Sofitel Le Scribe Париж Опера

I am normally a Sofitel fan but I must say I was rather dissapointed with this experience. We arrived to celebrate my 47th birthday, even though we are Platinum Sofitel members, not even a note was lef in the room. We were told upon check in that breakfast was included, then we were charged for it at the end. The concierge service wass pretty caotic, I asked for a treatment at 4 in the afternoon and they booked it at 2, which was imposible for me to make as at the same time they had booked a guided tour of the louvre, clearly I couldnt be at both places at the same time yet I was charged for not showing up at the spa, even though they clearly new it was there fault. Honestly it shocks me how its worth for them to loose a customer who spent more than 15000 euros in 5 days over such petty change.

My husband and I thoroughly enjoyed our 4 night stay at this wonderful hotel in a great location near to the Opera. Our check in experience was excellent, Nathan, Abdul and Thibout really know how to make their guests feel special. We were upgraded to a beautiful Duplex suite which was well appointed and very stylish. Our loyalty to Accor, being platinum members was acknowledged by the staff, who took great care of us throughout our stay. We had some lovely welcoming amenities from both the hotel and from Jessica at the Fairmont Windsor Park who organised our trip to Paris, a heartfelt thank you. Villou ensured our breakfast experience every morning was the perfect start to our day, lovely choice of dishes. A very special mention to Nathan, who took the time each day to ask us how we were enjoying our trip to Paris, he is a great asset to the hotel. Check out was smooth, again with the assistance from Abdul, with his wonderful smile and also Ruben, thank you. We would thoroughly recommend this property for both couples and families.

An interesting menu, subtly tasty cocktails and meticulous and efficient service. I will go back there without a doubt. Elegantly decorated place, with privatized spaces ideal for transacting business in complete serenity and comfort.

Very friendly and helpful staff. From the night shift that helped us when we cant find any room in Paris until the bell desk that get our luggage and help us from the tiring night. The hotel is wonderful and clean. The room is cute and pretty. Don’t expect a big room, but still acceptable for a short stay. Thank you for all the friendliness. 🙏🙏🙏

Let start with the positives: Our room was on the corner, second floor. Despite facing the road we never heard any noise from outside. The sound proofing is amazing. It had all of the necessities and the bath was a nice size. The breakfast was very nice, although it is in a soulless room in the basement. The location near the Opera was wonderful. The Opera metro has numerous lines. Less than optimal: I'm not sure which room type we had (It was a group package.), but the room was tiny. There was one chair crammed in the corner, which made getting around the bed difficult. The real problem was there was no place to open our luggage! We had to put them on the bed, unpack, and then stack them in the narrow hallway near our bathroom. Fortunately, we did not spend much time in the room. There is so much to see in Paris! Also, the service in the bar area was not great. The first evening we went in for a drink, no one ever came to serve us. There were workers there, but we were ignored and we were a group of eight! We finally just gave up and left. The next time we had to go to the bar and ask for someone to wait on us. The front desk was trying, but the one woman seemed very new. She immediately upon checkin charge our credit card for over $600 dollars as a deposit against "expenses"! The room was pre paid. After a small protest on our part, they changed it to $300. We did not use the concerige.