.

Dont hesitate! The best choice in ingolstadt

ملاحظة Tripadvisor 5.0/5

troopytroopy العائلات - تقييم TripAdvisor المعتمد

Perfect hotel, if you are passing by ingolstadt, rooms are clean and well furnished. Perfect breakfast with freshly baked croissants at place. The only disadvantage is opening hours of gym. Value for money: 5/5 Bu car, It is only 15min from Audi museum and 17min from Ingolstadt village Parking is just 4eur/night

Appalling Service and Management: A Hotel to Avoid!

ملاحظة Tripadvisor 1.0/5

tungjj تقييم TripAdvisor المعتمد

I cannot express how deeply disappointed and infuriated I am with the appalling service I received at this 4 stars hotel (it is a joke 4 star with this kind of service). My stay, which should have been a pleasant experience, was marred by the unprofessional conduct of the senior manager, who demonstrated a complete lack of respect for customers. My ordeal began on September 7th when I checked in, having booked a room rate that clearly included breakfast. The front desk staff insisted on a deposit or full payment upfront, I totally understood on this and I opted to pay in full, expecting no further issues. However, on September 8th, during check-out, I was slapped with an additional charge of EUR 18.80. Why, you ask? Well, the hotel had arbitrarily split the bill into two parts, one for accommodation and another for breakfast, without any prior notification. Given that this was a business trip, my company policy stipulates a single transaction on one credit card. So, I requested a simple reversal and consolidation of the charges into one transaction as per our booking. Shockingly, the front desk staff flatly refused to accommodate my request. When I insisted on speaking with the front desk manager, the manager come out and did not introduce herself, she is with a long golden hair. Of course, I expected senior staff should be able to accommodate my simple request or at least give me a good explanation why cannot, but it did not go what I expect, in fact, the situation went from bad to worse. Mandy Wunderlich, who I later discovered was the general manager based on her photo online, exhibited a shocking lack of professionalism and customer service skills. Instead of addressing the issue rationally, she raised her voice, used aggressive body language, and shouted at us to "Go, Go!" This behavior was not only embarrassing but entirely unacceptable for a hotel that boasts a four-star rating. I was left astounded by this encounter. If a hotel's general manager, who is expected to set an example for the entire staff, behaves in such an appalling manner, it's no wonder the rest of the team lacks courtesy and professionalism. Individuals like Mandy should not hold senior positions in the service industry, tarnishing the reputation of the hotel and leaving guests with unforgettable negative experiences. In conclusion, my stay at this hotel was marred by abysmal service and a shocking display of unprofessionalism from the senior management. I strongly advise anyone considering a stay here to think twice and explore other options. This establishment does not deserve your hard-earned money, and its management should be held accountable for their disgraceful conduct.

Off the beating path

ملاحظة Tripadvisor 4.0/5

shadgerami Friends getaway - تقييم TripAdvisor المعتمد

Very good hotel with pleasant staff. No hassle checking and the room was satisfactory. Bed was firm but the Pillows very soft and not comfortable. Free parking on site with very good breakfast. Location is the only drawback.

Pleasant hotel

ملاحظة Tripadvisor 5.0/5

keith_mcqueen Couples - تقييم TripAdvisor المعتمد

The hotel is quiet and the staff are friendly and helpful. The rooms are clean and well maintained. The restaurant is well run and the food is very good. We have stayed there on a number of occasions and have not had any criticisms on any aspect of our stay.

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

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يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.