Mercure Hotel Ingolstadt 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.4/5 698 أراء

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Mercure Hotel Ingolstadt - Image 1
Mercure Hotel Ingolstadt - Image 2
Mercure Hotel Ingolstadt - Image 3
Mercure Hotel Ingolstadt - Image 4
Hans-Denck-Str.21, 85051 INGOLSTADT, Germany

الوصف

خدمات الفندق الإضافية

  • Parking at the hotel.

  • Quiet location on the outskirts of the city.

  • Family atmosphere.

  • Free WIFI

  • Modern leisure area

الإقامات المتوفرة لدينا

موقع الفندق

Mercure Hotel Ingolstadt

Hans-Denck-Str.21
85051 INGOLSTADT
Germany

نظام تحديد المواقع العالمي (GPS):48.727686, 11.413234

الهاتف

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • الحيوانات الأليفة غير مسموح بها
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • وجبة الفطور
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين

فطور واحد

Extensive breakfast buffet daily with many tasty offerings. If requested, breakfast is served in your room.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.4/5  698 أراء

تقييم TripAdvisor  4.0/5  386 أراء

Appalling Service and Management: A Hotel to Avoid!

ملاحظة Tripadvisor 1.0/5

tungjj تقييم TripAdvisor المعتمد

I cannot express how deeply disappointed and infuriated I am with the appalling service I received at this 4 stars hotel (it is a joke 4 star with this kind of service). My stay, which should have been a pleasant experience, was marred by the unprofessional conduct of the senior manager, who demonstrated a complete lack of respect for customers. My ordeal began on September 7th when I checked in, having booked a room rate that clearly included breakfast. The front desk staff insisted on a deposit or full payment upfront, I totally understood on this and I opted to pay in full, expecting no further issues. However, on September 8th, during check-out, I was slapped with an additional charge of EUR 18.80. Why, you ask? Well, the hotel had arbitrarily split the bill into two parts, one for accommodation and another for breakfast, without any prior notification. Given that this was a business trip, my company policy stipulates a single transaction on one credit card. So, I requested a simple reversal and consolidation of the charges into one transaction as per our booking. Shockingly, the front desk staff flatly refused to accommodate my request. When I insisted on speaking with the front desk manager, the manager come out and did not introduce herself, she is with a long golden hair. Of course, I expected senior staff should be able to accommodate my simple request or at least give me a good explanation why cannot, but it did not go what I expect, in fact, the situation went from bad to worse. Mandy Wunderlich, who I later discovered was the general manager based on her photo online, exhibited a shocking lack of professionalism and customer service skills. Instead of addressing the issue rationally, she raised her voice, used aggressive body language, and shouted at us to "Go, Go!" This behavior was not only embarrassing but entirely unacceptable for a hotel that boasts a four-star rating. I was left astounded by this encounter. If a hotel's general manager, who is expected to set an example for the entire staff, behaves in such an appalling manner, it's no wonder the rest of the team lacks courtesy and professionalism. Individuals like Mandy should not hold senior positions in the service industry, tarnishing the reputation of the hotel and leaving guests with unforgettable negative experiences. In conclusion, my stay at this hotel was marred by abysmal service and a shocking display of unprofessionalism from the senior management. I strongly advise anyone considering a stay here to think twice and explore other options. This establishment does not deserve your hard-earned money, and its management should be held accountable for their disgraceful conduct.

Off the beating path

ملاحظة Tripadvisor 4.0/5

shadgerami Friends getaway - تقييم TripAdvisor المعتمد

Very good hotel with pleasant staff. No hassle checking and the room was satisfactory. Bed was firm but the Pillows very soft and not comfortable. Free parking on site with very good breakfast. Location is the only drawback.

Pleasant hotel

ملاحظة Tripadvisor 5.0/5

keith_mcqueen Couples - تقييم TripAdvisor المعتمد

The hotel is quiet and the staff are friendly and helpful. The rooms are clean and well maintained. The restaurant is well run and the food is very good. We have stayed there on a number of occasions and have not had any criticisms on any aspect of our stay.

Yet another great stay en route

ملاحظة Tripadvisor 5.0/5

Amicamea Solo travel - تقييم TripAdvisor المعتمد

I have been staying at this hotel when passing by Ingolstadt for years now. So it was with a heavy heart I checked out since as of New Year 2019-20 they will no longer accept pets, due to abuse of the facilities by other petowners. Nevertheless I can recommend this hotel. It has no air o in the rooms, and the minibar seems to no longer be stocked. But it is clean and the staff is superfriendly and very accommodating. Housekeeping are fabulous! The restaurant next door that caters for the hotel has upgraded their menu so it is much more varied than previously (though it was just as tasty).

Very nice place but out downtown

ملاحظة Tripadvisor 4.0/5

Ricardo M Couples - تقييم TripAdvisor المعتمد

Mercure was one of best cost/benefit in date that I was looking for, and it was a great choice. Nice rooms, hotel with good structure and service. Hotel is out of downtown, so you will need a car. Helpdesk was nice and provided good info about city. Positive - Room - Quite place - Car parking

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

  • 242 أراء 8.2/10 الموقع
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  • 330 أراء 8.9/10 الإفطار
  • 321 أراء 7.6/10 مستوى الراحة
  • 167 أراء 8/10 مستوى النظافة
  • 135 أراء 3.2/10 المطاعم

مشغّل بواسطة Trustyou

منشآتنا الأخرى القريبة

جميع فنادقنا في Ingolstadt

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.