Отель и спа Mercure Париж Опера Гарнье 4 звезды

We have stayed at Mercure Opera Garnier almost every year since 2010. We became so close to the helpful staff. I have liked more Paris and France also. American breakfast buffet is always satisfying (pain au chocolate and croissant are very nice!). Thanks to the friendly staff. Wonderful hospitality.

The hotel was lovely, but the rooms were extremely small. I was really disappointed with the wifi. I could not even send 1 email due to the wifi speed. The gym was very minimalistic but the hotel was classy.

У отеля очень удачное расположение. Стильный компактный номер стандарт. Приветливый персонал.

Seldom do I write a review (on anything), yet my recent experience at this hotel has prompted me to do so. In a nutshell, this was the single most dissatisfying and unpleasant experience that I have ever had with an Accor-group hotel. Where to start... 1. Reception on arrival - bored, and made me feel like I was something of a burden to have to deal with, as opposed to a customer who was paying 200€ to stay for one night; 2. WiFi - Would not work in the room I was in, and after mentioning this to the Reception team I was told that it could only be fixed in the morning, but that I was welcome to sit at the bar and use the WiFi there (how gracious); 3. The Bar - As a Silver member of Accor, I was presented with a coupon for a welcome drink that I happily used. What they don't tell you though, is that if you ask for a spiced tomato juice, is that you have to actually prepare the entire thing yourself. As well as this, not once was I asked if I would like to buy another drink during the 1.5 hours that I was at the bar, and all other patrons were given what appeared to be complimentary bar snacks - except me..? 4. Check out - I could not have envisaged that checking out of a hotel could be such an upsetting experience. I presented my key, and received a simple 'Merci' and that was it. I wasn't expecting a formal salute as I left, but something a bit more customer-focused would have been appreciated, especially as I was the only one leaving at that time. The only benefit that I gained from my one night staying at this hotel was that it was very convenient to get to the train station in the morning. Would I stay here again - you couldn't pay me to stay here again.

As per every time we visit the wonderful city of Paris for the last 3 years or so, we have chosen to stay at this magnificent Boutique Hotel located in the Opera Neighborhood. We very much enjoyed the location of this Hotel but also the impeccable service we receive as well as the very clean rooms & comfortable infrastructure. We are already looking forward for our next stay at this Hotel that we certainly recommend.

Typical small sized rooms for Paris, but nicely designed and comfortable. Staff were helpful and pleasant. Location is perfect for the Opera house area and great shopping at Galleries Laffayette. Hotel common rooms were nice and inviting. Only negative - pillows need replacing.

Great location. Very nice room (Privilege) which was quite small but this was not a problem as it had a super balcony with table and chairs, overlooking St Lazare (the room had excellent sound proofing!). The breakfast was very good, with lots of choice. All the staff were very professional and helpful. Recommend booking a Privilege room.

Welcoming and pleasant staff, attentive to requests. Hotel conveniently located in a vibrant area close to the Opera, Galeries Lafayette, and other major stores. The Roissybus stop is in front of the Opera, operating direct trips to and from CDG Airport. The hotel is newly refurbished and the room was comfortable for a nights' stay. Breakfast is always a pleasant experience at Mercure hotels

Отличный отель, профессиональный персонал!

We arrived late at the hotel around 10-11pm and were quite tired. Thankfully, the reception staff Abdoulaye was very warm, accommodating and helped us to check into our room smoothly. It was quite a relief and I must commend him for his excellent service, beyond what I've experienced in other Accor hotels. The hotel itself is 1 5-10min walk from Galerie Lafayette, Printemps and also the direct bus shuttle from CDG airport which costs 12 Euro. Our Classic room with twin bed is 13m2 and to be honest, is quite tight for 2 people. However, everything was new and very clean in the room which we loved. Overall, I will choose to come back to this hotel during my next trip to Paris but will most likely book the Privilege Room or Suite which is bigger.

При выборе отеля, при поездке с двумя детьми, важным фактором был размер номера, на сайте букинга специально забронировали номер, указанный как Привилегированный двухместный номер с 1 кроватью, на сайте фото просторного номера с двумя окнами, по факту - нам предоставили обычные маленькие номера, с одним окном, заверив, что это тоже Привилегированный номер. Не соответствие фото и категории номера очень разочаровало. Также не понятно, за что были списаны деньги при выселении и когда будет возвращен залог.

The Team very hospitable and helpful, be it at Reception or at Breakfast time. Breakfast ; nice selection and good choice of food. Great Location, easy access and good shopping and restaurants in the vicinity. Room small, not very spacious, bathroom minimalist, amenities in room too basic. As a frequent user , very often disappointed with the room comfort.

As always, 90% great but not 100% sharp. The beautiful lobby and room design makes the hotel one of my favourites in the center of Paris, its location also helping. Comfortable beds, good breakfast buffer. Unfortunately, always some small issues here. This time: the pre-booked bottle of champagne was never delivered, the 2nd one ordered via the reception also failed to arrive with ultimately a hot one being delivered. Also, the laundry bag was returned un-serviced b/c of street strikes. The hotel manager did a good job of apologizing for both, at least. But will for sure come back. Our Suite Privilege was excellent.

This is a new stay in our favorite Hotel in Paris. Everything was very good as usually is.The staff people is very kind and helpful in everything you may need to make your stay enjoyable. We spent five days and all was as god as expected. We will hopefully return to this Hotel for our next planned trips to Paris.

Отличное месторасположение, дружелюбный персонал, чистые номера, отличный завтрак